BEZAI SERVICES
Head Office Address
93, PIPELINE RD.
IDIMU
EGBEDA,
LAGOS,
NIGERIA.
BEZAI CONTACT
Tel: +234 8037045688
Tel: +234 8181951637
Email : info@bezaiservices.com
Email : scanfrost@bezaiservices.com
PEACE OF MIND
93, PIPELINE RD.
IDIMU
EGBEDA,
LAGOS,
NIGERIA.
Tel: +234 8037045688
Tel: +234 8181951637
Email : info@bezaiservices.com
Email : scanfrost@bezaiservices.com
Scanfrost cools down every of my system
Now you are talking about service and home and office appliances that give peace of mind
The freezer stopped working after when i called the ecko jome appliance they promised to escalate but till now no respons from themi was given 3year warranty
the deep freezer stoppped working within 6months
This has been responded to sir
Hello. I have issue with my tv screen
This has already been responded to sir
My scanfrost tv model sfled43sb screen breaks
I have TV Screen issue
Pls respond to our answers sir
Give me tips on how to fix my scanfrost washing machine control
My scanfrost washing machine control is not working
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
This has been responded to mam
Pls respond to theses mam.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
Gas burner issue
The upper part of the gas burner I acquired last month have gone so bad..pls can you direct me to your maintenance team
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
Update TV version
My scanfrost TV needs to be updated. Apps like Netflix no longer work on the TV again because of this issue.. Please can I update or upgrade the tv
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
I have a scanfrost top loader washing machine that stop working
Afolabi Temidayo
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
I honestly have had the worst experience ever with this company!
Your customer service is appalling! Bought an AC in December 2019 and it suddenly stopped cooling 2months after.
I have contacted your office countless times and all I keep hearing is that a representative will call me and till date nobody has called.
I honestly expected more for this company.
Great day Mrs Temidara,
You didn’t buy directly from us. :”Scanfrost Bezai Services”
However, scanfrost has the best after sales customer experience.
It must be from the dealer you procured from mam!
We are so sorry about your experience.
Where exactly did you buy it from?
What is the spec of what you procured?
What is your location?
Do you have documentation of procurement?
Let us see how best to mitigate this pain. so sorry mam!
We have checked our records, you did not buy directly through Bezai Services -Scanfrost mam!!
Child lock activated
Good evening, how can I deactivate child’s lock on your washing machine
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
I need a replacement remote for my 55inches Scanfrost tv
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
You have not respondedtill date so we could try to help resolve the issue you had on the Air Conditioner mam?
Washing machine service
My washing machine had problem, its second time .
Power not On,last time they changed front kit.
Need service on it.
Scanforst SFWMTLZK
Thanks!!!
Great day Mr. Suresh,
You did not procure this machine from us, but our repiar and Maintenance unit will take up this ticket immediately after the lockdown.
Pls confirm date of puchase and state whether still under warranty sir?
Great Day Shri Suresh, pls answer th e questions and confirm your details so we can get an engineer to check up your washing machine for you.
Phone number?
Great day Mr Suresh Kumar
Your details have been forwarded to the technical/maintenance department.
You will be contacted shortly.
Pls, respond to this notification once you have been contacted as we monitor until your issue is resolved.
Regards and God’s Blessings
Support
Great day Mr. Suresh,
Based on the fact that the cost of the front panel has been forwarded to you for your final decision between repair and replace. We will be closing this ticket sir.
Appreciating being of service to you!!
Repair
I need the address of your company in ibadan for repair my freezer have a problem and I want to repair it, I stay at apata ibadan
Great Day Mr Okunlola,
Pls confirm that the item is still under warranty as to date of purchase documents or send your contact details for our ibadan rep to get in touch with you sir!
Hello Good day, my scanfrost Ac with a 5yr warranty, which I bought just November 2019 does not come on, the led display light comes on and after about 5mins when its about to pick up, it d vent just closes and restarts again, it does this repeatedly all day without coming on. I called your rep in Benin city, and he is no where to be found, please am loosing patience. I am Daniel, I stay in Benin City.
Hello Good day, my scanfrost Ac with a 5yr warranty, which I bought just November 2019 does not come on, the led display light comes on and after about 5mins when its about to pick up, it d vent just closes and restarts again, it does this repeatedly all day without coming on. I called your rep in Benin city, and he is no where to be found, please am loosing patience. I am Daniel, I stay in Benin City.
Pls send a copy of the purchase receipt to the whatsapp number and your address details so we can followup.
Appreciate your contacting us!!
Waiting for your response on this sir
Great day Mr Daniel, for your reported issue, try acquiring an A.V.S. or a stabilizer. This should resolve your complaint. We await your response.
Based on your further response sir, the issue has been forwarded to the technical unit and you will be contacted within 48hrs from tomorrow. Today being a public holiday!
I have responded on your WhatsApp number, pls confirm.
An engineer will get in touch shortly sir!
FRONT OUTER SURFACE OF MY FREEZER IS HOT
The front outer surface of my freezer gets hot when the freezer is working. I started using the freezer today and I observe the front outer surface keeps getting hot as the freezer works.Please what do you think is wrong and what can I do. I will not be happy if a freezer that has not served me for complete 24hrs is now being taken out for repair.
Great day Mr Abdullahteef, Pls provide
a) documentary evidence of purchase to the site whatsapp number.
b) your location and address details for the technical team to be able to contact you sir!
Great Mr. Abdulateef, relating to the issue you logged,
The hotness is normal
For our M – series model of freezers because of the internal condenser it
It is not a fault or defect
Pls look at this, we will check with you in 24hrs to ensure you are okay with our reply.
Freezer not cooling
Not cooling at all
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
I was told it was d fault of the stabilizer wire by ur engineer… Thanks for your prompt service…
Scanfrost TV SFLED32ELnot showing picture.
Scanfrost TV SFLED32EL not showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support
Issue has been logged. You are confirming that it’s not anymore under warranty?
Great day Morenike, Based on our last correspondence with you, kindly confirm the TV has been made available to our Tech team so we can close this ticket?
DEFECTIVE CHEST FREEZER
My chest freeze that I have had for about three-four years now, has never served me, unluckily I didn’t follow up on it while it was still under Warranty. It does not retain frost, we can have light for 48hrs and it will take a very long time to accumulate frost, and the whole frost disappears once the light is off again. We have actually parked it up since but we are hoping that we might be able to fix the problem.
Info passed on to the technical unit sir, will revert back on monday!!
Pls send address details to the whatsapp number for further engagement!
Good evening,am Mrs Hassan by name,am having a problem with my washing machine which I bought in 2018 . I stay in Ikeja Lagos State. thanks
Washing machine
Great day mam! Pls give a detail description of the issue so the technical department can respond.
Model?
Kind of problem etc
If I pour water inside it ,it will not roll but is just giving a sound
When ever I pour water and clothes inside d washing machine,it won’t wash talkless of rolling
What is the model of machine ma?
Pls expect a response by monday mam. Now is saturday 1740hrs
SFWM TTA is the model
The model is SFWM TTA
This is already out of warranty
Customer will pay assessment fee of N2500 for technician to visit
My Scanfrost chest freezer with model number SFL-311 is not cooling. The seems working though but the freezer is not cooling at all. Please we need your assistance asap. Thanks in anticipation of prompt response.
My experience with scanfrost chest freezer is awesome. It cools and freezes so fast. It’s very efficient but now I need the company to look into why it’s not freezing nor cooling now. I appreciate if it can be fixed.
Issue has been forwarded to the technical depatment, you will be contacted shorthly sir!!
Great day sir, we will revert back to you by monday on the way forward sir!!
I need to repair my washer and I need someone from scanfrost to come help me do it at home. Pls treat as urgent
scanfrost is a nice product Its my favorite in the market by the way.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
Appreciating your procuring a new scanfrost SFL411X – INOX sir
Good day,am Fred Peter by name,am having a problem (Not spinning dry) with my washing machine which I bought in 2018 . I stay in Omua-Aran Kwara State. thanks
Great Day sir, Pls give the model spec of your Washing Machine
Pls send your contact phone number and address details to this whatsapp number -08037045688
The issue has been forwarded to the technical unit sir, The technical unit will contact you soonest!!
A technician has now visited to carry out an inspection on the freezer, he requested that I buy something he called a burner and then refill the gas. I will proceed as he has directed and hope this works. Will revert with my verdict when this is sorted.
About my washing machine
My name is Mr Hassan from Air Force Base Ikeja,My washing machine develop a fault, if I pour water,soap and clothes inside it ,it won’t roll , instead of that it will just be giving a sound as if it want to roll, please how can u help me out.08066983328
Your issue has been forwarded to the technical unit. You will be contacted soon sir!!
We will close this issue sir!!!
My address is Block Y4,Flat 15 Air Force Base Ikeja.
Someone Has already contacted you sir!! Feel free to update your responses herre till your issue is resolved sir.
Fridge developed sudden faults
My fridge with a top freezer suddenly started making noise whenever it’s on and the fridge compartment doesn’t get so cold anymore
Great Day Mr. Patrick,
Pls give the model of the fridge sir!!
Based on the information you have provided, an Engineer will contact you shorthly sir!!
My scanfrost water dispenser isn’t working.
My water dispenser I bought in December of 2019 isn’t cooling. It is an SFWD 1402. What do I do?
Great day Mr. Charles, Your issue has been forwarded to the technical unit. You will be contacted shorlty.
Please remember to bring along the invoice/receipt of purchase!!
The receipt gets you warranty attention if the equiptment is still under warranty sir!
Otherwise you will have to pay for the repairs sir!!
This is because you are stating that you can’t find the receipt sir!
Pls kindly help, I bought a 8KG twin tub semi-Automatic washing machine-SFSANTTD6. on 2019-06-02 12:44:31 with a 2 years warranty on it, now for the past four months I have been having Issues with the machine. When it working it just keeps stopping at every 1,2,or 3 minutes, ones just have to stand there to be touching the nop for it restart pls something need it to be fix urgently, I can't start machine and to do other things I have to stand there and be monitoring it and touching the nop it doesn't make sense at all please, thank you.
Please kindly help, I purchased a
Your issue has been passed to the technical unit!
You will be contacted shortly sir!
Good day
I bought Scanfronst chest freezer SFL251 litres from Royal Priesthood Electronic Limited, Ikotun Ijegun Road on the 24th of July, 2020.
The distributor I bought it from set the temperature knob to high and it has been like that since I bought it but it takes time to freeze. After taking a long time to freeze, it defreezes fast.
I tried registering my product on the website of your company to activate the warranty but wasn’t able to do so. The site is poor.
I want something done about this problem and fast.
Thank you
Great Day Mr. Opeyemi,
Pls, what’s the model of the freezer?
Once it’s a “M” series, it comes with an internal condenser, this explains why it’s hot sir!!
I hope this clarifies your concern?
Scanfrost washing machine
Please, I need a Scanfrost 7kg twin tub semi automatic washing machine
My scanfrost washing machine of model SFWMTLZK had developed spinning and draining fault.
When was it purchased?
Is it still under warranty?
What’s your location mam?
My scanfrost 32″ LED TV is not displaying. When turned on, its supply power, but display series of white and black line
When was it purchased?
Is it still under warranty?
The offline discussion we have had allows, sir we will be closing this ticket.
However, if your issue is still unresolved, respond to this message for a reopening.
Twin tub tub washing machine
My scanfrost twin Tub washing machine is not draining out water.
Pls expect to be contacted soon mam!
Twin tub tub washing machine
Twin tub washing machine of model no sfwmtt10
issue passed on to the Technical unit mam!
Washing machine power and door lock problem.
Good morning,
My name is Akindele Michael Okedoye. I live in Effurun, Delta State. The washing machine model is SFWMFL 7001.
The problem with it are:
(1) power problem
(2) door lock.
If your services does not cover Effurun, Delta State, I will need to buy the front electical panel to fix. Same thing may be applied to the door lock.
Thank you.
issue passed on to the Technical unit sir!
Pls expect to be contacted soon sir!
I need support
I am Ayorinde, I bought scanfrost sound bar and wire less subwoofer 3 days ago but I have been finding it difficult to pair the subwoofer with the sound bar please I need help to pair the system my phone 08030762820
The issue has been reffered sir
Someone will contact you shortly.
Pls with the response to your whatsapp, we have given you, we will be closing this ticket sir!!
FAULTY FREEZER: NOT COOLING
Not so good
FREEZER STOPPED COOLING SINCE A YEAR AGO
My freezer has not been cooling for a while. I bought from jumia 2 years ago but since the past 1 year, the freezer stopped working. I cntacted support, they refused to send a technician to me. Please rectify. Thanks
Pls specify your location mam!
The issue has been forwarded to the technical unit mam!
As you can clearly see mam, the receipt received. We have escalated your issue.
Pls confirm an engineer has contacted you mam?
Pls confirm an engineer has recontacted you mam?
Great morning Madam, pls confirm your issue has been resolved so we can close this ticket?
My food processor needs repair
Food processor
Model. SFKAFP2001
The issue has been responded to mam!
Washing machine power and door lock problem.
Good afternoon,
My name is Akindele Michael Okedoye. I live in Effurun, Delta State.
On August 24, 2020, I posted about my washing machine model SFWMFL 7001 with problems:
(1) power problem
(2) door lock.
And If your services does not cover Effurun, Delta State, I will need to buy the front electical panel to fix. Same thing may be applied to the door lock.
Since that time I have not heard anything from your authority.
Can you please address the problem as enumerated above?
Thank you. 08035688453
So sorry Mr Akindele, the issue has been reflaged and an engineer will contact you shortly sir!
My name is Fred and have logged my complaint here before. The agent recommended has kept my machine and telling me stories upon stories
for more than two months. This is very disappointing and I regret buying scanfrost washing machine
So sorry doctor, this issue has been escalated before now.
It’s been further escalated again sir.
You will surely get a response from us soon sir!!
I’d like to know if my Scanfrost SFLED40AS Tv, broken screen can be replaced and how much it’ll cost.
Regards
Great day Sir,
Pls what is your location
Is the equipment still under warranty?
Scan frost screen problem, bought 6years ago, lagos, isolo local gov
date of purchased:2018
screen problem
oshodi Isolo
lagos
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
Lagos and it’s no longer under warranty.
PLS SEND YOUR WHATSAPP NUMBER TO THIS NUMBER 08037045688
SCANFROST COMMERCIAL BLENDER: SFKACB 2001
Hi Bezai Services,
Am ALPHA and I live in GBOKO, BENUE STATE. I need a brand new unit of the SCANFROST COMMERCIAL BLENDER MODEL NO.: SFKACB 2001.
It has the following features:
• 2L capacity glass jar
• 1200 W powerful motor
• Patented 3 sets blade system with 4-layer cutting blade
• 6 Speed slide control with pulse function
• Pre-set programmed for ice crushing & smoothie
• Auto clean function
• Dual safety lock
• With 2 Years PAN Nigeria Warranty
Also, can you get me the complete 2L JAR (i.e. Jar with the blades) for my old unit of the same blender model SFKACB 2001?
Thanks in anticipation of your reply.
Will revert back sir
Pls be patient, sir, we will repond shortly
Great day sir, currently we do not have stock SCANFROST COMMERCIAL BLENDER MODEL NO.: SFKACB 2001. We are however expecting. The ports are just getting back to normal.
So sorry sir!
As earlier retirated sir, the blender isn’t available, however the replacement jar you requested for isn’t with blade so the blade from the spoilt jar can be inserted in the jar we are going to make available.
Confirm this is okay As we have called you severally sir with your line not going thru.
I bought a Scan frost LED TV model SFLED40CM in February this year, shortly before the lock down. Twas working normally. Stop using it for a while cause of the closure of worship centres. Last month came to use it and saw it had a crack on the screen. Even when we put it back into the carton. I live in Karshi Abuja. 08032888647. Pls I need assistance on this. Thanks.
The issue has been passed to technical team sir!
warranty does not cover broken screen sir
Pls confirm that the solution proffered is okay sir?
Twas cool using my Scan frost TV.
Appreciating your approval of the product sir!
Please do you have a branch office in Benin city where I can purchase scanfrost gas cooker ?
What specific model of cooker do you have in mind sir?
Machine stopped working
My name is Omolola, I purchased scanfrost SFSANTTD6 last year and it suddenly stopped working.i reside at ilero,Oyo state. Got it on jumia.
Your issue has been escalated sis.
Pls send your address details to this whatsapp number. 08037045688
My SFLED32EL smart tv showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support
Pls mam, where are you located?
Is it still under warranty?
Sir,
I purchased a tabletop Scanfrost refrigerator from Mega Plaza, Victoria Island Lagos, in April 2014 and now it is not cooling. I need assistance to fix it so it could be cooling.
My location: Gberigbe Ikorodu
Appreciate your concerns sir,
Pls state model
Pls send your whatsapp number to this number -08037045688
TV NOT SHOWING PICTURE
Scanfrost TV SFLED32EL not showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support
Pls what’syour location sir?
When was it purchased?
Location?
Time of purchase?
Scanfrost 55 smart TV SFLED55JP Please I bought this smart TV 55inch on 28 of August 2020. The problem am having with the smart TV is that I can't find Netflix on it and I try to download it is not working please want to know if it doesn't accept the app or how to get the app Thanks.
Scanfrost 55 smart TV
SFLED55JP
Please I bought this smart TV 55inch on 28 of August 2020.
The problem am having with the smart TV is that I can’t find Netflix on it and I try to download it is not working please want to know if it doesn’t accept the app or how to get the app
Thanks.
The issue has been referred to the technical department sir!
Location sir?
My washing machine is giving a horrible sound.
Good morning, please I got my scanfrost 6.8kg twin tub Semi-Automatic Washing Machine – SFSANTTD6- White on 9th December 2019 but realise the washing side is giving a sound that’s not too good which I believe needs an attention please.
Great morning sir,
what is your location sir?
copy of receipt?
6.8kg Twin Tub Semi-Automatic Washing machine - SFSANTTD6 giving a horrible sound.
Please reach me on 07038153888 so I can give my location and other personal details.
You are very right sir.
Send personal details to this whatsapp number 08037045688
my scanfrost washing machine spinal has stopped work and I bought it february
I bought a washing matchine at just right February, 2020..model SFSANTTA6….code…128213 SN: 4f7819262. But the spinal had stopped work
Your issue is being escalated but respond to earlier questions.
Model number of my washing machine is SFSATTA6.
BOUGHT APRIL 15TH 2019.
MY WASHING MACHINE JUST DRAINS WATER ON IT’S OWN WHILE WASHING..
Pls respond to the questions so we can proceed sir
DRAINING WATER WHY WASHING
model number of my washing machine is SFSATTA6 bought on the 15th of April 2019.
the machine while washing drains out water on its own even with the drain switch on off position.
Great day Mr Collins,
Pls what’s your location?
send your phone details to this number
08037045688
Good evening sir pls I got my Scanfrost 18 5- speed rechargeable fan . Model no SFRCFN18 at spar surulere Lagos on 3/3/2023 and the fan is not charging
Great day Mrs Joy, You need a battery replacement.
Good morning Sir, please I got my scanfrost 6.8kg twin tub Semi-Automatic Washing Machine – SFSANTTD6- White on 11th November 2019 but just realised that the spinning tub is no longer functioning but just making sounds. So I decide to lodge complaint
for immediate attention.
Thanks in anticipating for your favorably reply
Great day Madam Habeeb,
Pls what’s your location?
send your phone details to this number
08037045688
repair for my 32 inch TV
I have been using one of your 32inch TV for over two years lately it went blank and I could only hear voices let me know what could done thanks
Pls respond to th e questions sir
I bought a gas burner with number
Pls answer the questions to help FastTrack resolution to the issue.
Tv repair
Need to know what to go about my 32inch tv that went blank but still talking thanks
Great day sir,
What’s the model?
Your location?
Date of purchase?
E01 error on my front loader washing machine
Hello my scanfrost front loader washing machine shows me E01 error when I push the start button. What’s wrong ?
Date of purchase :15 October 2019
Model-sfwmfl8000-8
Great day sir,
It has been passed to the technical unit.
What is your location sir?
Greenville estate badore Ajah
We will contact you shortly sir.
Led TV crack
Hello, Please I have a Scanfrost TV SFLED32EL. It developed an internal cracked screen. It was purchased about 3 years ago. How do I fix it and how much will it cost. Thanks
Where are you located sir?
Led TV crack
Lagos Island, Lagos
Where are you located sir?
Great day Mr Akinade,
Pls what’s your location?
send your phone details to this number
08037045688
My spinner is not working and im still within the warranty period
Washing machine spinner fault
Pls specify the model of washing machine, Date of Purchase and location sir
Great say sir,
Pls Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
https://scanfrost.bezaiservices.com/contact-us/
Scanfrost washer stopped working
Goodday, i bought a scanfrost toploader washer ZFWMTLZK in February 2020..it was working well till three weeks ago. It stopped draining and spinning..pls I havent been using for three weeks now…and I’ve been making complaints at ONAJ electronics ikeja where I bought it..no response yet..please help me out
The issue has been forward to the technical unit mam. someone will contact you shortly.
With your location given, an engineer will contact you shortly scheduling a visit sir/ma.
Appreciating your patience on this issue.
it will be resolved shortly.
Kindly send your location details to this line-08037045688
Spinning problem
I still havent been attended to..my address is 5 ayo adewunmi close ire ekari est. Agric ikorodu lagos and phone num 08062172972…please reply soon
Are you satisfied with the service mam?
Please my lender’s extra mill jar got spoilt. Is there any way I can purchase only the mill jar?
Pls state the model and send pictures
My deep freezer 251ltr does not not lock automatically, you open it anytime. Bought it in on the 8/12/20. I
My deep freezer 251 ltr does automatically lock or jam, pls what I do? Bought it on 8/12/20 st Asaba, Delta state.
Pls send contact details to this number 08037045688 so an engineer can be assigned to visit mam!
I NEED AN ENGINEER TO FIX IT THANKS
Please i need to fix my Scanfrost Washing machine…Neat water coming In is leaking and the heater isn’t working.
Washing machine with dryer
Model: SFWD 7350
Kindly state the date of purchase.
Pls send your location details to this whatsapp number 08937035687
Hello. My Television screen is broken. Can u help me fix it
scanfrost tv model sfled43sb
You have been responded to sir
please note that the warranty has expired and customer will pay N2500 assessment fee
Pls send location details to this number whatsapp 08037045688
Pls can I get the extra mill jar of blender 409 model
Will revert back on this mam!!
It’s available mam!!
Without the blade Mam!
Model: chest freezer :SFL251L. Bought 31/5/2019 collected 13/7/2019. Now 25/12/20 the freezer keeps clicking and clicking without cooling. It's on but not cooling.
Model: chest freezer :SFL251L. Bought 31/5/2019 collected 13/7/2019. Now 25/12/20 the freezer keeps clicking and clicking without cooling. It’s on but not cooling.
Your issue has been forwarded to the technical unit.
Pls send your address details to this whatsapp number.
Chest freezer not cooling
Model: chest freezer:SFL251L. Bought 31/5/2019 collected 13/7/2019. Now 25/12/20 the freezer keeps clicking and clicking without cooling. It’s on but not cooling.
Please help
08037045688
Hello All,
I have a scanfrost 40 inches TV that will not come up with pictures but only sounds. I don’t know what is actually wrong with the TV. Could someone please help???
Your issue has been forwarded to the technical unit.
Pls send your address details to this whatsapp number.
08037045688
Freezer not freezing
I bought a ,250 lit. freezer from jumia last year for business and a week ago I realized it’s not freezing and it’s really affecting my business
Your issue has been forwarded to the technical unit.
Pls send your address details to this whatsapp number. 08037045688
Expect to be contacted soon mam!
Great Day madam, the address details you sent to the whatsapp number is not detail. Pls resend a clear address so that your issue can be quickly resolved as it’s beeen escalated.
I want to fix the screen and continue enjoying my tv
Hello I have broken screen
My scanfrost tv model sfled43sb has issue with broken screen
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Great Day madam, the address details you sent to the whatsapp number is not detail. Pls resend a clear address so that your issue can be quickly resolved as it’s beeen escalated.
Repair work on your freezer is expected to be completed today. Delivery will be scheduled hopefully for tomorrow mam!
Please, I need to fix my scanfrost washing machine. It stopped washing as it does not roll, tried to change the capastor. Now, the two tubs (washing and spinning tubs) works/rolls the same time and it's now to too slow to drain. Date of purchase is 03/01/2019. Model: SFSATTA6, Code 128213
My name is Mrs. Bernard MacDonald. Please, I need to fix my scanfrost washing machine. It stopped washing as it does not roll, tried to change the capastor. Now, the two tubs (washing and spinning tubs) works/rolls the same time and it’s now to too slow to drain. Date of purchase is 03/01/2019. Model: SFSATTA6, Code 128213
Your issue has been forwarded to the technical unit.
Pls send your address details to this whatsapp number. 08037045688
Kindly confirm that you have been contacted and are satisfied with the after sales service mam?
Good evening. I am still waiting to be contacted. I have sent my address as requested but no one has come or contacted me.
It was during the holidays mam! The Technical department has been prompted again.
My washing machine just stopped working after making some noise.
Great day sir, pls use the format below to log your issue sir!!
the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Location?
https://scanfrost.bezaiservices.com/contact-us/
still under warranty
My washing machine just stopped working after making some noise.
Model- 6.8k twin tub semi automatic washing machine SFSANTTD6.
Date of purchase- 2019-07-31…16:17:38
Stopped working last December
Kindly send your location and address details to this number 08037045688
issue has been forwarded to thecnical sir
Help for my twin tub scanfrost Washing Machine
I need your help,my twin tub scanfrost Washing Machine is giving me problems like stopping when I’m Washing sometimes it will continuing rolling without stopping .If I didn’t touch it it will not roll or wash again. It model is SFSANTTD6,Date of purchase is 29/7/2019.Please I need your help Thanks
Kindly send your location and address details to this number 08037045688
Is still under warranty
I purchase it from jumia .They refer me to you Thanks
OKAY
My twin tub scanfrost Washing Machine has issue and still under warranty.
My twin tub scanfrost Washing Machine is giving me problems like stopping when I’m Washing sometimes it will continuing rolling without stopping .If i didn’t touch it it will not roll or wash again It model no is SFSANTTD6,purchase date is29/7/2019. I purchase it from jumia please I need your help o .is still under warranty.
Your issue has been passed to technical
Great day mam, kindly send your address details to this whatsapp number 08037045688.
Child lock on Dryer SFD8000M
My Scanfrost Tumble Dryer SFD8000M is on child lock and makes the dryer not to function anymore
Pls respond to theses mam.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
New door and hinge replacement for Scanfrost Front loader washing machine
My experience with Scanfrost front loader washing machine has been amazing. Got it about 2 years ago. But I have an issue with the door, it fell off and part of the hinge broke. How can I get a new door or parts for replacement. The washing machine model is SFWMFL8001. I live in Maruwa, Lekki Lagos State.
Pls send your address details to this whatsapp number- 08037045688
I need you to come and trace the fult please
Model SFL111X/SFL151X/SFL211X/SFL251X
SN 251X/1312AF639810
Date of purchase :20=12=2019
The freezer was working normal until yesterday when it stopped cooling please i want to come and check it
State =Lagos
Local Government Epe Lagos
Pls send your address details to this number 08037045688
Model :SFL251
Date of purchase :20=12=2019
Epe Lagos
The is working but not cooling please i want scanfrost technical units come and help me check it thanks
Issue passed on to technical, however pls send your address details to this number whatsapp number 08037045688
Response from technical
not gone yet
this is very far
: we are looking at weekend
Great day Mr. Yakubu Buhari, the technical team will visit you tomorrow. You will be contacted before the visit sir.
No respond to my issue since January 7,2021
Scanfrost washing machine stopping always when washing and sometimes continuous rolling without stooping model no is SFSANTTD6.Pls the machine need attention.
Sorry mam! kindly religious the issue.
the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Pls confirm this was your original report.
Bezai Services
My twin tub scanfrost Washing Machine is giving me problems like stopping when I’m Washing sometimes it will continuing rolling without stopping .If i didn’t touch it it will not roll or wash again It model no is SFSANTTD6,purchase date is29/7/2019. I purchase it from jumia please I need your help o .is still under warranty.
Adeosun Mrs
Phone:-0806
Confirm report
Yes it is my original report.
SFL151X
Purchased 8th December 2018
It’s not freezing in the lower part
Somolu
Lagos
So sorry sir, kindly send your address details to this whatsapp number-08037045688
-Scanfrost sfkafp2001 faulty
-Scanfrost sfkafp2001
– August 2020
– blender blade isn’t functioning at all
– Etiosa LGT
– Lagos state
Kindly send your address details to this whatsapp number 08937045688
Pls be detailed in your description sir?
is the impeller bad?
does the other jar work when connected?
Yes the other jar works
okay
Yes just the Jar
Yes it’s just the big jar as the smaller jar works perfectly well. I believe it has something to do with the wheel of the blade being slacked l.
We will respond shortly sir
FAULTY WASHING MACHINE
I bought a brand new twin tub scanfrost washing machine with a year warranty but only worked for two months and two weeks before it developed faults. The spinner and drain stoped working. I’m really disappointed. I need technical assistance on this.
So sorry sir!
FAULTY WASHING MACHINE
Model: Twins Tub Washing Machine 6.5kg White SFWM-TTA
Date of Purchase: 25th of November, 2020
Issue with the appliance: The Spinner and the Drain stop working
Local Government: Alimosho (Agbado Oke Odo LCDA)
State: Lagos
It has been forwarded to the technical unit sir!
Need to be fix
Machine model SFSANTTD6 purchase date 3/7/2020, washing machine spinning has stop working, Ojo LGA Lagos State
Pls send your address details to this whatsapp number 08037045688
Christie, your addresses details sent to this whatsapp number 08037045688 will help in assigning an engineer to you.
Kindly state your name above the address so that there are no mix-ups
Great day mam, the issue has been forwarded to technical, someone will be contacting you soon.
Scanfrost Washing machine Not working Properly
I am having issues with the washing tub of my scanfrost twintub washing machine and the spin tub details will be listed: MODEL: SFWMTTA Year of Purchase 2017 Issues with appliance : Washing tub not spinning properly with on load. Spinning Tub not working.
Kindly send your address details to this whatsapp number 08037045688
Abiola, your addresses details sent to this whatsapp number 08037045688 will help in assigning an engineer to you.
Kindly state your name above the address so that there are no mix-ups
Machine suddenly stopped working
Machine model SFSANTTD6 purchase date 3/7/2020, washing machine spinning has stop working, Ojo LGA Lagos State
This has been responded to mam
Great day sir, the issue has been forwarded to technical, someone will be contacting you soon.
This is christie , I have sent my location to the phone but no response please how long those it take to attend to customers complaints
Great day sir, kindly send your address details to this whatsapp number 08037045688.
An engineer will contact you soon.
Please I need a fast response on this
Machine model SFSANTTD6
purchase date 3/7/2020,
washing machine spinning has stop working,
Address: Ojo LGA, Agboroko Iba Estate LASU Road,Lagos State
Great day sir, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
My scanfrost Freezer is not cooling. The details are:
– Model: SFL251X
– Date of Purchase: March 2017
– Issue: The freezer is not cooling
– LG: Ado-Odo Ota
– State: Ogun
The issue has been forwarded to the technical team sir!
Repair of damage tv screen
I bought a Scanfrost television in Dec 2020. The Screen got broken some days ago. I wanted to find out if I can get a repair. The model of the TV is SFLED43SB.
My location is Abuja Dawaki
Great day Felix,
Pls send your address details to this whatsapp number 08037045688 stating your name
I need a hinge replacement for my scanfrost front loader washing machine “Model: SFWMFL-8001
Pls fill the form appropriately so as to help attend to the issue sir.
Answering the questions below.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
I need a hinge replacement for my scanfrost front loader washing machine
“Model: SFWMFL-8001
Purchased: 16/12/2020
Location: Magodo GRA Ikeja.
Lagos State
Great day Lucia,
Pls send your address details to this whatsapp number 08037045688 stating your name.
Great day Lucia,
Pls send your address details to this whatsapp number 08037045688 stating your name
i need my remote control fix or how soon can i get a new remote?
model – scanfrost 43”
date of purchace- 28 sep 2019
issue with appliance- remote failure
local govt – ifako-ijaiye
state- lagos.
i need my remote control fix or how soon can i get a new remote?
Model: scanfrost SFLED 43SA
Date of purchase: 28 sept 2019
Issue with appliance: faulty remote
Local Govt: ifako-ijaiye
state: lagos state
Great Day Mrs Adepoju,
Yes we have in stock and it can be Gokada to you.
Pls send your address details to this Whatsapp number.08037045688
I bought twin-tub washing machine last year through jumia but the machine is faulty now. The machine has stop working for some months now. The machine is still under waranty. I need to be educated for how to bring the machine to the scanfrost office for repair
I bought twin-tub washing machine last year through jumia but the machine is faulty now. The machine has stop working for some months now. The machine is still under waranty. I need to be educated for how to bring the machine to the scanfrost office for repair
Great Day Adewunmi,
Pls fill the form below
Pls fill the form appropriately so as to help attend to the issue sir.
Answering the questions below.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
No respond to my issue since January 7,2021
This is serious o since January I complained about my washing machine nothing has been done .ask to send address ,I sent it twice still nothing done
So sorry madam, the technical unit has been put on notice mam!
I NEED THE TWIN TUB WASHING MACHINE BROUGHT A YEAR AGO BUT HAS STOP WORKING
MODEL: SFSANTTD6
01-MAY-2020
THE MACHINE IS POWERED BUT NOT WORKING AGAIN. JUST MAKING SOUND WITHOUT WORKING
EGBE-IDIMU LCDA,
LAGOS STATE.
Pls use exact name you have used to register to send your address details to this whatsapp number 08037045688
My fridge has an issue
My fridge is not up to a year and am having issue with it .it no longer cooling.
Kindly follow this format in registering your issue mam!
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
The issue has been forwarded to the technical unit mam!
My fridge has stopped cooling
My scanfrost fridge has stopped cooling and it’s not up to one year. I bought the fridge June 6th 2020
Pls use exact name you have used to register to send your address details to this whatsapp number 08037045688
The issue has been forwarded to the technical unit mam!
Scanfrost twin tub washing machine not working
Model: scanfrost SFSANTTD6
Date of purchase: 25 Nov 2017
Issue with appliance: faulty washing machine
Local Govt: Alimosho
state: lagos state
Pls use exact name you have used to register to send your address details to this whatsapp number 08037045688
Your issue has been forwarded to the technical department
Scanfrost Aircooler SFACS09M 1HP Split Unit. 10/02/2021. The AC outdoor unit will just be making serious noise once you put it on, noise as if is generator that is working and am using 5000kv stabilizer on it yet is it not working well will just be blowing only air without cooling only fan will just be working with the 5000 stabilizer connected to it. Obiakpo LGA, Woji P/H, Rivers State.
Am Andrew bought 1HP Slipt AC last 2month and since that time till now the AC outdoor has been making serious noise and is not cooling just blowing fan, from the day I bought it I bought 5000 stabilizer and connect it to the AC but the outdoor keep making noise like generator.
THE ISSUE HAS BEEN FORWARDED TO THE TECHNICAL UNIT SIR!
Scanfrost Aircooler SFACS09M 1HP Split Unit. 10/02/2021. The AC outdoor unit will just be making serious noise once you put it on, noise as if is generator that is working and am using 5000kv stabilizer on it yet is it not working well will just be blowing only air without cooling only fan will just be working with the 5000 stabilizer connected to it. Obiakpo LGA, Woji P/H, Rivers State. 07064201714
oderation.
Am Andrew with phone No 07064201714 bought a
Scanfrost Aircooler SFACS09M 1HP Split Unit. 10/02/2021. The AC outdoor unit will just be making serious noise once you put it on, noise as if is generator that is working and am using 5000kv stabilizer on it yet is it not working well will just be blowing only air without cooling only fan will just be working with the 5000 stabilizer connected to it. Obiakpo LGA, Woji P/H, Rivers State.
DUPLICATED REPORT
THE ADDRESS DETAIL HAS BEEN SENT TO THE WHATSAPP LINE AS EQUESTED
The issue has been forwarded to the technical unit. You will get a call shortly sir.
Repairs
Good day Sir/Ma
Hope work is smooth, Pls I have got a broken 32 inches/81 cm HD LED TV with a broken screen and I want to get a new one and also get it fixed. Please u need your assistance on this as quickly as possible.
Thank you
Pls respond to the question asked you sir?
Repairs
32 inches HD LED TV screen
Pls respond to the questions earlier asked you sir?
Repairs
Please I need to get a new screen for my 32 inches HD LED TV..
My state is Lagos
L.G.A is Ikorodu
Ibeshe
What’s the model sir?
Good day… please am yet to get any response from your service team. I have got a broken 32 inches HD LED TV scanfrost and I want to get it replaced. Please I want to know what it will entail all wise.
My location is Ikorodu in Lagos state.
Pls use exact name you have used to register to send your address details to this whatsapp number 08037045688
I got a scanfrost chest freezer last month,yesterday I put on my gen and put on the freezer, it work for about 30minutes and stop
After that, it will pick for some seconds and stop again
Its been like that till now
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
chest freezer starting and going off after 30minutes
Hello
I bought a scan frost chest freezer last month,yesterday when I put on my generator and put on the freezer, it worked for about 30minutes and went off
I put it off and put it on after an hour, its do same, I try it again today and its still same
Starting when going off after 30 minutes
What’s the way forward pls
PLS ANSWER THE QUESTIONS TO BETTER RESOLVE THE ISSUE MAM!
Issue with my Washington machine
Please I need your help with my 6.8kg twin tub washing machine. The spinner keeps making a noise and even when it spins, it does not dry my clothes.
Another issue is that when the washer is working, it keeps stopping at intervals…atleast three or two times before the timer completes it’s round.
I bought it on Jumia on 06-05-2020
Please, is there any way you could assist?
Bariga, Shimizu, Lagos state
PLEASE SEND YOUR ADDRESS DETAILS WITH THE NAME YOU REGISTERED WITH TO THIS WHATSAPP NUMBER-08037045688
My washing machine stopped working.
Good day. My scanfrost washing machine stopped working though it is still under warranty. How do I get it fixed
YOU HAVE BEEN RESPONDED TO SIR!
My washing machine stopped working.
Good day. I got may scanfrost washing machine from jumia. It has stopped working though it is still under warranty. How do I get it to be fixed?
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
My washing machine stopped working.
Good day . I got my scanfrost washing machine through jumia. It stopped working. It is still within warranty. How do I get it fixed
PLS KINDLY ANSWER THE QUESTIONS SIR!!
My washing machine stopped working.
Good day. I got my scanfrost washing machine through Jumia. It stopped working. How can it be fixed as it is still under warranty
DUPLICATION
My washing machine stopped working.
Good day .please I got my scanfrost washing machine from jumia . it has stopped working though it is still under warranty. How do I fix it
REPEATED ISSUE, PLS ANSWER THE QUESTIONS
My washing machine stopped working.
My scanfrost washing machine with model SFSANTTD6 stopped working . I got it from jumia and it is still under warranty.
Date of purchase: 27th May 2019
Issue with appliance: it doesn’t come on when plugged
Local government: oshodi/isolo
State: Lagos state
PLS SEND YOUR ADDRESS DETAILS WITH THE NAME THAT YOU REGISTERED ON THIS SITE TO THIS WHATSAPP NUMBER-08037045688
My washing machine stopped working.
It is the same issue. It was duplication of message
OKAY
My washing machine stopped working.
Name: 8kg twin tub semiAutomatic washing machine -SFSANTTD6
Date of purchase: 27-06-2019
Issue with the appliance : it does not come on when plugged
Local govt: oshodi/isolo
State: Lagos
PLS SEND YOUR ADDRESS DETAILS WITH THE NAME THAT YOU REGISTERED ON THIS SITE TO THIS WHATSAPP NUMBER-08037045688
The issue has been forwarded to the technical team. You will be contacted shortly sir!!
My washing machine stopped working.
Ok. Done.
Please answer the questions below so as to resolve your issue speedily.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Issues with my washing machine
Lovely
Please answer the questions below so as to resolve your issue speedily.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Scan frost twin tub washing machine, purchased on 19/11/20, stopped washing and spinning, Alimosho local govt Lagos
My Scan frost twin tub washing machine stopped working and it was purchased on 19/11/20. At Alimosho local govt Lagos state
Pls specify model of Twintub sir?
Pls send your address details to this whatsapp number.
Pls send your address details to this whatsapp number. 08037045688
Address received, an engineer will contact you shortly sir!
I need a technician to repair my freezer.
I bought a Scanfrost deep freezer on 10th Dec. 2019 SFL 151M- Grey
It is now faulty, powering on but not Freezing, I live at Oke-Afa Isolo. Number is 08034069386.
THE ISSUE WITH TECHNICAL UNIT. YOU WILL RECEIVE A CALL SHORTLY MAM!!
Pls send your address details to this whatsapp number. 08037045688
ADDRESS RECEIVED.
THE ISSUE HAS BEEN FORWARED TO THE TECHNICAL UNIT, KINDLY EXPECT A CALL.
Help! Challenge with my scanfrost twin tube
My twin tube scanfrost is not work. This is the first use since it was gotten. I unable to set the wash timer because the wash timer know rolls back immediately back to zero, meaning I can not set a wash time.
The spin timer know works fine
Model- SFSANTTD6
Location : Ogba/ifako ijaiye
State : Lagos state
Date- 11/12/2020
pls send your address details with name you registered to this whatsapp number-08037045688
Pls send your address details to this whatsapp number. 08037045688
Help with my washing machine
My scanfrost twin tube washing machine is not work.
It was gotten on the 10 Dec 2020. This is the first use. The washtimer knob is not working. After tuning it, it immediately returns to zero. The knob would not stay at any time option but would roll by to zero. Please assist
Model = sfsanttd6
Location- Ogba/ ifako ijaiye/ Lagos state
pls send your address details with name you registered to this whatsapp number-08037045688
Pls send your address details to this whatsapp number. 08037045688 with the name you used to report on this platform sir.
MODEL : SFLED55JP
DATE OF PURCHASE: 2019
ISSUE: The TV screen cracked. I want to fix it.
LOCAL GOVT: ETI-OSA [IGBO EFON]
STATE: LAGOS
PLS SEND ADDRESS DETAILS TO THIS WHATSAPP NUMBER 08037045688
TV SCREEN CRACKED
MODEL : SFLED55JP
DATE OF PURCHASE: 2019
ISSUE: The TV screen cracked. I want to fix it.
LOCAL GOVT: ETI-OSA [IGBO EFON]
STATE: LAGOS
PLS SEND ADDRESS DETAILS TO THIS WHATSAPP NUMBER 08037045688
THE ISSUE HAS BEEN FORWARDED TO THE TECHNICAL UNIT SIR
SFLED32EL
LED322808AE734306
Year 2018
Key Lock
Island Lagos
Great Day Mr Elkannah, PLS SEND ADDRESS DETAILS TO THIS WHATSAPP NUMBER 08037045688
I need a technician to repair my washing machine.
My 8.5kg Twin Tub washing machine is not working, I can’t wash with it. Please respond to my messages.
Please answer the questions below so as to resolve your issue speedily.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Model SFSANTTA6
I need a technician to repair my washing machine.
YOUR ISSUE IS NOW WITH THE TECHNICAL UNIT MAM!
Please I need a technician to work on it.
Model SFSANTTA6 8kg washing machine Date of purchase 3/22/2019 issue The washing machine is not working when I connect it the socket Address 93, Gbemisola Adenubi Street Ago Palace way Okota lsolo. Oshodi ISOLO
State Lagos
THE ISSUE IS WITH THE TECHNICAL UNIT, SOMEONE WILL CALL YOU SHORTLY
Please I need a technician to work on it.
Mr Ezekoka Jude Model
SFLll1 Scanfrost Chest Freezer Date :28/10/2017 Address 93, Gbemisola Adenubi Street Ago Palace way Okota lsolo. Oshodi- ISOLO State: Lagos Issue : The freezer is not cooling.
ALREADY RESPONDED TO SIR
Model SFSANTTA6 8kg washing machine. I need a technician to repair my washing machine.
Model: SFSANTTA6 DATE : 03/22/2019 Address 93, Gbemisola Adenubi Street Ago Palace way Okota lsolo. Local Gov Oshodi Isolo State : Lagos State. Issue: The washing machine is not working when I connect it to the socket.
ALREADY RESPONDED TO MAM
Model: SFLED40EL Date of purchase: 08/09/2017 Issue : faulty TV receiver; TV receiver just stopped working. I can no longer watch channels through the antenna LGA: Obio/Akpor State: Rivers State
Model: SFLED40EL
Date of purchase: 08/09/2017
Issue : faulty TV receiver; TV receiver just stopped working. I can no longer watch channels through the antenna
LGA: Obio/Akpor
State: Rivers State
THE ISSUE IS WITH THE TECHNICAL UNIT, SOMEONE WILL CALL YOU SHORTLY
Scanfrost Washing Machine not working less than a year after purchase. Please I need it fixed
I bought my scanfrost washing machine wash and dry combo in August 2019, it stopped working less than a year later. All my effort to get through to the customer service has been futile. Feels like I wasted my money.
Please answer the questions below so as to resolve your issue speedily.
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Scanfrost washing machine
Model: SFSANTTD6
March 2020
Spin and dry wont spin
Kosofe
Lagos state
We have responded sir
Scanfrost washing machine
Scanfrost washing machine
Model: SFSANTTD6
Date of purchase: March 2020
Issue: spin and dry portion of the machine does not work anymore
Location: Kosofe, Lagos
pls send your address details to this whatsapp number-08037045688 with the email you have used to register mam!
Faulty Washing Machine
My washing machine SFWMTLXK, which was purchased in 2017, no longer drains water. I’m located in Iyana-Ipaja, Alimosho LG, Lagos State.
pls send your address details to this whatsapp number-08037045688 with the email you have used to register mam!
Request For New AC cord
Product purchased: Electric kettle is of high quality standard. Experienced a leakage around the base of the nozzle but this has been sealed with an strong adhesive epoxy glue.
Model?: Electric kettle, information seal has been removed.
Date of purchase?:2 Years plus
issue with the appliance?: AC cord damaged
Local Govt?: Alimosho L.G.A
State?: Lagos State
Checking availability, will revert back soon sir.
Model Info Found under the AC inlet plastic guard as SFKE18.
will revert back soon
Scanfrost refrigerator with model number SFSBS520M is not cooling anymore
My scanfrost refrigerator with model no SFSBS520M is no longer cooling
ALREADY RESPONDED TO THIS
Scanfrost refrigerator with model number SFSBS520M is not cooling anymore
Received shipment sometime in December 2020
ALREADY RESPONDED TO THIS
Scanfrost refrigerator with model number SFSBS520M is not cooling anymore
Received shipment sometime in December 2020.Local government (koshofe)
Your issue has been forwarded to the Technical unit, Pls send your address details with your email to this whatsapp number-08037045688
TV SCREEN REPLACEMENT
Model: SFLED32CL
Date of purchase: 10/07/2019
Issue : TV screen took a knock, ink spread on the inner surface, but still working. I want screen replaced.
LGA: Lagos Mainland
State: Lagos State
Pls send your address details to this whatsapp number 08037045688 with the email you used in registering sir.
Change the freezer for me.
My husband purchased a SCANFROST chest freezer for me from SPAR ENUGU; since February.
I haven’t been able to use it. Can it be changed?
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Ck5400i model standing burner plate replacement
Scanftost oven plate burner replacement with model number CK5400i four burner standing
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.
Pls log in your issue in the comments field. Scroll down.
Model?
Date of purchase?
issue with the appliance?
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State?
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Broken scanfrost model SFLED43SD android TV screen.
My TV model no: SF LED43 SD. Bought Jan 2021.
Issue with appliance: Broken screen.
Local government: AMAC
State: FCT Abuja.
Great Day sir, kindly share model number?
My TV model no: SF LED43 SB.
Already responded to sir!
My TV model no: SF LED43 SB.
Forwarded to Technical unit
Microwave glass plate purchase request. My microwave glass is broken.
I want to make enquires on the purchase of the microwave glass plate. Mine got broken shortly after I bought it and I want to replace the plate. Please help provide guided information on its availability at Scanfrost and also how to buy it. Thank you.
Great Day Mam, this issue has been forwarded to stores to confirm availability. Expect a response soon.
It’s available mam!, it’s going =N=8,700
User manual not included in my sfsanttd6 washing mashing.
I tried using sfsanttd6 washer yesterday and noticed there is no instructional manual and only God knows what else. Can i please get a soft copy of the manual to help me know what to expect.
Bought on 28th July 2021 from Konga.
Thank you
Great Day Mrs Doris, working on it.
Missing items in washing machiine
No instructional manual in the washing I bought. I also noticed that the filter that is supposed to sieve dirts from entering the motor is missing and only God knows if there are other items missing that I have not noticed.
Model: SFSANTTD6
Date of purchase: 28th July, 2021
Issue with the appliance: missing items such as manual and filter.
LGA: Ajeromi Ifelodun
State:Lagos state
Already responded to this.
6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.
My 6.5kg washing machine stopped spinning.
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Model: SFSANTTD6Date of purchase? issue with the appliance? Local Govt? State?
6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.
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Model: SFSANTTD6. Date of purchase? 12TH DECEMBER, 2019. issue with the appliance? SPINNER NOT WORKING. Local Govt? AMAC. State? FCT
6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.
Model: SFSANTTD6.
Date of purchase: 12TH DECEMBER, 2019
issue with the appliance: SPINNER NOT WORKING.
Local Govt: AMAC.
State: FCT.
Pls send your address details to this whatsapp number 08037045688 with the email you used in registering sir.
6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.
Model: SFSANTTD6
Date of purchase: 12/12/19
issue with the appliance: SPINNER STOPPED ROLLING
Local Govt: AMAC
State: FCT
Pls send your address details to this whatsapp number 08037045688 with the email you used in registering sir.
Is theis the same Mike of mykfuty@yahoo.com? if os pls ignore this response sir.
Please how much can I get Scanfrost 55 tv screen... my tv just got broken...SFLED55TV
Scanfrost is a good product
Great day sir, issue has been forwarded to the technical unit.
Model? SFLED55TV Date of purchase? 26/3/21 issue with the appliance? Broken screen Local Govt? Mosan okunola local government State? Lagos
Good product
Already respnded to sir
Broken screen
Model? SFLED55TV
Date of purchase? 26/3/21
issue with the appliance? Broken screen
Local Govt? Mosan okunola local government
State? Lagos
Great day sir, issue has been forwarded to the technical unit.
6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.
I have sent my details to that WhatsApp number as requested and no response since Monday.
Pls use the email you registered the issue with on this site so we can tie you with the details you sent as the volume of issue handled is nation wide sir!
Model: SF20
DOP: April 1, 2018 @ circle mall
Issue: My microwave just started parking and I noticed like a bulge inside
My address: Ibrahim Odofin street, Peaceville Estate, Idado, Lekki
THE ISSUE HAS BEEN FORWARDED TO THE TECNICAL UNIT SIR!
Great Day Sir, We advice that you take it to back to the place of purchase so that we can align a technician to visit and resolve the issue there sir.
Hello, You responded to my message about my microwave by saying I should take it to my place of purchase. But I bought it at Circle mall and it has been closed since the #Endsars protest. So what to I do now? This is really taking long as I need my microwave working. It’s hard living without one. Thanks
We have responded to this sir! The issue is now resolved.
Broken TV screen
Scanfrost – Model SFLED32EL TV bought on Konga December 2020.
The screen cracked. My number is 08138493584. Abeokuta, Ogun State
Already responded to sir
Bad screen display with lines
Scanfrost Model SFLED50SB
January 23, 2021
The tv suddenly developed four lines in the middle of d screen and sometimes it shows color defects.
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Bad screen with lines
Scanfrost Model SFLED50SB
January 23, 2021
The tv suddenly developed four lines in the middle of d screen and sometimes it shows color defects.
Isolo local govt
Lagos State
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This has been responded to sir
Please I got Scanfroast microwave with grill sf 22 as a gift I used it just once and it’s not turning on or anything again and I miss placed the user manual
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My Television is goes blank
My television screen went black and blank shows nothing again
THIS HAS BEEN RESPONDED TO MA
My television has bad screen lines effect.
Scanfrost Model SFLED32CL
December 4, 2019
The tv suddenly developed line in the right hand side of d screen.
THIS HAS BEEN RESPONDED TO MA
My television has bad screen lines effect.
Scanfrost Model SFLED32CL
December 4, 2019
The tv suddenly developed line in the right hand side of d screen.
Bwari area council, Abuja
FCT – Abuja
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THE TECHNICAL UNIT WILL CONTACT YOU SHORTHLY
Washing machine has stopped working
Machine model SFSANTTD6 purchase date 3/7/2020, washing machine spinning has stop working, Ojo LGA Lagos State, this machine was fix some months ago and now the same fault came up again
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Madam, the issue has been escalated.
Microwave not working
SCANFROST MICROWAVE
Model: SFMW023
Date of purchase: 16th April, 2020
Issue with the appliance:
It will start operation, and stops after 3-5 seconds thereafter.
Local Govt: ikorodu north
State: Lagos
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688.
Error on washing machine
How can ScanFrost washing machine manual not be found anywhere on the internet. The SFWMFL7000-7 has been showing E 04. Even your technical personnel can not resolve it
Will revert back soon mam!
My cooking gas is faulty
My scanfrost cooking gas is leaking somewhere and wasting away my gas and as well smelling while cooking and it’s not up to 3 months of use
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
SIR, YOU HAVE NOT ANSWERED THE QUESTIONS BELOW
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Washing Machine keeps showing E04 when washing
SFWMFL7000-7
June 2020
Keeps showing E04
Surulere LGA
Lagos state
This issue has been escaleted ma
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Sometimes the response rate might not be as speedy as you will want. You are our priority ma!
PLS CONFIRM YOU ARE OKAY WITH OUR RESOLUTION MA?
Machine has stopped drying clothes
Machine has stopped drying clothes
Ma, YOU HAVE NOT ANSWERED THE QUESTIONS BELOW
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remote control for my scan frost AC with model no: SFACS18K
hello please i need a new remote control for my scan frost AC with model no: SFACS18K
We will revert back shortly sir.
TV is blank
My TV went blank all of a sudden,if I point a torch its showing at the background but I cant see well,its blank
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LED TV not coming up.
My scanfrost 32 inches LED TV silver lining bought in 2019 is no longer coming on. I have been using remote to put it on when the button at the back stopped working. Recently the remote has stopped working so the TV can no longer be put on. It shows the indicator light but does not come up
Ma, YOU HAVE NOT ANSWERED THE QUESTIONS BELOW
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It has been passed on the appropriate unit. You will get a response soon ma!
Weak battery for my rechargeable most fan. I need to get a new battery ASAP
My rechargeable fan stopped working except it is plugged to electricity supply.
This ha already been responded to mam!
I want to buy a new battery
My fan isn’t working again after 6 months.
Ma, YOU HAVE NOT ANSWERED THE QUESTIONS BELOW
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issue with the appliance?
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MACHINE DOESN'T WASH OR SPIN
Model-SFSATTD6
Date purchase-JULY 2019
Issue with the appliance- MACHINE STOPPED WASHING AND SPINNING
local Govt-AKINYELE
State- OYO
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
My scanfrost 4 burners is not working fast as expected
My scanfrost 4burners Is no more working to capacity. Very slow.
SIR, YOU HAVE NOT ANSWERED THE QUESTIONS BELOW
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issue with the appliance?
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Scanfrost 32" faulty
Model No: SFLED32EL
March 2016
Blank screen, no image display
Alimosho LG
Lagos state.
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Rechargeable fan charging problem
My Scanfrost rechargeable fan (SFRCFN18) is smelling like something is burning when it’s charging.
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issue with the appliance?
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We want our Scanfrost 5 burner cooker to be serviced and maintained.
We’ve had it for a number of years and it has the following issues:
1. Self-igniting part does not work on some burners.
2. The flame burns orange
3. The timer does not work
4. The self-igniting oven takes time to come on.
5. A few knobs are easily knocked off.
6. We want the oven thoroughly cleaned behind the glass and areas we can’t get to.
7. Any other thing identified to make it work optimally.
Location: Ogba, Lagos
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
My Scanfrost wahsing machine need servicing. Kindly send an Engineer for this.
Pls answer the questions below.
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issue with the appliance?
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Machines works while washing but doesn't spin
My scanfrost washing machine with model; SFWMTLZK – 6KG TOP LOAD FULLY AUTOMATIC WASHING MACHINE. This machine washes but does spin and keeps giving error when it gets to spinning.
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Model;SCANFROST LAUNDRY - SFWMTLZK - 6KG TOP LOAD FULLY AUTOMATIC WASHING MACHINE. Date of purchase; around 2018. issue with the appliance; Washing but gives error when it gets to spinning stage. Local Govt; Ughelli. State; Delta State
Machines works while washing but doesn’t spin
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
This issue has been forwarded to the technical unit. You will be contacted shortly sir.
My Gas cooker knob broke
Hi. I want to fix my Scanfrost gas cooker. The knob for turning on the big burner broke off. It’s a 6 burner gas cooker. I’m in lekki Phase 1
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issue with the appliance?
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Twin Tub washing machine. Model : SFSANTTA6, the washing machine is not working.
Twin washing machine is not working and the Model Number is SFSANTTA6.
Pls describe exactly what the fault is? what your experience is sir?
Pls report the faults separately. Are all the models SFSANTTA6?
If my generator work for 30mine the power will come down
I am Jonathan Taiwo from ogijo via ikorodu Lagos state my generator is faulte it need urgent attention, if start it for 30mine it will off and supply of voltage will be low
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issue with the appliance?
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Generator model?
My washing machine doesn’t rotate(spin) while washing.
Model: SFWMTL-19
Date of purchase: 2019
Alimosho, Lagos.
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
The issue has been forwarded to the technical unit mama!
The engineer has tried contacting you but you are not picking your calls mam!
My equipment need servicing
My washing machine is no longer working optimally and my air cooler fan has malfunctioned. They need to be serviced
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Model?
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issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Kindly describe the issues separately for each appliance so the best response can be given that will bring about a solution instead of repeated back and forth that bring about increased cost of solution.
Keeps tripping off when the compressor wants to come on
Model: SFACS09M
Date of purchase: 26-11-2021
Issue with the application: It keeps tripping of whenever the compressor wants to come on… I have not used it since after installation.
State: ENUGU
LGA: ENUGU East
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
It goes off every time that it's compressor wants to come on
I have tried to send this countless time but it failed…
Here’s the problem
Model: SFACS09M
Date of purchase: 26-11-2021
Issue with the application: the AC keep tripping off and on each time the compressor wants to come on…
State: ENUGU
LGA: ENUGU East
Address pipe line Alulu Nike
Name, Ifeanyuchukwu Joel
I have tried to send this countless time but it failed…
Here’s the problem
Model: SFACS09M
Date of purchase: 26-11-2021
Issue with the application: the AC keep tripping off and on each time the compressor wants to come on…
State: ENUGU
LGA: ENUGU East
Address pipe line Alulu Nike
SORRY ABOUT THAT SIR, Technology issues.
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
ISSUE HAS BEEN FORWARDED TO TECHNICAL UNIT
My 32 inches scan frost tv just got broken
Pls answer the questions below.
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My double door deep freezer is no longer cooling. I need urgent assistance
Mine is scanfrost double door deep freezer, been so lovely and very effective.
Pls answer the questions below.
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E14 Error on scanfrost washing machine
Model: scanfrost loader washing machine SFWMFL7001
Date of purchase : 2019
Issue: error 14
LGA: mushin
Lagos state
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
The issue has been forwarded to the technical unit. You will be contacted soonest sir
Great day sir, issue forwarded to the technical unit. Someone will be calling you soon
Error 14 on scanfrost washing machine
My scanfrost washing machine is not working , it’s showing error 14
Pls answer the questions below.
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My top load washing is not working it just makes noice when it is plugged into power supply
Model: SFWMTTA
Date of purchase:05/17/2018
Issue: Not rolling/working when plugged to power supply. Just make noice.
LGA: Alimosho
State: Lagos
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Faulty freezer. My name is Juliet and I need a technician to check my freezer urgently only the power light is on and I just stocked up my house please treat as urgent
Please I need a technician urgently I just stocked up my freezer but I noticed it has not been freezing and only the power button is on
Pls answer the questions below.
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Faulty freezer please treat as urgent
I need a technician urgently only the power light indicator is on
Pls answer the questions below.
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Model: Scanfrost Freezer SFL151
Date of Purchase: 23 March 2020
Issue with appliance: Freezer is not getting cold.
Local Govt: Lekki Phase 1
State: Lagos State
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
My scanfrost cheat freezer has stopped freezing.
I have a scanfrost chest deep freezer that I’ve used for about 5yrs now. Recently started making a sound like crowing cock whenever power is restored. The sound will stop shortly after. It has stopped freezing for like 2 days now, just cooling.
Pls answer the questions below.
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Faulty freezer please treat as urgent
Model: Scanfrost Freezer SFL151
Date of Purchase: 23 March 2020
Issue with appliance: Freezer is not getting cold.
Local Govt: Lekki Phase 1
State: Lagos State
Great day sir, issue forwarded to the technical unit. Someone will be calling you soon
Proof of purchase Documents being available could be of use in this repair sir.
Freezer has stopped freezing and makes noise
Model- SFL211
Date of Purchase: 2015
Issue with the appliance: Makes noise when power is restored and no longer freezes.
Local Govt- Ojodu- Abiodun
State- Lagos state
PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Great day ma, issue forwarded to the technical unit. Someone will be calling you soon
Great day madam, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Complain
Good day, I must say am this site is not user friendly but not withstanding I have a broken screen which i wish to replace, i contacted your agent on whatsup and i was directed to visit this site then lay my complain, it took me an hour searching for the complain space but to no avail and i finally settled to drop a note here. please i like to get a response on how to go about my my television though its not under warrant.
Thank you.
So sorry sir,
Pls answer the questions below.
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Model: Led TV 40EL purchased at Benin city in 2017. It has a broken screen. I am in Benin city at Ikpoba Okha LGA.
Model: Led TV 40EL purchased at Benin city in 2017. It has a broken screen. I am in Benin city at Ikpoba Okha LGA.
Great day sir, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Kindly help with a fix as I have reported this issue over 2years ago and still haven't found a fix to this. It is really depressing.
Model: SFLED40EL
Date: I bought it in 2017 in Benin city
Issue: Damaged Screen since 2019.
State: Edo
LGA: Ikpoba Okha
Great day sir, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Kindly help with a fix as I have reported this issue over 2years ago and still haven't found a fix to this. It is really depressing.
Model: SFLED40EL
Date: 2017
Issue: Damaged Screen
State: Edo
LGA: Ikpoba Okha
This has been responded to sir
I would like to make an enquiry about your chiller, I purchased one but yet to connect it because I am not certain if Its an obligation to connect it to a stabilizer or not. I use a three phase connection in my building though. Kindly advice
Just bought a new chiller, hoping to leave a review after use
Great day sir, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
OVEN HANDLE SCREW LOSE AND REMOVE IN LESS THAN 2 week
I bought scanfrost gas cooker dron your shop in Gombe around December 2021. i just started using it, in less than two weeks the oven handle lose and remove . I was totallay disappointed with your product i dint expect such thing. Kindly assist to to send your representative to check it up.
Great day mam, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Urgent repair for my washing machine. The machine when put on doesn't rotate to aid washing of clothes.Thank you
My washing
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Urgent repair for my washing machine. The machine when put on doesn't rotate to aid washing of clothes.Thank you
Model-SFSATTD6
Date-2018
Issue-washing machine
not able to wash
LGA- Kosofe
State -Lagos
Great day mam, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Deep freezer stopped working
Good day. My scanfrost deep freezer just stopped working. It is no longer under warranty but I’ll appreciate if a technician can come and check it out. Thank you
Pls answer the questions below.
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Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
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My scanfrost Air conditioner is showing an E 3 error
Model number: SFACS09M……… Bought 04/10/2019,…… issue with the appliance:. My scanfrost 1 horse power Air conditioner is displaying an E 3 error and it’s refusing to work, please it’s inconveniencing for me, the whole house is hot. It’s under a 5yr warranty, I bought it just 2019. …. LGA: Egor Local Govt Area,……. State: Edo State.
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Already responded to
My scanfrost Air conditioner is showing an E 3 error and not working
Model number: SFACS09
Date of purchase: 04/10/2019
issue with the appliance:. My scanfrost 1 horse power Air conditioner is displaying an E 3 error and it’s refusing to work, please it’s inconveniencing for me, the whole house is hot. It’s under a 5yr warranty, I bought it just 2019.
LGA: Egor Local Govt Area.
State: Edo State.
Great day sir, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
This is a repeat.
My Scanfrost Air conditioner is displaying E 3 error code
Model number: SFACS09
Date of purchase: 04/10/2019
issue with the appliance:. My scanfrost 1 horse power Air conditioner is displaying an E 3 error and it’s refusing to work, please it’s inconveniencing for me, the whole house is hot. It’s under a 5yr warranty, I bought it just 2019.
LGA: Egor Local Govt Area.
State: Edo State.
Great day sir, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
This has been responded to
My Scanfrost Air conditioner is displaying E 3 error code
Model number: SFACS09m
Date of purchase: 04/10/2019
issue with the appliance:. My scanfrost 1 horse power Air conditioner is displaying an E 3 error and it’s refusing to work, please it’s inconveniencing for me, the whole house is hot. It’s under a 5yr warranty, I bought it just 2019.
LGA: Egor Local Govt Area.
State: Edo State.
This has already been responded to sir!
The issue is now with technical. You will be contacted shortly sir.
I have sent the information requested to the WhatsApp number given already, haven’t gotten a response yet from you.
NO RECORD OF YOUR INFO SIR
Response to your request for my E3 error on my scanfrost AC
I have sent my name , address and email to the WhatsApp number already. Please your urgent response is highly sort, the house is hot and I have made this request for 3days now, Pls I appreciate your prompt response. Thanks
NOT RECEIVED SIR, PSL RESEND
Response to your request to send my name, address and email to your WhatsApp number for E3 ERROR
I have sent my name , address and email to the WhatsApp number already. Please your urgent response is highly sort, the house is hot and I have made this request for 3days now, Pls I appreciate your prompt response.
SIR, NO RECORD OF THESE INFO TO FURTHER PUSH THIS TICKET, KINDLY RESEND SIR
Please how soon is the soon? My house is mad hot,
How soon please?
And Via what medium phone or email?
ALREADY RESPONDED TO THIS SIR
Already responded to sir
Already responded to
Please how soon is the soon? My house is hot,
How soon please?
And Via what medium phone or email pls?
Great day sir, PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Pls how soon is the soon
Pls how soon is the soon pls?
And via what medium phone or email
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Already responded to sir
My SFLED32CL TV 32″ HD LED TV which was bought December 2019 had a 2yrs warranty that is no longer valid. The TV has stopped working, it no longer comes on, I woke up in the morning tried putting it on but it didn’t come up. I will glad of your technician can help me repair it. Location is Gwarinpa Abuja.
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Washing machine has stopped working
The washing machine spiner sudden stopped spinning after 2month of repair.
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My machine does not drain out the water after washing it spin’s washes but doesn’t drain out the water
Model:SFSATT6M
Date of purchase: Nov 2019
Issues: my machine isn’t draining out the water
LGA: Amac
State: fct Abuja
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Broken screen (TV)
5/8/2020
Scanfrost 43″ smart TV.
My 43″TV Smart screen got broken.
Orlu LGA
Imo State.
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I have a gas cooker, one of the gas key spoiled and I need someone to change it.
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The issue has been forwareded to the technical unit. You will be contacted shortly.
KEYS ON REMOTE FOR SMART TV NOT FUNCTIONING
Model:50″SFLED50SB
DOP: 2020
ISSUE : REMOTE MALFUNCTION
LGA: UMUAHIA NORTH
STATE: ABIA
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I enjoyed the washing machine, kindly provide repair so i can keep using it.
I bought scanfrost washing machine and after a few Months it stopped working. I like to have it fixed.
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My Scanfrost Tv suddenly went blank why watch a movie, volume was still on but couldn’t see what was displayed
My Scanfrost Tv suddenly went blank why watch a movie, volume was still on but couldn’t see what was displayed
Scanfrost TV SFLED 32AS
Date of purchase:2019
LGA: surulere
State: Lagos
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The issue has been forwarded to technical. You will be contacted shortly.
My Scanfrost deep freezer, model no-SFL251M has stopped working and cooling.
My experience with my Scanfrost deep freezer with model no SFL251M. Purchased 14/05/2021. I reside at delta state, Abraka near warri. has been wonderful since I bought it last year, it cools fast. But it stopped working now, it’s not cooling again. Please we need your help & assistance sir Thanks in anticipation of prompt response.
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Scanforst SFWMTLZK not washing
Washing machine comes on but does not wash
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Whasing machine stop working
I bought the washing machine on 18/11/2020 from Jumia. It has been working perfectly until yesterday. It stops working while washing. How do i get this fixed. It’s still under warranty.
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My scanfrost TV went blank.
My scanfrost TV bought on 29/11/16 stops displaying picture. The screen went blank. Whenever it’s on, no picture display.
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Faulty Deep freezer, Not cooling
My Freezer has stopped cooling , please see details of freezer and my location below. my contact number is 07016734658
Model: SFL 251 DLX
Date Purchase: 30th March 2015
Local Govt: kosofe (MagodoPhase1)
State: Lagos State
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My freezer stopped cooling.
My freezer has stopped cooling. Model: SFL 251 DLX
Date Purchase: 30th March 2015
Local Govt: kosofe (MagodoPhase1)
State: Lagos State
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Issue forwarded to tech unit. You will be contacted shortly sir
To Replace the door of my cooker
I bought the cooker about 5years ago, at your outlet in ShopRite Ikeja, it has served and still serving, just that the door hinges got bad and the door fell , and the glass door got broken, pls I want you to help me replace the door .
My location is Magodo (shangisha)
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My freezer stopped freezing. Model: SFL 150 E
Date Purchase: 10th June 2021
Local Govt: Lagos Mainland
State: Lagos State
This has-been responded to mam!
My freezer stopped freezing. Model: SFL 150 E
Date Purchase: 10th June 2021
Local Govt: Lagos Mainland
State: Lagos State
My freezer stopped freezing. Model: SFL 150 E
Date Purchase: 10th June 2021
Local Govt: Lagos Mainland
State: Lagos State
Great day, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Great day ma, Issue transfered to technical. You will be contacted shortly ma’am!
Not Cooling
AC Stops Cooling with EC Error even after refilling Gas Twice.
Model: SFACs12M/ 212B044050409
Date of purchase: 17/05/2021
issue with the appliance: Not Cooling
Local Govt: Makurdi
State: Benue
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Air conditioner not blowing out. My office is at ogba area. It was delivered to me last Tuesday through jumia.
The 1hp air conditioner I bought is not blowing out. I bought it through jumia and delivered on Tuesday.
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Issue forwarded to tech unit. You will be contacted shortly sir
MODEL:
SFAC S09M
1 HP
Date:
Sunday 27th March 2022
ISSUE:
I installed it on Wednesday.
When I turn it on, it blows cool air for about 20 minutes and afterwards, blows hot air.
I went outside to examine the outdoor unit and realised that when it is blowing cold air inside, it’s hot air outside and when it is blowing hot air inside, it’s cool air outside.
LGA: Surulere
State: Lagos
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I bought my scanfrost rechargeable fan in Nov.2020 and now the battery is weak. I would want to replace the battery
Answer me
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Repair Request
Cooker 1
Model: PNG96G2G/Ci
Date of purchase? N/A
issue with the appliance: One of the burner is having issue, the nob is not controlling the burner.
Local Govt: Eti-Osa
State: Lagos
Cooker 2
Model: SFC9423SS
Date of purchase: N/A
issue with the appliance: The oven door is not closing well
Local Govt: Eti-Osa
State: Lagos
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REFRIGERATOR NOT COOLING/ WORKING
No response to my WhatsApp complaints
You have been responded to maam
Name you use to register and email allows us to tie complain issues with the client and act accordingly mam@
REFRIGERATOR NOT COOLING/ WORKING
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Model? RT SFR 300
Date of purchase? Can’t remember (invoice has been misplaced)
issue with the appliance? Not cooling and freezing
Local Govt? Eti osa
State? Lagos
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REFRIGERATOR NOT COOLING/ WORKING
I have dropped my contact over 4days on WhatsApp and up till now no response.
Great day mam,non with this name jibike
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Washing machine not spinning
My washing machine SFSANTTD6 is not spinning, I got this on the 1st of February, 2020.
It just stopped spinning all of a sudden. I would need you to come look at it ASAP.
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Blank TV
My scanfrost TV is not displaying pictures.
Responded to already
Blank TV
My scanfrost TV is not displaying pictures whenever it’s on.
Model: SFLED40EL
Date: 29/11/16
Issue: Blank TV
Local Govt: Alimosho
State: Lagos
This has been responded to
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Repair
My Scanfrost TV is not displaying pictures whenever it’s on
Model: SFLED40EL
Date: 29/11/16
Issue: Blank TV
Local Govt: Alimosho
State: Lagos
You will contacted shortly mam@
Model: SFKACB2001 Date of Purchase: Can't Remember. Issue: Blade base needs to be changed. Local Govt: Ibafo or Ojota State: Lagos
Model: SFKACB2001
Date of Purchase: Can’t Remember.
Issue: Blade base needs to be changed.
Local Govt: Ibafo or Ojota
State: Lagos
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PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
My chest freezer stopped freezing
My deep freeze stopped cooling
Model :sfl151m
Issue: not freezing
Local government:kosofe
State:Lagos state
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My chest freeze stooped cooling
Model:SFL151M
Issue:the freezer stooped cooling
Local government:kosofe
Lagos state
Already responded to mam
blank screen, looks like it’s broken form
Broken screen
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Broken screen
broken screen
Already responded to sir
My washing machine has stopped rolling
My washing machine stopped working
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FRIDGE/DREEZWR NOT CCOLING
This is the worst customer service experience. You send a message on WhatsApp. The message is been read and no response for almost a month now.
So sorry for the experience mam!
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AC NOT WORKING
My AC just stopped working on its own.
Model- SCANFROST SPLIT SFAC809MM
1 HP LOW VOLTAGE
Date of purchase- 30/07/2020
issue with the appliance- It’s not coming up at all
Local Govt- Bariga
State- Lagos
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Model - 6.8 twin tub semi-automatic washing machine- SFSANTTD6- white Date of purchase - 06/11/21 Issue with the appliance - stopped rolling and not washing Local govt - Alimosho State - Lagos
My washing machine has stopped rolling and stopped washing
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Your issue is with technical and you will be contacted shortly sir
Scanfrost washing machine not spinning, and sometimes bringing out smoke.
No 59 Martins Street Mushin Lagos.
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Scanfrost has failed me and its become quiet annoyfrustrating. I have been calling for weeks to have my premier checked out. I have sentail to topmart but no reply and eventually someone calls me emphasising that I have to pay Coa he’s sure my 3yrs warranty has expired, he also asked for my receipt. I do not have any, I told the owner of the store I purchased the freezer from and she promised scanfrost will provide me with an electronic copy, as am not good with keeping receipts. I bought my freezer qt Circle mall, in August 1020 that was shortly b4 the endsars protest. A technician had been sent about 7months ago and the r3ceipt wasn’t a factor but suddenly u need d receipt you know I don’t have to help resolve this program, am a caterer for crying out loud I need this resolved, o am honestly so angry that u guys are playing me and this is d last resort b4 going public.
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Scanfrost has failed me and its become quiet annoyfrustrating. I have been calling for weeks to have my premier checked out. I have sentail to topmart but no reply and eventually someone calls me emphasising that I have to pay Coa he’s sure my 3yrs warranty has expired, he also asked for my receipt. I do not have any, I told the owner of the store I purchased the freezer from and she promised scanfrost will provide me with an electronic copy, as am not good with keeping receipts. I bought my freezer qt Circle mall, in August 2020 that was shortly b4 the endsars protest. A technician had been sent about 7months ago and the r3ceipt wasn’t a factor but suddenly u need d receipt you know I don’t have to help resolve this program, am a caterer for crying out loud I need this resolved, o am honestly so angry that u guys are playing me and this is d last resort b4 going public. Am in lekki phase 1, and I bought my freezer at Circle mall, jakande lekki.
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The issue has been escalated mam!
Faulty washine machine
My washing machine (Model No: SWMTT8) developed a motor fault about two weeks ago. As I am based in Ado-Ekiti, I scanned for a scanfrost service centre but could not locate one. Actually, the complaint on the machine is that it emits smoke when it spinning is done. The technician handling it mentioned the challenge it developed. This is why I want to order for the faulty motor from your office to be delivered to Ado-Ekiti.
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Scanfrost Twin Tub washing machine, MODEL:SFSANTTD6, not spinning, it shock when it on, and recently showing signs of smoke. Purchase date 2019. Phones: 08028363434, 08079111700.
No 59 Martins Street by Olosha B /stop Mushin Lagos. phones: 08028363434, 08079111700.
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The issue has been forwarded to the technical unit, you will be contacted shortly.
Pls don’t drop your details on a public domain sir.
Faulty Gas Cooker
I bought Scanfrost Gas Cooker in July of 2021 from Ikeja Mall and till date, the oven doesn’t come on. I went back to complain on the 16th of April and the lady i met assured me someone would come to fix it the following week. Week ended and no one showed up. I called one week later and this same lady asked me to text my address and expect someone the following week (same address i provided when making the purchase and during my visit a week prior). After texting my address, another week has passed and yet again, no one showed up. I called the same Ikeja outlet yesterday and this same lady decided to be just rude without providing a solution. Can you please send some to come make the gas work? I need value for my money please.
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TV REPAIR
My TV isn’t coming up with bright picture when put on…it will go black and only voice will be heard..but after much switching off and on if will come up normal..its a scanfrost 32inch tv.location is ibadan adegbayi
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never worked since Gas Cooker was purchased. Ogba, Ikeja, Lagos.
Model – CK-5312NG
Date of Purchase – 30th July 2021
Issue – Oven has never worked since Gas Cooker was purchased
LGA – Ikeja
State – Lagos
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The issue has been escalated mam!
Scanfrost 6kg Automatic washing machine
Model- SFWMFL6000-6M
Date of Purchase- April 22, 2022
Issue- The washing machine is not spinning. After washing, the indicator light in “No spin” will start beeping.
LGA- Ado
State- Ekiti State
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Faulty Scanfrost Automatic washing machine front loader
Model- SFWMFL6000-6M
Date of Purchase- April 22, 2022
Issue- The washing machine is not spinning. After washing, the indicator light in “No spin” will start beeping.
LGA- Ado
State- Ekiti State
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The machine is not washing just filling water when is time to wash it stop
My name is Olatunbi Femi.
Date of purchase is 18thof may 2021
Model is sfwmTLzk6
The problem is that is not washing.
Model of the TV-SFLED32EL
Date of repair is 12/01/2018
Local govt-Egbeda local govt
Oyo state..
Faulty TV…when I put on the TV it will go dark,sound will be coming out and the visual on the screen will be dark..
08139570452
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Faulty TV
Model
no. SFLED32EL
Date of purchase 15/01/2018
LG-Egbeda LG
State -oyo state
08139570452
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scanfrost freezer not cooling
my scanfrost freezer is not cooling when connected to power. i got it in november 2019 and then used it for a few days during which it worked perfectly. thereafter, i packaged it and travelled for over a year. when i got back and connected the freezer to power for usage, i discovered that even though it is on power for several hours, it does not cool at all. i have barely used it for 1-2 weeks. i will therefore appreciate if ityour technical team can quickly resolve this fault since its still under warranty.
model: SFL251M
Date of purchase: November 2019
LGA: Eti Osa
Lagos State
phone: 08037929269
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The issue is with technical, you will be contacted shortly sir
Fix scanfrost tv screen
SFLED32SD
13-12-2019
Cracked Screen Tv
Ikorodu North
Lagos
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Need help to change tv screen just out of warranty
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Scanfrost freezer not cooling
My scanfrost freezer is not cooling atall…I used it for like a month and didn’t use it again for a long time now.
Decided to continue using it now but it’s not cooling… kindly assist with this.thanks
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https://scanfrost.bezaiservices.com/contact-us/
Scanfrost freezer not cooling
My scanfrost freezer is not cooling atall…I used it for like a month and didn’t use it again for a long time now.
Decided to continue using it now but it’s not cooling… kindly assist with this.thanks
Model:SFL-411
Date of purchase-2013
LG-Oluyole, Ibadan
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Faulty freezer
I am having issue with my scanfrost chest freezer SFL151 the light indicators are all on but the freezer is not cooling . When I put it on a hear a click from the back severally like it trying to pick but never does.my location is at Lekki Phase 1 please. This freezer have been giving me issues I have another freezer before buying this one and it has never stopped working. This isn’t the first time this is happening. My freezer is occupied and I will appreciate urgent response please to avoid my food from going bad.
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Faulty freezer
Hello I have issues with my chest freezer SFL 151 located at Lekki Phase 1.All the indicator lights are on but it is not picking or cooling and this is not the first time it is happening please.Kindly that as urgent as I have just stocked up my freezer before this is happening.
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I am tired of waiting and ur technician Daniel qpqla is trying to swindle me.
U promised to send a technician he surfaced after 10 days lok qt d freezer for like 3mins and he said the company will send a truck to pick it cos he couldn’t figure where the gas was leaking from. I didn’t hear anything again so I started calling non stop, I staff of the company told me they needed me to pay 17,000 to have it fixed, called d technician and asked him how he found out d gas was leaking when he baley touched it, he then said he would need me to pay 70k to have it fixed, I was shocked so I asked him again and he said 70k, I xallwdcur staff and he said its only 17k they are asking for, this is getting too much , I have been patient for over 2months now. nd this particular boy is shaddy or should I use the word fraudulent, cos he already told me to be ready to spend money qnd forget about a warranty that’s aost expired 3vn when he hasn’t been to my house to see wht the problem is, he was d same one who came last year to switch on the bottom that was stiff and he was requesting to come at 15mins to eight in d evening, by my husband said it unprofessional. He is trying to extort me and this has to stop. Scanfrost resolve this, I don’t want to take this to social media.
This issue has been escalated mam
The technicians name is Daniel apala and his no is +2348145903569. He is still insisting on me paying 70,000 as against the 17,000 am contesting, shouldn’t u fill gas b4 knowing if its leaking? He said this afternoon that the 70,000 is for buying pipe qnd gas, how stupid do I look to him. Why is acanfrost saying what they found out from technical department and this boy who will be my sons gas saying another and lying like this, this is highly unprofessional and its misrepresenting ur brand. I am really angry and I am still holding back from taking d next step.
This being looked into mam!
Pls respond to me
Can u respond to me?
Already responder mam!
Faulty washing machine
Good day, I have a scanfrost washing machine with model SFWTL6-SF. I bought in 2018. It suddenly stopped washing and spinning.
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Need your service
24/04/2020
Issue with the appliance….it just stop freezing
Local govt…..Isheri
State….Lagos
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07049597272
Already responded to sir
Haven’t receive any yet
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Pls check your spam sir.
I need your service
I am doing this again for the second time
Model?SFL251M
Date of purchase?24/04/2020
issue with the appliance?Its just stopped working and making some kinds of noise
Local Govt?Isheri
State?Lagos
Please i really need a respond ,I have called severally and still nothing for the past 4 days i dont know what else to do ..Its like this is just a joke to you guy ….We buying your products are not stupid ,but your customer response are really bad
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Model? SFL251M Date of purchase? 24/04/2020 issue with the appliance? It just stopped working and making some kinda noise Local Govt? Isheri Local Govt State? Lagos State Please get back to me on this ,This is like the third time i am doing this with no reply .......
Model? SFL251M
Date of purchase? 24/04/2020
issue with the appliance? It just stopped working and making some kinda noise
Local Govt? Isheri Local Govt
State? Lagos State
Please get back to me on this ,This is like the third time i am doing this with no reply …….
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PURCHASE OF FAULTY REFRIDGETOR
Model? scan frost SFL251Refrigeratior
Date of purchase? 21st august 2021
issue with the appliance? I purchased this fridge from one of your dealers in onitsha(SIMS) and this fridge wasn’t cooling from the onset. A technician from scanfrost visited my residence, worked on it and it cooled for a week and stopped. He advised me to take the fridge to his workshop at onitsha which I did. The fridge was returned later from the workshop and was used for two(2) months after which it stopped cooling again. It is currently not cooling and I am very disappointed in this product as it has been a very unpleasant experience using this product from the onset. I feel very bad about this as this product is meant to be a very special gift to my wife. I can be contacted by this number: 07065636604 or my mail for further discussion.
Local Govt? Nnewi north
State? Anambra
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I purchased this fridge from one of your dealers in onitsha(SIMS) in the month of August, 2021 and this fridge wasn’t cooling from the onset. A technician from scanfrost visited my residence, worked on it and it cooled for a week and stopped. He advised me to take the fridge to his workshop at onitsha which I did. The fridge was returned later from the workshop and was used for two(2) months after which it stopped cooling again. It is currently not cooling and I am very disappointed in this product as it has been a very unpleasant experience using this product from the onset. I feel very bad about this as this product is meant to be a very special gift to my wife. I can be contacted on this number: 07065636604
PURCHASE OF FAULTY SCANFROST REFRIGERATOR
Location: Nnewi, Anambra
Already responded to sir
I purchased this fridge from one of your dealers in onitsha(SIMS) and this fridge wasn’t cooling from the onset. A technician from scanfrost visited my residence, worked on it and it cooled for a week and stopped. He advised me to take the fridge to his workshop at onitsha which I did. The fridge was returned later from the workshop and was used for two(2) months after which it stopped cooling again. It is currently not cooling and I am very disappointed in this product as it has been a very unpleasant experience using this product from the onset. I feel very bad about this as this product is meant to be a very special gift to my wife. I can be contacted on this number: 07065636604
PURCHASE OF FAULTY SCANFROST REFRIGERATOR.
Name: IFEANYI EGBU
Email: ifeanyiegbu@gmail.com
Model: scanfrost SFL251 referigerator
Date of purchase: 21 august, 2021
Location: Nnewi, Anambra
Already responded to sir
Washing Machine Repair
Please I need some help. My Scanfrost washing machine stopped working during a wash yesterday. Purchased this machine from Spar Ilupeju last year and it has not had any issues since.
Model? SFWMFL6000-6M
Date of purchase? 2021
issue with the appliance? Stopped working; not powering on.
Local Govt? Kosofe
State? Lagos
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I need a service center in ph my scan frost television colour is bad I NEED IT REPAIRED AND SERVICED at .ADDRESS, ALIMINI BY CORNER STONE OZUOBA RIVERS STATE, PHONE, 09056749444 0R 07063109097
Thamk you my name are cyprian
Benjamin My experience is difficult and had to communicate with the care centre
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Issue is with technical support, you will be contacted shortly sir. Sorry for the late response.
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My Chest Freezer not Cooling.I purchased my chest freezer (Scanfrost)from JUMIA 5years ago and now the freezer is not cooling at all, please help send your technicians to look at it,my location is Lagos(isheri oshun) road bucknor.Model SFL111C
FAULTY CHEST FREEZER
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Repair
Good evening😁…. We got a scanfrost TV some few months back but due to the light flunctation…. A surge happened, The TV started to smoke up (I mean we saw smoke from the TV) and it worked after it cooled down but a day after we can’t seem to get the TV to work anymore, it isn’t turning on
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Scanfrost Food Processor spoiled in 1 month!!
Model SFKAFP2002
Date of purchase May 3, 2022.
Local gov: Eti Osa, Lagos state
I purchased a scanfrost food processor from the official scanfrost store on Jumia on May 3, 2022. Around one month later, the blade in the blender cup spoiled. It is lose and will not turn when the machine is turning. Just one month oh! I’m very very disappointed.
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Scam warranty!
Model SFKAFP2002
Date of purchase May 3, 2022.
Local gov: Eti Osa, Lagos state
So I sent the information you requested to the WhatsApp number you provided. The person did not reply until the next day after I texted him/her again! That’s red flag number 1. Next, the person said I should bring the blender to Mushin all the way from Lekki!!! Are you people serious??? I should spend money and my whole day to come to Mushin just to change blender cup blade?? I will end up spending more money to come there than if I just call a random technician in my area to fix it. What kind of useless warranty is that?????
Why are you people like this??? How can a customer purchase your product online, have it delivered, then it spoils after only one month, and you are telling the customer to bring the product all the way to Mushin… 2 hours away with traffic everywhere??? Why not send a technician or deliver the replacement part? Is that not what warranty is paid for??? If I wanted to go all the way to Mushin, I would have done that when purchasing the product! I purchased it online for convenience purposes! And now you want to inconvenience me over your defective and inferior product! Do I have to report your unfair practices to FCCPC? Should I start posting about scanfrost all over social media before you people will do the right thing? Please do the needful and stop this!
Pls snap the picture of the part that needs replacement and send to the WHATSAPP NUMBER.
Pls snap picture of the part the needs replacement and send to the WHATSAPP NUMBER.
Am an so angry at this point! After waiting for months and being disrespected as well as being lied to by the likes of Daniel Apala, u took my freezer away! For about 10 days if not more only to return it , worse than before! If u don't want everything that works in your lives to come to an instant and complete halt and stagnation , send ur staffs to have this resolved. I smell a rat here! I was told to on it quarter 4 hours I gave it 6hrs instead qnd its just not working! And did u guys change my compressor? Cos my freezer wasn't making this click sound b4! Qnd don't tell me the light is low cos my voltage is jack! The sound wasn't there when u guys took my freezer away? What sort of strategy is this!u guys are asking for war o wnd war u wll get!from being nasty and unprofessional to deceiving me, I am giving u 24 hours to have this resolved or u will have me to contend with. I have pple who are ready to tell their experience with scanfrost!! Let's take 8t to social media and only Mr Razak is sensible among ur staffs the other are busy using mouth to take make d warranty expire. Stupid qplq told me I need to pay 70, 000 to have to freezer fixed just like that! While scanfrost told me they will need only 17k qnd the story changed wen i asked for a scanfeost account to pay into. How vindictive are u guys. I want this resolved o. And man I have been talking to on +2348077091463, u should cover ur face in shame! And u became very rude the other time! Don't u ever try it or u and ur unprofessional ass will be trolled online. Dear Mrs scanfrost, u have travelled abroad doesn't mean u should leave us at d mercy of this bunch of blood thirsty pple. I met u at d mall in Jand u were a charming. I am being pushed beyond ....
Am an so angry at this point! After waiting for months and being disrespected as well as being lied to by the likes of Daniel Apala, u took my freezer away! For about 10 days if not more only to return it , worse than before! If u don’t want everything that works in your lives to come to an instant and complete halt and stagnation , send ur staffs to have this resolved. I smell a rat here! I was told to on it quarter 4 hours I gave it 6hrs instead qnd its just not working! And did u guys change my compressor? Cos my freezer wasn’t making this click sound b4! Qnd don’t tell me the light is low cos my voltage is jack! The sound wasn’t there when u guys took my freezer away? What sort of strategy is this!u guys are asking for war o wnd war u wll get!from being nasty and unprofessional to deceiving me, I am giving u 24 hours to have this resolved or u will have me to contend with. I have pple who are ready to tell their experience with scanfrost!! Let’s take 8t to social media and only Mr Razak is sensible among ur staffs the other are busy using mouth to take make d warranty expire. Stupid qplq told me I need to pay 70, 000 to have to freezer fixed just like that! While scanfrost told me they will need only 17k qnd the story changed wen i asked for a scanfeost account to pay into. How vindictive are u guys. I want this resolved o. And man I have been talking to on +2348077091463, u should cover ur face in shame! And u became very rude the other time! Don’t u ever try it or u and ur unprofessional ass will be trolled online. Dear Mrs scanfrost, u have travelled abroad doesn’t mean u should leave us at d mercy of this bunch of blood thirsty pple. I met u at d mall in and u were a charming. I am being pushed beyond ….
This issue has been escalted mam!
Urgent Repair Of Washing Machine
SFSANTTD6 2019
Washing Machine unable to wash nor spin
Alimosho
Lagos
The washing machine isn’t working again as it neither wash nor spin when put on I need an urgent repair for it
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This issue has been passed on to Technical unit, you will be contacted shortly.
Afolabi Charity. chisajewel@gmail.com. kubwa Abuja. Freezer model number SFL_411. Year of purchase 2010.
My freezer is not cooling. I call a technician to fill gas but the gas is leaking out
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My freezer is not cooling and leaking gas
My freezer is Leaking gas
Someone will be calling you soon mam
Gas leaking and not cooling
I reside at Kubwa Abuja. Block 2, shop 19 army estate market dutse-pe
Already responded to mam!
Please I need my freezer fixed. Not cooling and leaking gas
Dear scanfrost
My freezer with model number SFL_411 is leaking gas
I reside in Abuja with shop address, block 2 shop 19 dutse-pe army. Estate market kubwa
My name is Afolabi Charity Chisa
My email is chisajewel@gmail.com
Thank you as you send a technician to check it
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Dear scanfrost
My freezer with model number SFL_411 is leaking gas
I reside in Abuja with shop address, block 2 shop 19 dutse-pe army. Estate market kubwa
My name is Afolabi Charity Chisa
My email is chisajewel@gmail.com
Thank you
Issue passed on to technical mam!
I am from Adamawa state. I bought my scanfrost tv 50 inch 2 yrs ago , the screen got broken later on. I am looking for screen to get it repaired or any suggestion about it
My scanfrost tv screen is broken
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I bought a 6.8kg twin-tub SFSANTTD6 scanfrost washing machine on 25/10/2021 but on the Saturday 02/07/2022 the washing part stopped working. However, the spinner still works perfectly. Please send your technician to help me come fix it. My residence is at iyana ipaja, Agege, Lagos. Thank you.
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Scanfrost freezer Model No SF251DLX leakage and no cooling.
My Scanfrost deep freezer Model No SF251DLX has stopped freezing. The light bulb is working when the freezer is turned on but its hot inside. Also the underneath start leaking after some days the freezer is off.
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Great day, The issue has escalated, You will be contacted shortly ma’am
My scanfrost smart tv screen 50 inch is broken
My scanfrost smart tv 50 inch screen is broken. I am from Adamawa yola south local government, i bought it Dec,2019.I need your technical assistance ASAp
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Model: SFSANTTA6.. Washing machine purchased sometime late last year... Issue:Blocked drainage.. isolo local govt , Lagos state
Model: SFSANTTA6.. Washing machine purchased sometime late last year… Issue:Blocked drainage.. isolo local govt , Lagos state
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Washing machine repair
Pls I qant to repair my top load semi automatic washing machine. It’s no more under warranty but I prefer it being repair by the your engineer.
asake2010@gmail.com.
08075503733
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Unresolved issues with my faulty 6.8kg scanfrost washing machine.
I complained of my faulty 6.8kg scanfrost washing machine on 3/7/2022, your technician came to check and left without resolving it. He said he would come back after getting some approval. I have been trying to reach him all to no avail. This is not impressive at all and I am beginning to regret ever purchasing this product. Please get someone to come help fix it as soon as possible. My residence is at iyana ipaja Agege, Lagos. Thank you. Adesola
This has been escalated sir!
THIS IS RECEIVING ATTENTION SIR, SO SORRY!
Good day, plz my scanfrost smart tv 50’ inches screen got broken…plz I need to fix it..
I resides in Warri, delta state..
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My scanfrost washing machine is faulty. I noticed it stopped rolling and hasn't been functioning. Kindly send a technician to review the problem and profer solution.
My scanfrost machine has stopped rolling and in effect not functioning optimally. Kindly send me any of your technicians to rectify the fault.
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My scanfrost freezer is not cooling like b4 model SFL251X
My scanfrost freezer is not cooling like b4 model SFL251X my location gasoline ijoko road sango OTA ohun state
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Repair of 4 burners gas cooker
It’s a good product, av been using it since 2017 and it needs some repairs now cos of daily usage
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Fixing my 32" LED Tv
Dear sir,
How do I fix my TV?
Model? Scanfrost LED TV 32″
Date of purchase? Around 2018, but not from your store.
issue with the appliance? It started with multiple lines and after 3 months screen became blank and white displaying nothing.
Local Govt?
State?Agbado, IFO LGA, Ogun state.
08062810790
SFLED32EL
LED322804163410
We have responded to this sir
I have a brand new washing machine with Model Number SFSATTD6 but I cannot tell the size of the machine if it is 8kg or not. Kindly help
SFSATTD6 is 6KG sir
Model: SFWTL6-SF Date of purchase: 2018 Issue with the appliance: stopped washing and spinning Local govt: Alimosho State: Lagos
Scanfrost washing machine
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Issue transfered to technical support.
Melted burner for 4 burner gas cooker
It was a gift, 4 burner gas cooker, I didn’t use it for 2 years but when I started using it I noticed that the biggest burner is melted and the flame is too much and is yellow. Please I need urgent attention
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My chest freezer is not working
My chest freezer just stopped working but the light is oning, I kindly need your assistance urgently
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My scanfrost washing machine with model-SFWMTLZK6,which was purchase in 2019 develop a fault. When the washing machine is spinning,their is a noise coming out from the drum as if it's scratching a metal. I leave in magboro,at owode obafemi local government in ogun state.
I am just new user of this service and can not comment now until I see how long it take for my issue to be resolve.
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The issue has been passed on to the technical depart sir
My scanfrost tv is not displaying
My scanfrost tv is not displaying,when it is turned on it shows for some minutes and then blanks out.
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Please I would be pleased to get a swift response. Thank you
My scanfrost tv is blank and is not displaying
I live in no, 46 odo street eti osa L.G.A, model no:SFLED32EL
Date of purchase:2017
You have been responded to mam!
Model? SFC9423SS
Date of purchase? N/A
issue with the appliance? REPLACEMENT OF KNOB (SCANFROST)
Local Govt? ETI-OSA
State? LAGAS
Issue passed on to technical unit. Expect response sir.
What’s the number of knows required sir?
Great Day sir, Please what the number knobs required to be replaced?
My watching machine stopped draining
Good day. Model: SFSANTTD6
Twin tub
washing machine
Date of purchase: 2019
Issue: stopped draining and prior to that, we noticed that it leaks water from beneath after a session of washing.
Local government: oshodi/isolo
State: lagos state
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Issue has been forwarded to technical sir.
An engineer will call you shortly.
My Scanfrost TV set is no longer displaying images. Its entirely blank when l put it on
My Scanfrost TV set is 32 inch LED in black color model SFLED32EL. I bought it on the 13th April, 2018 in Lagos , around akoka mall. The issue with the TV set now is that it doesn’t come on when l turn on the power button. I only hear the audio but not picture is displayed. I have to wait for over 15-20mins for the audio to keep running after which l turn I off and put it back on for it to display.
I live in Lagos State, around kosofe local govt area.
My WhatsApp number is 09035147857
Issue has been passed on to technical unit sir
Freezer leaking of gas
Model: SKU SFL 111
Date of purchase: 14th of March, 2019
Local govt: Alimosho ( Mosan Inside Ipaja Road) Lagos State.
Good morning My scan frost freeze that I brought about three years now, has never served me well, I chat where I brought it from then , but no reply from them, unluckily I didn’t follow up on it while it was still under Warranty. It does not retain frost, we can have light for 48hrs and it will take a very long time to accumulate frost, and the whole frost disappears once the light is off again. I called someone to check it for me, and I was told the gas is leaking.please I need someone you can refer to me & help me fix the problem. I stay at mosan Ipaja Road. Thanks
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Model: Sanfrost SFD 6000 front loader dryer
Date of purchase: 01 July 2020
issue with the appliance: The machine is making a loud noise unbearable to use as it is.
Local Govt: Eti-osa
State:Lagos Island Songotedo Ajah.
Great day, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
I have sent the details you just requested for please
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Washing machine servicing
8kg Twin semi-automatic washing machine. SC034HL072RGWNAFAMZ-58912579. Purchased on 03/10/2020. Issue is repair, it stopped working. Lagelu LGA, Ibadan, Oyo state
Hello sir
Good day. Model:
SFSANTTD6
Twin tub washing machine
Date of purchase: 2019
Issue: Suddenly stopped rolling while working and a smell of burnt perceived from under.
Local government: Alimosho
State: lagos state
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You will be contacted shortly sir.
Refrigerator no longer working
Model- SFR550
Date of purchase – 2020
issue with the appliance – It no longer works. The light comes on inside but it does not cool or make any sound.
Local Govt – Eti-Osa
State – Lagos
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Duplicate submission mam
Refrigerator no longer working
Good day,
Model – SFR 550
Date of purchase-2020
issue with the appliance- The refrigerator suddenly stopped working and cooling as well.
Local Govt- Eti Osa
State- Lagos
Repeat Submission
Replacement AC Remote needed
Good day,
Model-SFACS12K
Date of purchase 2019
Issue with appliance – my ac was turned off using the remote and my remote has gone missing and I haven’t been able to get a replacement for a year now
Local Govt Oshimili North
State – Asaba, Delta state
Remote is currently not available sir.
Model – PNG96G2G/Ci Date of purchase – N/A issue with the appliance – Can’t regulate the flame with nub & noise trying to regulate. Local Govt – Eti-Osa, VI State - Lagos
Model – PNG96G2G/Ci Date of purchase – N/A issue with the appliance – Can’t regulate the flame with nub & noise trying to regulate. Local Govt – Eti-Osa, VI State – Lagos
This issue has been resolved by the technical unit sir.
Model – PNG96G2G/Ci
Date of purchase – N/A
Issue with the appliance – Can’t regulate the flame with nub & noise trying to regulate.
Local Govt – Eti-Osa,
VI State – Lagos
This issue has been resolved.
my washing machine drum isn’y spinning or rotating, which means it cannot do my laundry
I am guessing the gearbox is faulty and might require a replacement or repair.
It is a 13tonnes top loading washing machine with model nos-SFWMTLXK
IT was purchased around 2017/18.
I reside in lagos Agege local govt area
This issue has been forwarded to the technical department.
my washing machine drum isn’y spinning or rotating, which means it cannot do my laundry
I am guessing the gearbox is faulty and might require a replacement or repair.
It is a 13tonnes top loading washing machine with model nos-SFWMTLXK
IT was purchased around 2017/18.
I reside in lagos Agege local govt area
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Confirming we have picked up your machine for repair. Part not available, it has been ordered. It will take four weeks sir. Pls be patient.
Replacement of a broken dispenser tap
I will love to get the tap of my dispenser replaced
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Please send picture of the front of the water dispenser to this whatsapp number
08037045688
Bruhm 58 inch smart TV 2 years. I want to change the screen. Fagge LGA Kano state
I want to change the screen of my Bruhm 58 inch smart TV
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REPLACEMENT OF FREEZER HANDLE
My freezer handle is broken and I want to get it fixed. Mode: SFL251X Date: 2019-06-08 Lagos State, Ogudu. Kosofe Local Govt.
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I am dissatisfied over your services, I have layed a complain for the faulty washing machine on 28th of may, 2022, I have done all that is requested I do and till now I have gotten no response. This is so dissatisfying that it takes a lot of process like this just to get your machine fixed
I am dissatisfied over your services, I have layed a complain for the faulty washing machine on 28th of may, 2022, I have done all that is requested I do and till now I have gotten no response. This is so dissatisfying that it takes a lot of process like this just to get your machine fixed
Sorry for the mix up sir.
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So sorry once again sir, you have been responded to.
The remote control for my Scanfrost 50" Tv (SB-50) is missing. Can I get one to purchase?
The remote control for my Scanfrost 50″ Tv (SB-50) is missing. Can I get one to purchase?
It’s available sir
Need support
Was asked to put in my details here. Freezer stopped working.
Model: 2FL251X
Issue: Not cooling
LGA: Eti-osa
State: Lagos
Please contact me through – 08142749045
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FREEZING ISSUE
I’m having issues with the cooling of my new SFL/300ECO freezer . It doesn’t cool at all when it’s turned on.
DATE OF PURCHASE: 1/7/2022
LGA: NNEWI-NORTH
STATE: ANAMBRA STATE
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Repair
My scanfrost oven door refuses to open plz wat should do
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Hello Scanfrost washing machine SFWMTLXK10 is not spinning properly. The laundry is still dripping with water after spin cycle has completed
Washing machine not spinning properly
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Faulty
My company scanfrost freezers are faulty. Where can we fix it in Benin City
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Ck 5400 burner caps and grater has rusted
Ck 5400 burner caps and grater has rusted how can I replace it, where to buy it from. I stay in Sagamu Ogun state
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Inclusive of pictures sir
Model: SFL311 Date of purchase: 10-Apr-2018 Issue: Rotating fan banging or striking hard against body or plate. Eti-OSA Lagos
Rotating banging noise from freezer
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My laundry machine does not work when it is on
Fine
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Good
You have already been responded to sir
Model mode se san tt d6. May 2022. Cant Operate when it is on. Obafemi Owode local government area, Ogun state
Very good
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My TV Model LED503101AE311361 screen is broken. Please who can I contact for a fix
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chiller not in good condition
i bought a displaychiller from one of your distributors in alaba but it is not chilling at all find below details model:WN 806140030, SFL511L,date of purchase:4-10-2022 issue/complaint:not chilling both on generator and NEPA LGA:alimosho state:Lagos state
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Pls include picture of invoice so we can do the needful mam
My 55inches tv screen is broken pls can it be replaced
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DEEP FREEZER NOT COLLING
I bought a double door deep freezer from shoprite about two years ago ,it worked for sometime and now it has stopped cooling
How can I be helped as I need to have it working. Thanks.My location is at Badore,Ajah.Lagos.07016432117.
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Okonkwo Chioma. nzelawrence@gmail.com SFL100 DEEP FREEZER NNEWI NORTH, ANAMBRA STATE. Date of Purchase - 1/7/22 2 Albertina Nigeria Limited, no- 5 Owerri Road Nnnewi. The deep freezer worked for some days optmally and stopped working. It would only get very little ice despite houirs or days of working on a steady and stable power supply. Had taken it to the Albertina shop where I bought. After sometime, they said that the compressor is bad that they will contact the company for replacement. After weeks with them with follow-up, they asked me to come that the freezer is ok now. Took it home, it is still the same thing. Returned it to their shop this morning. Please, its my first time of buying your product after conviction from your customer. Please, enquire further and attend to me please. Thks.
Okonkwo Chioma.
nzelawrence@gmail.com
SFL100 DEEP FREEZER
NNEWI NORTH, ANAMBRA STATE.
Date of Purchase – 1/7/22 2 Albertina Nigeria Limited, no- 5 Owerri Road Nnnewi.
The deep freezer worked for some days optmally and stopped working. It would only get very little ice despite houirs or days of working on a steady and stable power supply.
Had taken it to the Albertina shop where I bought. After sometime, they said that the compressor is bad that they will contact the company for replacement.
After weeks with them with follow-up, they asked me to come that the freezer is ok now.
Took it home, it is still the same thing. Returned it to their shop this morning.
Please, its my first time of buying your product after conviction from your customer.
Please, enquire further and attend to me please.
Thks.
Issue forwarded to Technical unit.
You will be contacted shortly.
Good morning sir , I bought scanfrost TV from maga plaza in Victoria Island suddenly it stopped working. It has audio but no pictures. Scanfrost logo will try to show on the screen and suddenly off. I need a quick fix. I am living at Onwufuju Street off Okeho Street by st Mary busstop Ire akari Estate Isolo Lagos My name is Femi Adewumi 07068017223 55" UTTRA HD LED TV bought on the 28th of August,2019 with serial no. 5296849 398285 and another No. D55JP2708AF812536
Faulty smart Tv
You have been responded to sir.
Model: SFSANTTA6 I do not know the date of purchase because i got it from sum1 traveling out of the country 6months ago The washing part of the machine isn’t rolling anymore Alimosho local government Lagos state
My machine stopped working
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My washing machine is not rolling
My washing machine stopped working (the washing part actually)i need it fixed pls…. Model SFSANTTA6
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You will be responded to shortly mam. Pls be patient
My 55inches tv screen is broken pls can it be replaced
You have been responded to mam
MICROWAVE AND GRILL IS FAULTY
Model – 230V
Date of purchase – 2019
Issue with appliance – It comes on but does heat up
Local Govt – Eti-osa
State – Lagos
You will be responded to shortly mam. Pls be patient
Freezer not cooling or frosting
I bought the freezer in 2018,i found out that it was licking and not cooling or even frost which I complained and they came to fix it,and after some time it will pickup some time it not cool or frost, but have not been around because of my health issues.pls i really need help for it.thanks.
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MY FREEZER IS DEFROSTING
I have been using my freezer for 11 months now and once there is light it will frost well but once the light goes off it will start defrosting but I have been managing it like that not until 2 days ago when I noticed that the freezer is no longer working well , it’s just defrosting and not freezing at all… please I need urgent attention to this as my meats and other items in the freezer will get spoilt if it’s not solved.. I’m based In Ago palace lagos
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Television is on key pad lock
My scan Frost 32 inches television has been showing keypad lock whenever you try to change/ the button.. if there is any possible solution please let me know.. thanks
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Broken Tv screen
Broken screen of my tv 55” led tv
Pls answer the questions mam 🙏
Name - Marshal, Email - marshaludofia9@gmail.com, Model - Scanfrost freezer SFL 250, purchase 04/07/2022, Issues is that the freezer work and seizes for 5 to 10 minutes and restarts again, LGA Badagry, Lagos State.
Nice experience
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Pls check the current getting into the freezer sir
Are you getting full current into the appliance sir? Pls confirm.
The issue has been forwarded to technical support sir
Model? Scanfrost LED Tv-SFLED32ELLED322804163410
Date of purchase? 2019
issue with the appliance? It drew different lines on the screen and later went white blank. Not showing at all.
Local Govt? Ifo LGA
State? Ogun state
Issue has forwarded to Technical support, you will be contacted shortly sir
Fixing my 32" Scanfrost LED Tv
Model? Scanfrost LED Tv-SFLED32EL
Date of purchase?2019
issue with the appliance? It started with lines on the screen and later went white blank. It is not displaying.
Local Govt? Ifo LGA
State? Ogun
We have responded to this
This is screen problem, and the screen is not available Currently sir.
This a reminder of my complaint on 5/01/2023, yet to receive attention. Thanks
Marshal.
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Gas Cooker Servicing and knob replacement /repair, My Gas cooker knob was never fitted since I bought it, I tried to reach out to scanfrost team when it was still on warranty but no one visited as promised but now one of the controlling knob use to ignite the gas cooker has broken while one is loose, also the gas cooker is not supplying enough fire as expected and I recommend General Servicing. Year of purchase :2018. State :Lagos. Local government :Yaba
Model:I don’t know the model it’s a big 5burner gas cooker
Date of purchase :year 2018
Issue with the appliance:the knob has been weak since I bought it, I complained but the scanfrost agent didn’t visit as promised till the warranty elapsed,one of the knob used for ignition is now broken while one is loosed, also the burners are not bringing out enough fire as expected so I recommend General Servicing
Local government :yaba
State:lagos(Onike)
Pls check the back and snap the picture mam.
television screen not visible when switch on
my scanfrost television is not showing outside but showing light when switched on
Kindly share the serial tag sir/ma’am
television screen not visible when switch on.local govt:agege,:state;lagos
tv not showing but switched on
Kindly share the serial tag sir/ma’am
Model 110 Litres SFL111 Date Of Purchase December 6 2018 Not cooling any more L.G Ifako ijaiye State Lagos State
Freezer is faulty
The has been forwarded to technical support. You will be contacted shortly sir.
Name: Debo Olujinmi
I bought a scanfrost washing machine from your company with model nos: SFWMTLXK10, on the13th of Dec 2022, just over a month ago, which to my surprise, the machine stopped draining water. I purchased this machine cos the first one i got from your coy a few years ago stopped working and since haven’t been repaired till date. This new one was supposed to be a replacement and now even less than a month of use it has stopped working.
Please i will want these machines repaired as soon as possible thanks
This issue has been escalated, you will be contacted shortly sir.
Scanfrost washing machine SFWMFL7001 Door Lock Broken
Model: Scanfrost washing machine SFWMFL7001.
Issue with the appliance: The door lock (hook) got broken, and as a result of this the machine is not working, Please I need urgent intervention. (08176551437)
Opebi Rd, ikeja, Lagos.
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Great day, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688 with pictures sir.
The mist rechargeable fan I bought is making sharp noise… please assist to stop it
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issue with the appliance?
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Hello, my name is Jennifer Andy-Philip. I’m contacting with respect to our company Tv. We can’t see visuals anymore but can hear the audio whenever the Tv is on. The model is SFLED32EL
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Kindly note that with the ongoing “Naira crises” our services may be delayed or temporary unavailable, kindly reach us via chat. We shall respond to you as soon as we can, thanks.
Model = SFRCFN18 Date of purchase 2022 issue with the appliance = durability of battery life and the turner(not rotating Local Govt = OJO Local Govt. State = Lagos State
the product is very good
Great day, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688 with pictures sir.
Model = SFRCFN18 Date of purchase 2022 issue with the appliance = durability of battery life and the turner(not rotating Local Govt = OJO Local Govt. State = Lagos State
Very great product and admired by friends and family
This has been responded to sir.
Battery Power
I bought the Scanfrost Rechargeable Mist Fan about a year ago. Barely 6 months after, I began noticing the battery doesn’t retain power more than 5 mins running on the battery.
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issue with the appliance?
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Good evening , my name is Joy from Lagos pls I bought a 5- SPEED rechargeable fan at spar surulere Lagos and it is not charging. Model no SFRCFN18. Kindly assist to resolve the issue.
This has been responded to mam.
My TV isn’t showing pictures but the switch is on
My scanfrost TV isn’t showing pictures anymore but the switch is on
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issue with the appliance?
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Replacement jar for blender
Good
It’s not immediately available mam
Model no:SFKAB403,delta state,asaba
I need a replacement jar for my blender
Not available mam
CK-5312NG 30th July, 2021 Major burner has stopped working. Ikeja Lagos.
CK-5312NG
30th July, 2021
Major burner has stopped working.
Ikeja Lagos.
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CK-5312NG 30th July, 2021 Major burner has stopped working. Ikeja Lagos.
Biggest Burner on my Gas Cooker isn’t working
Already responded to sir
Address of your service center in Asaba, Oshimili South LGA, Delta State
My SFKAB410 is faulty, it was purchased on 15th February, 2021. Please I would need the address of your service center in Oshimili South local government area, Asaba, Delta State.Thank you.
Pls confirm you have been contacted by our Onithsha office mam?
Burnt Washing Machine Socket / Plug
Model : SFSANTTB8
Date of Purchase: 2021 March
Issue: The washing machine’s socket abi plug blew up so I tried to fix the issue but changing the socket/plug but after installing a new plug, the washing machine won’t come on at all, no sign of electric flow, please I need professional assistance.
Local Govt: Enugu South
State: Enugu
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My Refrigerator and freezer stopped chilling
Model? Model code – RT SFR 300 Refrigerator freezer
Date of purchase? 11th December 2022
Issue with the appliance? Stopped chilling and freezing
Local Govt? Katampe Extension
State? Abuja
THIS ISSUE IS WITH THE TECHNICAL DEPT, YOU WILL BE CONTACTED SHORTHLY MAM.
THIS HAS BEEN RESPONDED TO MAM
This has been responded to mam earlier
Refrigerator and is not chilling
My Refrigerator and its freezer is no longer cooling.
Model? Model code – RT SFR 300 Refrigerator freezer
Date of purchase? 11th December 2022
Issue with the appliance? Stopped chilling and freezing
Local Govt? Katampe Extension
State? Abuja
You are repeating these issues mam
Good morning my tv screen got broken model : SFLED43SB my address Ayobo area the year I got the tv 14 03 2022 MFG 29 09 2021
Screen issues
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Response on this issue will after the Good Friday and Monday Public holidays sir.
I bought your product when the TV 65" SFLED65BE JUST came out and not long the TV has issues,it was fixed then but not too long it has the same fault that when you on it it won't load and I have been calling the Ikeja outlet,all they keep telling me is that the panel is not available is taken too long,my family and I can't watch the TV all because when you on it,it won't load. Please kindly help to fix it
Good evening sir/ma am Temitope am not happy with the way my TV issue is been handle
Revert soon mam
This is main board issue, still waiting to hear from Factory on the sourcing and replacement of parts mam.
An engineer has been Despatch to you.
My name is Mr Nathaniel Chukwuemeka. But the appliance is a wedding gift to my wife Mrs Faith Chieta Ekwe,now Nathaniel. I want replacement of the SPIN NUB CONTROL
The SPIN NUB CONTROL ring wobbled hence not spinning again. It needs replacement. The appliance is a wedding gift in 2019.
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issue with the appliance?
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https://scanfrost.bezaiservices.com/contact-us/
Please attend to the repairs I paid for
My scanfrost washing machine is faulty and I need your technician to help me with the repairs. I have earlier called chukwuemeka on the number I found on this website 07038153888. He said it’s the spin wheel that is spoilt and I am to pay#7300 and assessment fee of #2500. Payment of which I have made online since Saturday. Please I await the arrival of your technician this morning please help me follow up as Emeka has stopped picking his calls. Thank you
You should have contacted us directly. What about if he is no longer a staff?
The issue has been escalated mam.
My scanfrost washing machine spoilt. The motherboard spoilt due to low voltage extension which it was plugged in
The mother board bof my scanfrost 6kg washing machine spoilt. Due to it was plugged in a low voltage extension
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issue with the appliance?
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State?
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6kg automatic washine not working, how can I get a new motherboard to replace the old one
my 6kg automatic washing machine is no longer working pls I want a new motherboard
location:Enugu
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issue with the appliance?
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My washing machine lid, The hinge broke
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issue with the appliance?
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My washing lid, the hinge broke and need me repair
My washing lid, the hinge broke and need me repair
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Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Model – SFWMTTA
Date of purchase – 31/12/2017
Issue with appliance – Inability to drain water after washing (water drains too slow)
Local Govt – Ido
State – Oyo
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SF20M model Microwave I bought in 2018 got spoilt due to a power surge. I reside at Ago palace way, Lagos
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Support request
Scanfrost 1hp AC, 2018, not cooling probably needs servicing, Eti-Osa, Lagos
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AC is not cooling
My AC has stopped cooling and water sometimes drip from the inner unit
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Model?
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issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
Model? SCANFROST WASHING MACHINE SFWMTTA6
Date of purchase? 6-JUNE -2022
ISSUE.- SPIN SIDE NOT WORKING is ONLY THE WASHING SIDE WORKING
Local Government ,Adodo Ota
Ogun State( Close to Ayobo ,Lagos)
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The issue has been passed on to Technical department sir
Kindly expect a call soonest.
Spin side not working
odel? SCANFROST WASHING MACHINE SFWMTTA6
Date of purchase? 6-JUNE -2022
ISSUE.- SPIN SIDE NOT WORKING is ONLY THE WASHING SIDE WORKING
Local Government ,AYETORO Adodo Ota
Ogun State( Close to Ayobo ,Lagos)
08084193496
THIS HAS BEEN RESPONDED TO SIR
Technician will be align to visit and resolve the issue
AC support needed
Model- 1HP low voltage split AC SFAC809MM
Date of purchase- 30/07/2020
issue with the appliance- AC is not cooling & water sometimes leaks from the inside unit
Local Govt- Bariga
State- Lagos
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Faulty microwave
My microwave was working perfectly until i came into the kitchen noticed the light in the Owen was off and the oven so hot as well and persive of smoke.
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https://scanfrost.bezaiservices.com/contact-us/
The issue has been forwarded to technical mam
LED TV not displaying
LED TV model 43AS not displaying, showing stripes although
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Replace broken glass jar of blender
I have a blender, SKAB 404, the glass jar is broken and I would like to replace it. How much does it cost and how can I get it? I stay at Egbeda, Alimosho LG Lagos. Purchased in 2021.
The issue has been passed on to Technical department sir
The inner light is not working nd the fridge it’s not picking up
The inner light of my fridge is not working secondly at time it’s will work nd other round it’s may not working now if there is light the fridge will pick nd cut down again after the cut down it’s not going to work again that day nd it’s not suppose to be like that
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My 8kg Washing Machine is Faulty
My Scanfrost 8kg washing machine develop a fault this morning, the washing part is not rolling and not washing, but the spinning part is working.
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Please my washing machine is not working perfectly, the washing part of it is not working at all while the spinning part is working.
You have been responded to sir
Washing machine faulty
My washing machine develops faulty, the washing part is not working but the other part (Spinning) is working perfectly.
I bought it late 2020
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Hello. My scanfrost tv model sfled43sb screen breaks, I want to fix. Kindly assist Me please
My scanfrost tv model sfled43sb screen break
You have been responded to sir
Broken TV Screen
My scanfrost tv model sfled43sb screen breaks
We also have given you prices which you have not responded to sir
Screen went blank with sound and later no sound.
Screen trip showed red light insted of green, then green came up with sound no picture. then no sound no picture but the green light is showing.
Before it has been very fine
Model: SFLED32AS
DATE OF PURCHASE: 19TH MARCH 2020 FROM JUMIA
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My blender made a pop sound while blending and stopped working. Its not coming on till now. How do I bring it for repair
Scanfrost blender is good but mine just stopped working and I need a good repair.
Model: SFKAB409
Date of purchase: was a gift set by a friend not sure of the date
Ticket received
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Hello, my name is Adedeji, please he can i update my scanfrost smart tv OS, cause it’s not downloading apps like Netflix and the rest
Hello, my name is Adedeji, please he can i update my scanfrost smart tv OS, cause it’s not downloading apps like Netflix and the rest
There is no update for the tv, all we need to do is to change the board to new version
Downloading problems
my scanfrost tv 55″ SFLED55Jp UlTRA HD LED TV is not downloading or browsing keeps bringing error downloading please try later not downloading Netflix or YouTube and all got it July 2020 location lekki County eti-osa Lagos 0813 699 5668
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Smart tv not browsing
Model SFLED55JP
Date of purchase 09 -07-2020Apps the tv is not browsing and am unable to update the System OS
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There is no update for the tv, all we need to do is to change the board to new version
Olamide, pixysexy4luv@gmail.com my scanfrost Airfryer stop working with model SFAF3200 Olamide
my my scanfrost Airfryer stop working with model SFAF3200
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Scanfroast front loader washing machine stop working
finding it difficult to get my message across
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My TV not coming on
my TV is not coming on
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model GH68-55E387-121EK
year of purchase 2019
line or cracked screen not showing
phone number 07068017223
Which Appliance, brand and model are reporting sir?
This is broken screen sir
Somehow, something hit the screen, but I don’t know how
It can be fix, but kindly provide the model number of the TV.
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You can also take a picture around the bar code making sure your picture or video is legible sending it to this whatsapp number 08037045688
Lagos State
Oshodi/Isolo LGA
PLS BE DETAILED IN YOUR REPORTING OF THE ISSUE SO YOU CAN BE PROPERLY ATTENDED TO SIR
You have been responded to sir.
Model No. SFLED55JP
Year of Purchase: 2019
fault: Lines on the screen not going on
LGA: Oshodi/Isolo
State: Lagos State
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You aren’t responding. We need to close this ticket sir
My Scanfrost rechargeable must fan keeps making a whistling sound when I turn it on what can I do to stop it
My Scanfrost mist rechargeable fan keeps making a whistling sound when I plug it in
This had been responded to mam.
Whistling sound from my rechargeable mist fan
My scanfrost mist rechargeable fan keeps making a whistling sound when I turn it on
Model: SFRCFN16
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I have a 32 " Scan frost LED TV bought in 2016. The screen is broken. I need a repair. I stay in Ibadan South East local government, Oyo State.
I had raised this issue sometime ago with no response. Well, I enjoyed the TV till the screen was broken in 2020
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Currently, there’s no screen for now sir.
Few months old washing machine now working.
I got a new Midea Washing machine and after few months, it started with E21 error and now its not washing at all. Whenever i put it on, it just make the sound like its washing but nothing is done.
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https://midea.bezaiservices.com/?p=41
Pls follow this
👉When you scroll down sir,
*The answers to the questions above👆* should be in “Tell us about your Review ”
*Name* – Your name
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“Submit your Review”
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Severely cracked (for dry) plastic glass jar.
•Model: SF6400K – CB Blender
•Date of Purchase: Few years ago
•Issue with the appliance: Severely Cracked plastic glass jar while in use (for dry).
•Local Government: Alimosho LGA
•State: Lagos State
The motor/device seems to be very durable, but in overall where the design & performance have to come in, results tend to be less than expected.
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Repair of Faulty Washing machine.
model: Scanfrost 6.8kg twin tub washing machine SFSANTTD6- white.
Date of purchase : 30th March 2022.
issue with appliance : it washes but doesn’t spin.
local govt : Obowo LGA
state : Imo state
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Faulty washing machine
my scanfrost washing machine doesn’t always work again, it doesn’t spin and it doesn’t take the soap from its compartment anymore. sometime we leave it there and come back to see that the cloth didn’t wash.
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Repair a damaged scan frost
Bought a scan frost last year,it has a screen damage by dropping on the floor .need to know maybe it can be repair by your company …SFLE397Z0H2S0L11…2021-05-25
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Fridge stopped working after 8 years of usage
FRIDGE STOPPED WORKING -NO POWER IN AT ALL
I bought my fridge sometime in 2013/2014 and has been working well until early last year it suddenly stopped working although before it stopped wasn’t cooling like it used to. I relocated to a place where there was no power and did not use it till now when we have power supply so I want to start using it again hence thought to look for a scanfrost expert to fix it . mind you I have never repaired it since it has been up and doing all this while.
location is Badore ,Etiosa ,Lagos
You have been responded to mam.
Fridge stopped working need it fixed
my scanfrost refrigerator bought in 10 mar 2014 model no SFR170 at cash and carry Ajah Etiosa Lagos now doesn’t come on at all since last year Jan but I put aside because I relocated to an area with no power supply. I am now ready to use it hence want it fixed. note that all the while I have not done any repairs since 2014.
I am Mrs Inenemo located at Badore Ajah
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Chest freezer with model number SFL250ECO not working fine.
Bought a scanfrost chest freezer 9th of October 2023, model is SFL250ECO at pipeline office egbeda put it on when I got home the noise is too much.
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This issue has been escalated mam.
Pls confirm issue resolved
I have submitted the email and phone number to the number you gave me but no replies till date. Is it until it runs out of warranty that you will reply???
pls respond to my request. my spinner in the washing machine is not working its going to a year now.
The engineer had fixed a date with you sir.
Confirm resolved?
Too much noise and freeze comes out when cooling, the magnetic force is not working, you can open it anytime you like which is not suppose to be so, other products I have if you open when the fridge is working and close wants to open immediately it won’t open until you wait for some time but this one opens At anytime and I see water all round the seal.
I bot this scanfrost chest freezer @ egbeda office 9th of October 2023 model is SFL250ECO
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My scanfrost 40 inches ledtv screen got blank
My scanfrost 40 inches ledtv screen got blank
Kindly providethe model number mam,
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
MY 55inch scanfrost TV got broken today and I would love to know the amount to fix even but in in ado ekiti
my scanfrost 55inch TV got broken this morning and would love to know where can I get it fixed
Kindly providethe model number sir,
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
https://scanfrost.bezaiservices.com/contact-us/
My twin tub washing machine SFSATT6M, I’ve been using it for the past 4year, but two weeks ago it’s not draining water and the spin is not working as well.
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Kindly providethe model number sir,
Model?
Date of purchase?
issue with the appliance?
Local Govt?
State?
My twin tub washing machine SFSATT6M, I’ve been using it for the past 4year, but two weeks ago it’s not draining water and the spin is not working as well.
My twin tub washing machine SFSATT6M, I’ve been using it for the past 4year, but two weeks ago it’s not draining water and the spin is not working as well.
Great day sir, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Side by Side refrigerator not freezing
Model: SFSBS520M
Date of purchase: 29/09/2022
Issue: side by Side refrigerator not freezing
local govt: Akure North
State: Ondo State
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HOW CAN I GET A NEW SMART SCANFROST REMOTE CONTROL
MY SCANFROST SMART TV HAS BEEN WORKING PERFECTLY UNTIL MY SON PISSED ON THE REMOTE CONTROL LEAVING US CURRENTLY WITHOUT TV
Kindly provide the model number sir,
Model?
Date of purchase?
issue with the appliance?
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After sales Complaints
Good day, pls I got my scanfront freezer 17 Dec, 2023 so it’s bearly a month. It’s stop freezing after putting it on all night nothing will get blocked. it will just be cold. And the week I bought it, it wasn’t like that. pls do something this is my first time trying your product pls I really need your help 🙏 thanks in advance.
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my name is gaiyat is my washing machine dat have fault d wash timer
it good but I have issues
Kindly provide the model number sir,
Model?
Date of purchase?
issue with the appliance?
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State?
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WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688
Name is Ibrahim Garuba
email is brymzibrymzi@gmail.com
The mist fan comes on but doesn’t rotate and it keep let out a beep sound, after which it starts making a clicking sound.
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Mist fan model SFRCFN16 not working
I got the Mist fan SFRCFN16 when i turn it on it keeps letting out a beeping sound after which it stops and then start making a clicking sound, the fan doesn’t rotate but when you turn the mist knob the mist part work. when you connect the power cord it still make same beeping sound and repeats
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Model? Scanfrost Cooker
Date of purchase? n/a
issue with the appliance? The door Hinges is bad
Local Govt? Eti Osa, VI
State? Lagos
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Repair Gas cooker stove
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Beeping and ticking mist fan
Date of purchase: Jan 2024
Issue: My mist fan keeps letting out a long beeping sound. when the sound stops, the fan starts a ticking sound. Also, fan does not come on anymore.
Local Govt: Etiosa
State: Lagos
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My scan frost tv is not power on
This should be make more easier for accessibility.
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My remote just stopped working. Sfled55jp. How do i get a replacement
my remote just stopped working. sfled55jp
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Please I need help with my refrigerator
Scanfrost cooling system is No1. And it last and no technically issues
Pls answer the questions for quick response sir
PLEASE HELP!!!
My refrigerator is faulty and I need it fixed please get in contact with me sooner 07049597272
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Model: SFWMTTB
Date of Purchase: 2023
Issue: The spin section is no more spinning.
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My Scanfrost Washing Machine is Faulty.
Model – Scanfrost 6.8kg twin tub washing machine SFSANTTD6 – white
Date of purchase- 30th March 2023
issue with the appliance – it stopped washing but it spins/rinses.
Local Govt – Obowo
State – Imo state
This has been forwarded to the aftersales unit
Dryer not working as a result of bad control panel, I need another panel
Scan frost dryer SFD 6000 control panel has is bad
This has been forwarded to the technical unit sir
My sfled55jp television remote is faulty
Pls provide your address details to this whatsapp number 0803-704-5688
Washing machine repair
Pls I’ll like to get an engineer to help me work on my scanfrost washing machine with the product name( SFWMTTD 8KG Twin tub) because it has not been spinning and also leaking water
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Washing machine repair
will like to repair my washing machine ( SFWMTTD 8KG) twin tub @ipaja
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I need a Scanfrost smart TV remote control that is for 43-inch TV. I bought the TV last year in October, 2023. The remote fell and it has not worked since then.
Where can I purchase a new remote control?
Thank you.
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WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688