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404 Comments

  1. Olu-Lawanson Afolake says:

    Scanfrost cools down every of my system

    1. admin says:

      Now you are talking about service and home and office appliances that give peace of mind

  2. Temidara Elizabeth says:

    I honestly have had the worst experience ever with this company!
    Your customer service is appalling! Bought an AC in December 2019 and it suddenly stopped cooling 2months after.
    I have contacted your office countless times and all I keep hearing is that a representative will call me and till date nobody has called.
    I honestly expected more for this company.

    1. scanfrost Support says:

      Great day Mrs Temidara,

      You didn’t buy directly from us. :”Scanfrost Bezai Services”
      However, scanfrost has the best after sales customer experience.
      It must be from the dealer you procured from mam!
      We are so sorry about your experience.

      Where exactly did you buy it from?
      What is the spec of what you procured?
      What is your location?
      Do you have documentation of procurement?

      Let us see how best to mitigate this pain. so sorry mam!

    2. scanfrost Support says:

      We have checked our records, you did not buy directly through Bezai Services -Scanfrost mam!!

    3. scanfrost Support says:

      You have not respondedtill date so we could try to help resolve the issue you had on the Air Conditioner mam?

  3. Suresh says:

    Washing machine service

    My washing machine had problem, its second time .
    Power not On,last time they changed front kit.
    Need service on it.
    Scanforst SFWMTLZK

    Thanks!!!

    1. scanfrost Support says:

      Great day Mr. Suresh,
      You did not procure this machine from us, but our repiar and Maintenance unit will take up this ticket immediately after the lockdown.
      Pls confirm date of puchase and state whether still under warranty sir?

    2. scanfrost Support says:

      Great Day Shri Suresh, pls answer th e questions and confirm your details so we can get an engineer to check up your washing machine for you.
      Phone number?

    3. admin says:

      Great day Mr Suresh Kumar

      Your details have been forwarded to the technical/maintenance department.

      You will be contacted shortly.

      Pls, respond to this notification once you have been contacted as we monitor until your issue is resolved.

      Regards and God’s Blessings
      Support

      1. scanfrost Support says:

        Great day Mr. Suresh,
        Based on the fact that the cost of the front panel has been forwarded to you for your final decision between repair and replace. We will be closing this ticket sir.
        Appreciating being of service to you!!

  4. Okunlola oluwagbenga says:

    Repair

    I need the address of your company in ibadan for repair my freezer have a problem and I want to repair it, I stay at apata ibadan

    1. scanfrost Support says:

      Great Day Mr Okunlola,

      Pls confirm that the item is still under warranty as to date of purchase documents or send your contact details for our ibadan rep to get in touch with you sir!

  5. Iyoha Daniel says:

    Hello Good day, my scanfrost Ac with a 5yr warranty, which I bought just November 2019 does not come on, the led display light comes on and after about 5mins when its about to pick up, it d vent just closes and restarts again, it does this repeatedly all day without coming on. I called your rep in Benin city, and he is no where to be found, please am loosing patience. I am Daniel, I stay in Benin City.

    Hello Good day, my scanfrost Ac with a 5yr warranty, which I bought just November 2019 does not come on, the led display light comes on and after about 5mins when its about to pick up, it d vent just closes and restarts again, it does this repeatedly all day without coming on. I called your rep in Benin city, and he is no where to be found, please am loosing patience. I am Daniel, I stay in Benin City.

    1. scanfrost Support says:

      Pls send a copy of the purchase receipt to the whatsapp number and your address details so we can followup.
      Appreciate your contacting us!!

    2. scanfrost Support says:

      Waiting for your response on this sir

      1. scanfrost Support says:

        Great day Mr Daniel, for your reported issue, try acquiring an A.V.S. or a stabilizer. This should resolve your complaint. We await your response.

    3. scanfrost Support says:

      Based on your further response sir, the issue has been forwarded to the technical unit and you will be contacted within 48hrs from tomorrow. Today being a public holiday!

  6. Iyoha says:

    I have responded on your WhatsApp number, pls confirm.

    1. scanfrost Support says:

      An engineer will get in touch shortly sir!

  7. Ajibade Abdullateef says:

    FRONT OUTER SURFACE OF MY FREEZER IS HOT

    The front outer surface of my freezer gets hot when the freezer is working. I started using the freezer today and I observe the front outer surface keeps getting hot as the freezer works.Please what do you think is wrong and what can I do. I will not be happy if a freezer that has not served me for complete 24hrs is now being taken out for repair.

    1. scanfrost Support says:

      Great day Mr Abdullahteef, Pls provide
      a) documentary evidence of purchase to the site whatsapp number.
      b) your location and address details for the technical team to be able to contact you sir!

    2. scanfrost Support says:

      Great Mr. Abdulateef, relating to the issue you logged,

      The hotness is normal
      For our M – series model of freezers because of the internal condenser it
      It is not a fault or defect

      1. scanfrost Support says:

        Pls look at this, we will check with you in 24hrs to ensure you are okay with our reply.

  8. Iyoha Daniel says:

    I was told it was d fault of the stabilizer wire by ur engineer… Thanks for your prompt service…

  9. Morenike says:

    Scanfrost TV SFLED32ELnot showing picture.

    Scanfrost TV SFLED32EL not showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support

    1. scanfrost Support says:

      Issue has been logged. You are confirming that it’s not anymore under warranty?

      1. scanfrost Support says:

        Great day Morenike, Based on our last correspondence with you, kindly confirm the TV has been made available to our Tech team so we can close this ticket?

  10. Ozzy says:

    DEFECTIVE CHEST FREEZER

    My chest freeze that I have had for about three-four years now, has never served me, unluckily I didn’t follow up on it while it was still under Warranty. It does not retain frost, we can have light for 48hrs and it will take a very long time to accumulate frost, and the whole frost disappears once the light is off again. We have actually parked it up since but we are hoping that we might be able to fix the problem.

    1. admin says:

      Info passed on to the technical unit sir, will revert back on monday!!

    2. admin says:

      Pls send address details to the whatsapp number for further engagement!

  11. Good evening,am Mrs Hassan by name,am having a problem with my washing machine which I bought in 2018 . I stay in Ikeja Lagos State. thanks

    Washing machine

    1. admin says:

      Great day mam! Pls give a detail description of the issue so the technical department can respond.

    2. admin says:

      Model?
      Kind of problem etc

  12. If I pour water inside it ,it will not roll but is just giving a sound

    When ever I pour water and clothes inside d washing machine,it won’t wash talkless of rolling

    1. admin says:

      What is the model of machine ma?

    2. admin says:

      Pls expect a response by monday mam. Now is saturday 1740hrs

  13. SFWM TTA is the model

    The model is SFWM TTA

    1. admin says:

      This is already out of warranty
      Customer will pay assessment fee of N2500 for technician to visit

  14. Oluwole says:

    My Scanfrost chest freezer with model number SFL-311 is not cooling. The seems working though but the freezer is not cooling at all. Please we need your assistance asap. Thanks in anticipation of prompt response.

    My experience with scanfrost chest freezer is awesome. It cools and freezes so fast. It’s very efficient but now I need the company to look into why it’s not freezing nor cooling now. I appreciate if it can be fixed.

    1. scanfrost Support says:

      Issue has been forwarded to the technical depatment, you will be contacted shorthly sir!!

    2. scanfrost Support says:

      Great day sir, we will revert back to you by monday on the way forward sir!!

    3. scanfrost Support says:

      Appreciating your procuring a new scanfrost SFL411X – INOX sir

  15. Fred Peter says:

    Good day,am Fred Peter by name,am having a problem (Not spinning dry) with my washing machine which I bought in 2018 . I stay in Omua-Aran Kwara State. thanks

    1. scanfrost Support says:

      Great Day sir, Pls give the model spec of your Washing Machine

    2. scanfrost Support says:

      Pls send your contact phone number and address details to this whatsapp number -08037045688

    3. scanfrost Support says:

      The issue has been forwarded to the technical unit sir, The technical unit will contact you soonest!!

  16. Ozzy says:

    A technician has now visited to carry out an inspection on the freezer, he requested that I buy something he called a burner and then refill the gas. I will proceed as he has directed and hope this works. Will revert with my verdict when this is sorted.

  17. About my washing machine

    My name is Mr Hassan from Air Force Base Ikeja,My washing machine develop a fault, if I pour water,soap and clothes inside it ,it won’t roll , instead of that it will just be giving a sound as if it want to roll, please how can u help me out.08066983328

    1. scanfrost Support says:

      Your issue has been forwarded to the technical unit. You will be contacted soon sir!!

    2. scanfrost Support says:

      We will close this issue sir!!!

  18. My address is Block Y4,Flat 15 Air Force Base Ikeja.

    1. scanfrost Support says:

      Someone Has already contacted you sir!! Feel free to update your responses herre till your issue is resolved sir.

  19. Demilade says:

    Fridge developed sudden faults

    My fridge with a top freezer suddenly started making noise whenever it’s on and the fridge compartment doesn’t get so cold anymore

    1. scanfrost Support says:

      Great Day Mr. Patrick,
      Pls give the model of the fridge sir!!

    2. scanfrost Support says:

      Based on the information you have provided, an Engineer will contact you shorthly sir!!

  20. Charles Jatto says:

    My scanfrost water dispenser isn’t working.

    My water dispenser I bought in December of 2019 isn’t cooling. It is an SFWD 1402. What do I do?

    1. scanfrost Support says:

      Great day Mr. Charles, Your issue has been forwarded to the technical unit. You will be contacted shorlty.

      1. scanfrost Support says:

        Please remember to bring along the invoice/receipt of purchase!!

    2. scanfrost Support says:

      The receipt gets you warranty attention if the equiptment is still under warranty sir!
      Otherwise you will have to pay for the repairs sir!!

    3. scanfrost Support says:

      This is because you are stating that you can’t find the receipt sir!

  21. Azabeye Emmanuel Ashibekong says:

    Pls kindly help, I bought a 8KG twin tub semi-Automatic washing machine-SFSANTTD6. on 2019-06-02 12:44:31 with a 2 years warranty on it, now for the past four months I have been having Issues with the machine. When it working it just keeps stopping at every 1,2,or 3 minutes, ones just have to stand there to be touching the nop for it restart pls something need it to be fix urgently, I can't start machine and to do other things I have to stand there and be monitoring it and touching the nop it doesn't make sense at all please, thank you.

    Please kindly help, I purchased a

    1. scanfrost Support says:

      Your issue has been passed to the technical unit!
      You will be contacted shortly sir!

  22. DUDUYEMI says:

    Good day

    I bought Scanfronst chest freezer SFL251 litres from Royal Priesthood Electronic Limited, Ikotun Ijegun Road on the 24th of July, 2020.

    The distributor I bought it from set the temperature knob to high and it has been like that since I bought it but it takes time to freeze. After taking a long time to freeze, it defreezes fast. 

    I tried registering my product on the website of your company to activate the warranty but wasn’t able to do so. The site is poor. 

    I want something done about this problem and fast.

    Thank you

    1. scanfrost Support says:

      Great Day Mr. Opeyemi,
      Pls, what’s the model of the freezer?

    2. scanfrost Support says:

      Once it’s a “M” series, it comes with an internal condenser, this explains why it’s hot sir!!
      I hope this clarifies your concern?

  23. Kellybillion Ichide says:

    Scanfrost washing machine

    Please, I need a Scanfrost 7kg twin tub semi automatic washing machine

  24. Iyanda says:

    My scanfrost washing machine of model SFWMTLZK had developed spinning and draining fault.

    1. scanfrost Support says:

      When was it purchased?
      Is it still under warranty?
      What’s your location mam?

  25. Nzekwue Charles Ogechukwu says:

    My scanfrost 32″ LED TV is not displaying. When turned on, its supply power, but display series of white and black line

    1. scanfrost Support says:

      When was it purchased?
      Is it still under warranty?

    2. scanfrost Support says:

      The offline discussion we have had allows, sir we will be closing this ticket.
      However, if your issue is still unresolved, respond to this message for a reopening.

  26. Mrs Moses says:

    Twin tub tub washing machine

    My scanfrost twin Tub washing machine is not draining out water.

    1. scanfrost Support says:

      Pls expect to be contacted soon mam!

  27. Mrs Moses says:

    Twin tub tub washing machine

    Twin tub washing machine of model no sfwmtt10

    1. scanfrost Support says:

      issue passed on to the Technical unit mam!

  28. Akindele Michael Okedoye says:

    Washing machine power and door lock problem.

    Good morning,
    My name is Akindele Michael Okedoye. I live in Effurun, Delta State. The washing machine model is SFWMFL 7001.
    The problem with it are:
    (1) power problem
    (2) door lock.
    If your services does not cover Effurun, Delta State, I will need to buy the front electical panel to fix. Same thing may be applied to the door lock.

    Thank you.

    1. scanfrost Support says:

      issue passed on to the Technical unit sir!

    2. scanfrost Support says:

      Pls expect to be contacted soon sir!

  29. Ayorinde Abolarinde Jide says:

    I need support

    I am Ayorinde, I bought scanfrost sound bar and wire less subwoofer 3 days ago but I have been finding it difficult to pair the subwoofer with the sound bar please I need help to pair the system my phone 08030762820

    1. scanfrost Support says:

      The issue has been reffered sir

    2. scanfrost Support says:

      Someone will contact you shortly.

    3. scanfrost Support says:

      Pls with the response to your whatsapp, we have given you, we will be closing this ticket sir!!

  30. Boumee says:

    FAULTY FREEZER: NOT COOLING

    Not so good

  31. Boumee says:

    FREEZER STOPPED COOLING SINCE A YEAR AGO

    My freezer has not been cooling for a while. I bought from jumia 2 years ago but since the past 1 year, the freezer stopped working. I cntacted support, they refused to send a technician to me. Please rectify. Thanks

    1. scanfrost Support says:

      Pls specify your location mam!

    2. scanfrost Support says:

      The issue has been forwarded to the technical unit mam!

    3. scanfrost Support says:

      As you can clearly see mam, the receipt received. We have escalated your issue.
      Pls confirm an engineer has contacted you mam?

    4. scanfrost Support says:

      Pls confirm an engineer has recontacted you mam?

    5. scanfrost Support says:

      Great morning Madam, pls confirm your issue has been resolved so we can close this ticket?

  32. Bianuru Evelyn says:

    My food processor needs repair

    Food processor
    Model. SFKAFP2001

    1. scanfrost Support says:

      The issue has been responded to mam!

  33. Akindele Michael Okedoye says:

    Washing machine power and door lock problem.

    Good afternoon,
    My name is Akindele Michael Okedoye. I live in Effurun, Delta State.
    On August 24, 2020, I posted about my washing machine model SFWMFL 7001 with problems:
    (1) power problem
    (2) door lock.
    And If your services does not cover Effurun, Delta State, I will need to buy the front electical panel to fix. Same thing may be applied to the door lock.
    Since that time I have not heard anything from your authority.
    Can you please address the problem as enumerated above?
    Thank you. 08035688453

    1. scanfrost Support says:

      So sorry Mr Akindele, the issue has been reflaged and an engineer will contact you shortly sir!

  34. Fred Peter says:

    My name is Fred and have logged my complaint here before. The agent recommended has kept my machine and telling me stories upon stories
    for more than two months. This is very disappointing and I regret buying scanfrost washing machine

    1. scanfrost Support says:

      So sorry doctor, this issue has been escalated before now.
      It’s been further escalated again sir.
      You will surely get a response from us soon sir!!

  35. Shobayo Adedotun Olumide says:

    I’d like to know if my Scanfrost SFLED40AS Tv, broken screen can be replaced and how much it’ll cost.
    Regards

    1. scanfrost Support says:

      Great day Sir,
      Pls what is your location
      Is the equipment still under warranty?

  36. Shobayo Adedotun Olumide says:

    Lagos and it’s no longer under warranty.

    1. scanfrost Support says:

      PLS SEND YOUR WHATSAPP NUMBER TO THIS NUMBER 08037045688

  37. SCANFROST COMMERCIAL BLENDER: SFKACB 2001

    Hi Bezai Services,
    Am ALPHA and I live in GBOKO, BENUE STATE. I need a brand new unit of the SCANFROST COMMERCIAL BLENDER MODEL NO.: SFKACB 2001.
    It has the following features:
    • 2L capacity glass jar
    • 1200 W powerful motor
    • Patented 3 sets blade system with 4-layer cutting blade
    • 6 Speed slide control with pulse function
    • Pre-set programmed for ice crushing & smoothie
    • Auto clean function
    • Dual safety lock
    • With 2 Years PAN Nigeria Warranty
    Also, can you get me the complete 2L JAR (i.e. Jar with the blades) for my old unit of the same blender model SFKACB 2001?
    Thanks in anticipation of your reply.

    1. scanfrost Support says:

      Will revert back sir

    2. scanfrost Support says:

      Pls be patient, sir, we will repond shortly

    3. scanfrost Support says:

      Great day sir, currently we do not have stock SCANFROST COMMERCIAL BLENDER MODEL NO.: SFKACB 2001. We are however expecting. The ports are just getting back to normal.
      So sorry sir!

    4. scanfrost Support says:

      As earlier retirated sir, the blender isn’t available, however the replacement jar you requested for isn’t with blade so the blade from the spoilt jar can be inserted in the jar we are going to make available.

    5. scanfrost Support says:

      Confirm this is okay As we have called you severally sir with your line not going thru.

  38. Joseph Enejo says:

    I bought a Scan frost LED TV model SFLED40CM in February this year, shortly before the lock down. Twas working normally. Stop using it for a while cause of the closure of worship centres. Last month came to use it and saw it had a crack on the screen. Even when we put it back into the carton. I live in Karshi Abuja. 08032888647. Pls I need assistance on this. Thanks.

    1. scanfrost Support says:

      The issue has been passed to technical team sir!

    2. scanfrost Support says:

      warranty does not cover broken screen sir

    3. scanfrost Support says:

      Pls confirm that the solution proffered is okay sir?

  39. Joseph Enejo says:

    Twas cool using my Scan frost TV.

    1. scanfrost Support says:

      Appreciating your approval of the product sir!

  40. Please do you have a branch office in Benin city where I can purchase scanfrost gas cooker ?

    1. scanfrost Support says:

      What specific model of cooker do you have in mind sir?

  41. Omolola Esther says:

    Machine stopped working

    My name is Omolola, I purchased scanfrost SFSANTTD6 last year and it suddenly stopped working.i reside at ilero,Oyo state. Got it on jumia.

    1. scanfrost Support says:

      Your issue has been escalated sis.

    2. scanfrost Support says:

      Pls send your address details to this whatsapp number. 08037045688

  42. My SFLED32EL smart tv showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support

    1. scanfrost Support says:

      Pls mam, where are you located?
      Is it still under warranty?

  43. Chikezie Nwaogwugwu says:

    Sir,
    I purchased a tabletop Scanfrost refrigerator from Mega Plaza, Victoria Island Lagos, in April 2014 and now it is not cooling. I need assistance to fix it so it could be cooling.
    My location: Gberigbe Ikorodu

    1. Appreciate your concerns sir,
      Pls state model

    2. Pls send your whatsapp number to this number -08037045688

  44. Morenike says:

    TV NOT SHOWING PICTURE

    Scanfrost TV SFLED32EL not showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support

    1. scanfrost Support says:

      Pls what’syour location sir?
      When was it purchased?

    2. scanfrost Support says:

      Location?
      Time of purchase?

  45. Andrew Osagie says:

    Scanfrost 55 smart TV SFLED55JP Please I bought this smart TV 55inch on 28 of August 2020. The problem am having with the smart TV is that I can't find Netflix on it and I try to download it is not working please want to know if it doesn't accept the app or how to get the app Thanks.

    Scanfrost 55 smart TV
    SFLED55JP
    Please I bought this smart TV 55inch on 28 of August 2020.
    The problem am having with the smart TV is that I can’t find Netflix on it and I try to download it is not working please want to know if it doesn’t accept the app or how to get the app
    Thanks.

    1. scanfrost Support says:

      The issue has been referred to the technical department sir!

    2. scanfrost Support says:

      Location sir?

  46. Olumuyiwa says:

    My washing machine is giving a horrible sound.

    Good morning, please I got my scanfrost 6.8kg twin tub Semi-Automatic Washing Machine – SFSANTTD6- White on 9th December 2019 but realise the washing side is giving a sound that’s not too good which I believe needs an attention please.

    1. scanfrost Support says:

      Great morning sir,
      what is your location sir?
      copy of receipt?

  47. Olumuyiwa says:

    6.8kg Twin Tub Semi-Automatic Washing machine - SFSANTTD6 giving a horrible sound.

    Please reach me on 07038153888 so I can give my location and other personal details.

    1. scanfrost Support says:

      You are very right sir.
      Send personal details to this whatsapp number 08037045688

  48. Fatokun odunayo says:

    my scanfrost washing machine spinal has stopped work and I bought it february

    I bought a washing matchine at just right February, 2020..model SFSANTTA6….code…128213 SN: 4f7819262. But the spinal had stopped work

    1. scanfrost Support says:

      Your issue is being escalated but respond to earlier questions.

  49. Collins Aghayere says:

    Model number of my washing machine is SFSATTA6.
    BOUGHT APRIL 15TH 2019.

    MY WASHING MACHINE JUST DRAINS WATER ON IT’S OWN WHILE WASHING..

    1. scanfrost Support says:

      Pls respond to the questions so we can proceed sir

  50. collins Aghayere says:

    DRAINING WATER WHY WASHING

    model number of my washing machine is SFSATTA6 bought on the 15th of April 2019.

    the machine while washing drains out water on its own even with the drain switch on off position.

    1. scanfrost Support says:

      Great day Mr Collins,
      Pls what’s your location?
      send your phone details to this number
      08037045688

  51. Habeeb Muritala says:

    Good morning Sir, please I got my scanfrost 6.8kg twin tub Semi-Automatic Washing Machine – SFSANTTD6- White on 11th November 2019 but just realised that the spinning tub is no longer functioning but just making sounds. So I decide to lodge complaint
    for immediate attention.
    Thanks in anticipating for your favorably reply

    1. scanfrost Support says:

      Great day Madam Habeeb,
      Pls what’s your location?
      send your phone details to this number
      08037045688

  52. repair for my 32 inch TV

    I have been using one of your 32inch TV for over two years lately it went blank and I could only hear voices let me know what could done thanks

    1. scanfrost Support says:

      Pls respond to th e questions sir

  53. Tv repair

    Need to know what to go about my 32inch tv that went blank but still talking thanks

    1. scanfrost Support says:

      Great day sir,
      What’s the model?
      Your location?
      Date of purchase?

  54. Ayeni Armstrong says:

    E01 error on my front loader washing machine

    Hello my scanfrost front loader washing machine shows me E01 error when I push the start button. What’s wrong ?

    Date of purchase :15 October 2019

    Model-sfwmfl8000-8

    1. scanfrost Support says:

      Great day sir,
      It has been passed to the technical unit.
      What is your location sir?

  55. Ayeni Armstrong says:

    Greenville estate badore Ajah

    1. scanfrost Support says:

      We will contact you shortly sir.

  56. Lekan Akinade says:

    Led TV crack

    Hello, Please I have a Scanfrost TV SFLED32EL. It developed an internal cracked screen. It was purchased about 3 years ago. How do I fix it and how much will it cost. Thanks

    1. scanfrost Support says:

      Where are you located sir?

  57. Lekan Akinade says:

    Led TV crack

    Lagos Island, Lagos

    1. scanfrost Support says:

      Where are you located sir?

    2. scanfrost Support says:

      Great day Mr Akinade,
      Pls what’s your location?
      send your phone details to this number
      08037045688

  58. My spinner is not working and im still within the warranty period

    Washing machine spinner fault

    1. scanfrost Support says:

      Pls specify the model of washing machine, Date of Purchase and location sir

    2. scanfrost Support says:

      Great say sir,

      Pls Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?

      https://scanfrost.bezaiservices.com/contact-us/

  59. Oyenike alade says:

    Scanfrost washer stopped working

    Goodday, i bought a scanfrost toploader washer ZFWMTLZK in February 2020..it was working well till three weeks ago. It stopped draining and spinning..pls I havent been using for three weeks now…and I’ve been making complaints at ONAJ electronics ikeja where I bought it..no response yet..please help me out

    1. scanfrost Support says:

      The issue has been forward to the technical unit mam. someone will contact you shortly.

      1. scanfrost Support says:

        With your location given, an engineer will contact you shortly scheduling a visit sir/ma.
        Appreciating your patience on this issue.
        it will be resolved shortly.

    2. scanfrost Support says:

      Kindly send your location details to this line-08037045688

  60. Oyenike alade says:

    Spinning problem

    I still havent been attended to..my address is 5 ayo adewunmi close ire ekari est. Agric ikorodu lagos and phone num 08062172972…please reply soon

    1. scanfrost Support says:

      Are you satisfied with the service mam?

  61. Chioma Nwankwo says:

    Please my lender’s extra mill jar got spoilt. Is there any way I can purchase only the mill jar?

    1. scanfrost Support says:

      Pls state the model and send pictures

  62. Rossy B O says:

    My deep freezer 251ltr does not not lock automatically, you open it anytime. Bought it in on the 8/12/20. I

    My deep freezer 251 ltr does automatically lock or jam, pls what I do? Bought it on 8/12/20 st Asaba, Delta state.

    1. scanfrost Support says:

      Pls send contact details to this number 08037045688 so an engineer can be assigned to visit mam!

  63. Stephen says:

    I NEED AN ENGINEER TO FIX IT THANKS

    Please i need to fix my Scanfrost Washing machine…Neat water coming In is leaking and the heater isn’t working.

    Washing machine with dryer

    Model: SFWD 7350

    1. scanfrost Support says:

      Kindly state the date of purchase.

    2. scanfrost Support says:

      Pls send your location details to this whatsapp number 08937035687

    3. scanfrost Support says:

      please note that the warranty has expired and customer will pay N2500 assessment fee

    4. scanfrost Support says:

      Pls send location details to this number whatsapp 08037045688

  64. Chioma says:

    Pls can I get the extra mill jar of blender 409 model

    1. scanfrost Support says:

      Will revert back on this mam!!

    2. scanfrost Support says:

      It’s available mam!!

    3. scanfrost Support says:

      Without the blade Mam!

  65. Gloria says:

    Model: chest freezer :SFL251L. Bought 31/5/2019 collected 13/7/2019. Now 25/12/20 the freezer keeps clicking and clicking without cooling. It's on but not cooling.

    Model: chest freezer :SFL251L. Bought 31/5/2019 collected 13/7/2019. Now 25/12/20 the freezer keeps clicking and clicking without cooling. It’s on but not cooling.

    1. scanfrost Support says:

      Your issue has been forwarded to the technical unit.
      Pls send your address details to this whatsapp number.

  66. Gloria says:

    Chest freezer not cooling

    Model: chest freezer:SFL251L. Bought 31/5/2019 collected 13/7/2019. Now 25/12/20 the freezer keeps clicking and clicking without cooling. It’s on but not cooling.
    Please help

    1. scanfrost Support says:

      08037045688

  67. Ogunmosu Olukorede Olawale says:

    Hello All,
    I have a scanfrost 40 inches TV that will not come up with pictures but only sounds. I don’t know what is actually wrong with the TV. Could someone please help???

    1. scanfrost Support says:

      Your issue has been forwarded to the technical unit.
      Pls send your address details to this whatsapp number.

    2. scanfrost Support says:

      08037045688

  68. Freezer not freezing

    I bought a ,250 lit. freezer from jumia last year for business and a week ago I realized it’s not freezing and it’s really affecting my business

    1. scanfrost Support says:

      Your issue has been forwarded to the technical unit.
      Pls send your address details to this whatsapp number. 08037045688

      1. scanfrost Support says:

        Expect to be contacted soon mam!

      2. scanfrost Support says:

        Great Day madam, the address details you sent to the whatsapp number is not detail. Pls resend a clear address so that your issue can be quickly resolved as it’s beeen escalated.

    2. scanfrost Support says:

      Great Day madam, the address details you sent to the whatsapp number is not detail. Pls resend a clear address so that your issue can be quickly resolved as it’s beeen escalated.

    3. admin says:

      Repair work on your freezer is expected to be completed today. Delivery will be scheduled hopefully for tomorrow mam!

  69. Mrs Bernard MacDonald says:

    Please, I need to fix my scanfrost washing machine. It stopped washing as it does not roll, tried to change the capastor. Now, the two tubs (washing and spinning tubs) works/rolls the same time and it's now to too slow to drain. Date of purchase is 03/01/2019. Model: SFSATTA6, Code 128213

    My name is Mrs. Bernard MacDonald. Please, I need to fix my scanfrost washing machine. It stopped washing as it does not roll, tried to change the capastor. Now, the two tubs (washing and spinning tubs) works/rolls the same time and it’s now to too slow to drain. Date of purchase is 03/01/2019. Model: SFSATTA6, Code 128213

    1. scanfrost Support says:

      Your issue has been forwarded to the technical unit.
      Pls send your address details to this whatsapp number. 08037045688

    2. scanfrost Support says:

      Kindly confirm that you have been contacted and are satisfied with the after sales service mam?

  70. Mrs Bernard MacDonald says:

    Good evening. I am still waiting to be contacted. I have sent my address as requested but no one has come or contacted me.

    1. scanfrost Support says:

      It was during the holidays mam! The Technical department has been prompted again.

  71. Mr james says:

    My washing machine just stopped working after making some noise.

    1. scanfrost Support says:

      Great day sir, pls use the format below to log your issue sir!!

      the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Location?

      https://scanfrost.bezaiservices.com/contact-us/

  72. Mr james says:

    still under warranty

    My washing machine just stopped working after making some noise.
    Model- 6.8k twin tub semi automatic washing machine SFSANTTD6.

    Date of purchase- 2019-07-31…16:17:38

    Stopped working last December

    1. scanfrost Support says:

      Kindly send your location and address details to this number 08037045688

    2. scanfrost Support says:

      issue has been forwarded to thecnical sir

  73. Mrs Adeosun says:

    Help for my twin tub scanfrost Washing Machine

    I need your help,my twin tub scanfrost Washing Machine is giving me problems like stopping when I’m Washing sometimes it will continuing rolling without stopping .If I didn’t touch it it will not roll or wash again. It model is SFSANTTD6,Date of purchase is 29/7/2019.Please I need your help Thanks

    1. scanfrost Support says:

      Kindly send your location and address details to this number 08037045688

  74. Mrs Adeosun says:

    Is still under warranty

    I purchase it from jumia .They refer me to you Thanks

    1. scanfrost Support says:

      OKAY

  75. Mrs Adeosun says:

    My twin tub scanfrost Washing Machine has issue and still under warranty.

    My twin tub scanfrost Washing Machine is giving me problems like stopping when I’m Washing sometimes it will continuing rolling without stopping .If i didn’t touch it it will not roll or wash again It model no is SFSANTTD6,purchase date is29/7/2019. I purchase it from jumia please I need your help o .is still under warranty.

    1. scanfrost Support says:

      Your issue has been passed to technical

    2. Great day mam, kindly send your address details to this whatsapp number 08037045688.

  76. Jennifer Tancica says:

    New door and hinge replacement for Scanfrost Front loader washing machine

    My experience with Scanfrost front loader washing machine has been amazing. Got it about 2 years ago. But I have an issue with the door, it fell off and part of the hinge broke. How can I get a new door or parts for replacement. The washing machine model is SFWMFL8001. I live in Maruwa, Lekki Lagos State.

    1. scanfrost Support says:

      Pls send your address details to this whatsapp number- 08037045688

  77. BUHARI Yakubu says:

    I need you to come and trace the fult please

    Model SFL111X/SFL151X/SFL211X/SFL251X
    SN 251X/1312AF639810
    Date of purchase :20=12=2019
    The freezer was working normal until yesterday when it stopped cooling please i want to come and check it
    State =Lagos
    Local Government Epe Lagos

    1. scanfrost Support says:

      Pls send your address details to this number 08037045688

  78. BUHARI Yakubu says:

    Model :SFL251
    Date of purchase :20=12=2019

    Epe Lagos
    The is working but not cooling please i want scanfrost technical units come and help me check it thanks

    1. scanfrost Support says:

      Issue passed on to technical, however pls send your address details to this number whatsapp number 08037045688

    2. scanfrost Support says:

      Response from technical

      not gone yet

      this is very far
      : we are looking at weekend

    3. admin says:

      Great day Mr. Yakubu Buhari, the technical team will visit you tomorrow. You will be contacted before the visit sir.

  79. Adeosun says:

    No respond to my issue since January 7,2021

    Scanfrost washing machine stopping always when washing and sometimes continuous rolling without stooping model no is SFSANTTD6.Pls the machine need attention.

    1. admin says:

      Sorry mam! kindly religious the issue.
      the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

    2. admin says:

      Pls confirm this was your original report.

      Bezai Services

      My twin tub scanfrost Washing Machine is giving me problems like stopping when I’m Washing sometimes it will continuing rolling without stopping .If i didn’t touch it it will not roll or wash again It model no is SFSANTTD6,purchase date is29/7/2019. I purchase it from jumia please I need your help o .is still under warranty.

      Adeosun Mrs
      Phone:-0806

  80. Adeosun says:

    Confirm report

    Yes it is my original report.

  81. Adebanke Gbegbe says:

    SFL151X
    Purchased 8th December 2018
    It’s not freezing in the lower part
    Somolu
    Lagos

    1. scanfrost Support says:

      So sorry sir, kindly send your address details to this whatsapp number-08037045688

  82. Mr Daniel says:

    -Scanfrost sfkafp2001 faulty

    -Scanfrost sfkafp2001
    – August 2020
    – blender blade isn’t functioning at all
    – Etiosa LGT
    – Lagos state

    1. scanfrost Support says:

      Kindly send your address details to this whatsapp number 08937045688

    2. scanfrost Support says:

      Pls be detailed in your description sir?
      is the impeller bad?
      does the other jar work when connected?

  83. Daniel says:

    Yes the other jar works

    1. scanfrost Support says:

      okay

  84. Mr Daniel says:

    Yes just the Jar

    Yes it’s just the big jar as the smaller jar works perfectly well. I believe it has something to do with the wheel of the blade being slacked l.

    1. scanfrost Support says:

      We will respond shortly sir

  85. Okeowo Daniel says:

    FAULTY WASHING MACHINE

    I bought a brand new twin tub scanfrost washing machine with a year warranty but only worked for two months and two weeks before it developed faults. The spinner and drain stoped working. I’m really disappointed. I need technical assistance on this.

    1. scanfrost Support says:

      So sorry sir!

  86. Okeowo Daniel says:

    FAULTY WASHING MACHINE

    Model: Twins Tub Washing Machine 6.5kg White SFWM-TTA
    Date of Purchase: 25th of November, 2020
    Issue with the appliance: The Spinner and the Drain stop working
    Local Government: Alimosho (Agbado Oke Odo LCDA)
    State: Lagos

    1. scanfrost Support says:

      It has been forwarded to the technical unit sir!

  87. Christie Igene says:

    Need to be fix

    Machine model SFSANTTD6 purchase date 3/7/2020, washing machine spinning has stop working, Ojo LGA Lagos State

    1. admin says:

      Pls send your address details to this whatsapp number 08037045688

    2. admin says:

      Christie, your addresses details sent to this whatsapp number 08037045688 will help in assigning an engineer to you.
      Kindly state your name above the address so that there are no mix-ups

    3. scanfrost Support says:

      Great day mam, the issue has been forwarded to technical, someone will be contacting you soon.

  88. Abiola Joseph says:

    Scanfrost Washing machine Not working Properly

    I am having issues with the washing tub of my scanfrost twintub washing machine and the spin tub details will be listed: MODEL: SFWMTTA Year of Purchase 2017 Issues with appliance : Washing tub not spinning properly with on load. Spinning Tub not working.

    1. admin says:

      Kindly send your address details to this whatsapp number 08037045688

    2. admin says:

      Abiola, your addresses details sent to this whatsapp number 08037045688 will help in assigning an engineer to you.
      Kindly state your name above the address so that there are no mix-ups

    3. scanfrost Support says:

      Great day sir, the issue has been forwarded to technical, someone will be contacting you soon.

  89. Christie Igene says:

    This is christie , I have sent my location to the phone but no response please how long those it take to attend to customers complaints

    1. scanfrost Support says:

      Great day sir, kindly send your address details to this whatsapp number 08037045688.

      An engineer will contact you soon.

  90. OCHEI ISAAC says:

    My scanfrost Freezer is not cooling. The details are:
    – Model: SFL251X
    – Date of Purchase: March 2017
    – Issue: The freezer is not cooling
    – LG: Ado-Odo Ota
    – State: Ogun

    1. scanfrost Support says:

      The issue has been forwarded to the technical team sir!

  91. felix says:

    Repair of damage tv screen

    I bought a Scanfrost television in Dec 2020. The Screen got broken some days ago. I wanted to find out if I can get a repair. The model of the TV is SFLED43SB.
    My location is Abuja Dawaki

    1. scanfrost Support says:

      Great day Felix,
      Pls send your address details to this whatsapp number 08037045688 stating your name

  92. Luci says:

    I need a hinge replacement for my scanfrost front loader washing machine “Model: SFWMFL-8001

    1. scanfrost Support says:

      Pls fill the form appropriately so as to help attend to the issue sir.

      Answering the questions below.
      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  93. Luci says:

    I need a hinge replacement for my scanfrost front loader washing machine
    “Model: SFWMFL-8001
    Purchased: 16/12/2020
    Location: Magodo GRA Ikeja.
    Lagos State

    1. scanfrost Support says:

      Great day Lucia,
      Pls send your address details to this whatsapp number 08037045688 stating your name.

    2. scanfrost Support says:

      Great day Lucia,
      Pls send your address details to this whatsapp number 08037045688 stating your name

  94. harry-adepoju blessing says:

    i need my remote control fix or how soon can i get a new remote?

    model – scanfrost 43”
    date of purchace- 28 sep 2019
    issue with appliance- remote failure
    local govt – ifako-ijaiye
    state- lagos.

  95. harry-adepoju blessing says:

    i need my remote control fix or how soon can i get a new remote?

    Model: scanfrost SFLED 43SA
    Date of purchase: 28 sept 2019
    Issue with appliance: faulty remote
    Local Govt: ifako-ijaiye
    state: lagos state

    1. scanfrost Support says:

      Great Day Mrs Adepoju,
      Yes we have in stock and it can be Gokada to you.
      Pls send your address details to this Whatsapp number.08037045688

  96. ADEWUNMI AKEEM ABIONA says:

    I bought twin-tub washing machine last year through jumia but the machine is faulty now. The machine has stop working for some months now. The machine is still under waranty. I need to be educated for how to bring the machine to the scanfrost office for repair

    I bought twin-tub washing machine last year through jumia but the machine is faulty now. The machine has stop working for some months now. The machine is still under waranty. I need to be educated for how to bring the machine to the scanfrost office for repair

    1. scanfrost Support says:

      Great Day Adewunmi,

      Pls fill the form below
      Pls fill the form appropriately so as to help attend to the issue sir.

      Answering the questions below.
      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  97. Adeosun says:

    No respond to my issue since January 7,2021

    This is serious o since January I complained about my washing machine nothing has been done .ask to send address ,I sent it twice still nothing done

    1. scanfrost Support says:

      So sorry madam, the technical unit has been put on notice mam!

  98. ADEWUNMI AKEEM ABIONA says:

    I NEED THE TWIN TUB WASHING MACHINE BROUGHT A YEAR AGO BUT HAS STOP WORKING

    MODEL: SFSANTTD6
    01-MAY-2020
    THE MACHINE IS POWERED BUT NOT WORKING AGAIN. JUST MAKING SOUND WITHOUT WORKING
    EGBE-IDIMU LCDA,
    LAGOS STATE.

    1. scanfrost Support says:

      Pls use exact name you have used to register to send your address details to this whatsapp number 08037045688

  99. Agbukata Jacqueline chinyere says:

    My fridge has an issue

    My fridge is not up to a year and am having issue with it .it no longer cooling.

    1. scanfrost Support says:

      Kindly follow this format in registering your issue mam!

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

    2. scanfrost Support says:

      The issue has been forwarded to the technical unit mam!

  100. Agbukata Jacqueline chinyere says:

    My fridge has stopped cooling

    My scanfrost fridge has stopped cooling and it’s not up to one year. I bought the fridge June 6th 2020

    1. scanfrost Support says:

      Pls use exact name you have used to register to send your address details to this whatsapp number 08037045688

    2. scanfrost Support says:

      The issue has been forwarded to the technical unit mam!

  101. Shotunde Nofisat says:

    Scanfrost twin tub washing machine not working

    Model: scanfrost SFSANTTD6
    Date of purchase: 25 Nov 2017
    Issue with appliance: faulty washing machine
    Local Govt: Alimosho
    state: lagos state

    1. scanfrost Support says:

      Pls use exact name you have used to register to send your address details to this whatsapp number 08037045688

    2. scanfrost Support says:

      Your issue has been forwarded to the technical department

  102. Henry Andrew says:

    Scanfrost Aircooler SFACS09M 1HP Split Unit. 10/02/2021. The AC outdoor unit will just be making serious noise once you put it on, noise as if is generator that is working and am using 5000kv stabilizer on it yet is it not working well will just be blowing only air without cooling only fan will just be working with the 5000 stabilizer connected to it. Obiakpo LGA, Woji P/H, Rivers State.

    Am Andrew bought 1HP Slipt AC last 2month and since that time till now the AC outdoor has been making serious noise and is not cooling just blowing fan, from the day I bought it I bought 5000 stabilizer and connect it to the AC but the outdoor keep making noise like generator.

    1. scanfrost Support says:

      THE ISSUE HAS BEEN FORWARDED TO THE TECHNICAL UNIT SIR!

  103. Henry Andrew says:

    Scanfrost Aircooler SFACS09M 1HP Split Unit. 10/02/2021. The AC outdoor unit will just be making serious noise once you put it on, noise as if is generator that is working and am using 5000kv stabilizer on it yet is it not working well will just be blowing only air without cooling only fan will just be working with the 5000 stabilizer connected to it. Obiakpo LGA, Woji P/H, Rivers State. 07064201714

    oderation.
    Am Andrew with phone No 07064201714 bought a
    Scanfrost Aircooler SFACS09M 1HP Split Unit. 10/02/2021. The AC outdoor unit will just be making serious noise once you put it on, noise as if is generator that is working and am using 5000kv stabilizer on it yet is it not working well will just be blowing only air without cooling only fan will just be working with the 5000 stabilizer connected to it. Obiakpo LGA, Woji P/H, Rivers State.

    1. scanfrost Support says:

      DUPLICATED REPORT

  104. ADEWUNMI AKEEM ABIONA says:

    THE ADDRESS DETAIL HAS BEEN SENT TO THE WHATSAPP LINE AS EQUESTED

    1. scanfrost Support says:

      The issue has been forwarded to the technical unit. You will get a call shortly sir.

  105. Emmanuel Akpan says:

    Repairs

    Good day Sir/Ma
    Hope work is smooth, Pls I have got a broken 32 inches/81 cm HD LED TV with a broken screen and I want to get a new one and also get it fixed. Please u need your assistance on this as quickly as possible.
    Thank you

    1. scanfrost Support says:

      Pls respond to the question asked you sir?

  106. Emmanuel Akpan says:

    Repairs

    32 inches HD LED TV screen

    1. scanfrost Support says:

      Pls respond to the questions earlier asked you sir?

  107. Emmanuel Akpan says:

    Repairs

    Please I need to get a new screen for my 32 inches HD LED TV..
    My state is Lagos
    L.G.A is Ikorodu
    Ibeshe

    1. scanfrost Support says:

      What’s the model sir?

  108. Emmanuel Akpan says:

    Good day… please am yet to get any response from your service team. I have got a broken 32 inches HD LED TV scanfrost and I want to get it replaced. Please I want to know what it will entail all wise.
    My location is Ikorodu in Lagos state.

    1. scanfrost Support says:

      Pls use exact name you have used to register to send your address details to this whatsapp number 08037045688

  109. Blessing says:

    I got a scanfrost chest freezer last month,yesterday I put on my gen and put on the freezer, it work for about 30minutes and stop
    After that, it will pick for some seconds and stop again
    Its been like that till now

    1. scanfrost Support says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  110. chest freezer starting and going off after 30minutes

    Hello
    I bought a scan frost chest freezer last month,yesterday when I put on my generator and put on the freezer, it worked for about 30minutes and went off
    I put it off and put it on after an hour, its do same, I try it again today and its still same
    Starting when going off after 30 minutes
    What’s the way forward pls

    1. scanfrost Support says:

      PLS ANSWER THE QUESTIONS TO BETTER RESOLVE THE ISSUE MAM!

  111. Victory says:

    Issue with my Washington machine

    Please I need your help with my 6.8kg twin tub washing machine. The spinner keeps making a noise and even when it spins, it does not dry my clothes.
    Another issue is that when the washer is working, it keeps stopping at intervals…atleast three or two times before the timer completes it’s round.
    I bought it on Jumia on 06-05-2020
    Please, is there any way you could assist?
    Bariga, Shimizu, Lagos state

    1. scanfrost Support says:

      PLEASE SEND YOUR ADDRESS DETAILS WITH THE NAME YOU REGISTERED WITH TO THIS WHATSAPP NUMBER-08037045688

  112. AbdulQuadri says:

    My washing machine stopped working.

    Good day. My scanfrost washing machine stopped working though it is still under warranty. How do I get it fixed

    1. scanfrost Support says:

      YOU HAVE BEEN RESPONDED TO SIR!

  113. AbdulQuadri says:

    My washing machine stopped working.

    Good day. I got may scanfrost washing machine from jumia. It has stopped working though it is still under warranty. How do I get it to be fixed?

    1. scanfrost Support says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  114. AbdulQuadri says:

    My washing machine stopped working.

    Good day . I got my scanfrost washing machine through jumia. It stopped working. It is still within warranty. How do I get it fixed

    1. scanfrost Support says:

      PLS KINDLY ANSWER THE QUESTIONS SIR!!

  115. AbdulQuadri says:

    My washing machine stopped working.

    Good day. I got my scanfrost washing machine through Jumia. It stopped working. How can it be fixed as it is still under warranty

    1. scanfrost Support says:

      DUPLICATION

  116. AbdulQuadri says:

    My washing machine stopped working.

    Good day .please I got my scanfrost washing machine from jumia . it has stopped working though it is still under warranty. How do I fix it

    1. scanfrost Support says:

      REPEATED ISSUE, PLS ANSWER THE QUESTIONS

  117. AbdulQuadri says:

    My washing machine stopped working.

    My scanfrost washing machine with model SFSANTTD6 stopped working . I got it from jumia and it is still under warranty.

    Date of purchase: 27th May 2019
    Issue with appliance: it doesn’t come on when plugged

    Local government: oshodi/isolo
    State: Lagos state

    1. scanfrost Support says:

      PLS SEND YOUR ADDRESS DETAILS WITH THE NAME THAT YOU REGISTERED ON THIS SITE TO THIS WHATSAPP NUMBER-08037045688

  118. AbdulQuadri says:

    My washing machine stopped working.

    It is the same issue. It was duplication of message

    1. scanfrost Support says:

      OKAY

  119. AbdulQuadri says:

    My washing machine stopped working.

    Name: 8kg twin tub semiAutomatic washing machine -SFSANTTD6
    Date of purchase: 27-06-2019
    Issue with the appliance : it does not come on when plugged
    Local govt: oshodi/isolo
    State: Lagos

    1. scanfrost Support says:

      PLS SEND YOUR ADDRESS DETAILS WITH THE NAME THAT YOU REGISTERED ON THIS SITE TO THIS WHATSAPP NUMBER-08037045688

      1. scanfrost Support says:

        The issue has been forwarded to the technical team. You will be contacted shortly sir!!

  120. AbdulQuadri says:

    My washing machine stopped working.

    Ok. Done.

    1. scanfrost Support says:

      Please answer the questions below so as to resolve your issue speedily.

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  121. LIASU ABIODUN says:

    Issues with my washing machine

    Lovely

    1. scanfrost Support says:

      Please answer the questions below so as to resolve your issue speedily.

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  122. LIASU ABIODUN says:

    Scan frost twin tub washing machine, purchased on 19/11/20, stopped washing and spinning, Alimosho local govt Lagos

    My Scan frost twin tub washing machine stopped working and it was purchased on 19/11/20. At Alimosho local govt Lagos state

    1. scanfrost Support says:

      Pls specify model of Twintub sir?

    2. scanfrost Support says:

      Pls send your address details to this whatsapp number.

    3. scanfrost Support says:

      Pls send your address details to this whatsapp number. 08037045688

    4. scanfrost Support says:

      Address received, an engineer will contact you shortly sir!

  123. Maris Okupa says:

    I need a technician to repair my freezer.

    I bought a Scanfrost deep freezer on 10th Dec. 2019 SFL 151M- Grey
    It is now faulty, powering on but not Freezing, I live at Oke-Afa Isolo. Number is 08034069386.

    1. scanfrost Support says:

      THE ISSUE WITH TECHNICAL UNIT. YOU WILL RECEIVE A CALL SHORTLY MAM!!

    2. scanfrost Support says:

      Pls send your address details to this whatsapp number. 08037045688

    3. scanfrost Support says:

      ADDRESS RECEIVED.
      THE ISSUE HAS BEEN FORWARED TO THE TECHNICAL UNIT, KINDLY EXPECT A CALL.

  124. James Ogundiran says:

    Help! Challenge with my scanfrost twin tube

    My twin tube scanfrost is not work. This is the first use since it was gotten. I unable to set the wash timer because the wash timer know rolls back immediately back to zero, meaning I can not set a wash time.
    The spin timer know works fine
    Model- SFSANTTD6
    Location : Ogba/ifako ijaiye
    State : Lagos state
    Date- 11/12/2020

    1. scanfrost Support says:

      pls send your address details with name you registered to this whatsapp number-08037045688

    2. scanfrost Support says:

      Pls send your address details to this whatsapp number. 08037045688

  125. James says:

    Help with my washing machine

    My scanfrost twin tube washing machine is not work.
    It was gotten on the 10 Dec 2020. This is the first use. The washtimer knob is not working. After tuning it, it immediately returns to zero. The knob would not stay at any time option but would roll by to zero. Please assist
    Model = sfsanttd6
    Location- Ogba/ ifako ijaiye/ Lagos state

    1. scanfrost Support says:

      pls send your address details with name you registered to this whatsapp number-08037045688

    2. scanfrost Support says:

      Pls send your address details to this whatsapp number. 08037045688 with the name you used to report on this platform sir.

  126. AKIN says:

    MODEL : SFLED55JP
    DATE OF PURCHASE: 2019
    ISSUE: The TV screen cracked. I want to fix it.
    LOCAL GOVT: ETI-OSA [IGBO EFON]
    STATE: LAGOS

    1. scanfrost Support says:

      PLS SEND ADDRESS DETAILS TO THIS WHATSAPP NUMBER 08037045688

  127. AKIN says:

    TV SCREEN CRACKED

    MODEL : SFLED55JP
    DATE OF PURCHASE: 2019
    ISSUE: The TV screen cracked. I want to fix it.
    LOCAL GOVT: ETI-OSA [IGBO EFON]
    STATE: LAGOS

    1. scanfrost Support says:

      PLS SEND ADDRESS DETAILS TO THIS WHATSAPP NUMBER 08037045688

    2. scanfrost Support says:

      THE ISSUE HAS BEEN FORWARDED TO THE TECHNICAL UNIT SIR

  128. Elkanah says:

    SFLED32EL
    LED322808AE734306
    Year 2018
    Key Lock
    Island Lagos

    1. scanfrost Support says:

      Great Day Mr Elkannah, PLS SEND ADDRESS DETAILS TO THIS WHATSAPP NUMBER 08037045688

  129. I need a technician to repair my washing machine.

    My 8.5kg Twin Tub washing machine is not working, I can’t wash with it. Please respond to my messages.

    1. scanfrost Support says:

      Please answer the questions below so as to resolve your issue speedily.

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  130. Model SFSANTTA6

    I need a technician to repair my washing machine.

    1. scanfrost Support says:

      YOUR ISSUE IS NOW WITH THE TECHNICAL UNIT MAM!

  131. Please I need a technician to work on it.

    Model SFSANTTA6 8kg washing machine Date of purchase 3/22/2019 issue The washing machine is not working when I connect it the socket Address 93, Gbemisola Adenubi Street Ago Palace way Okota lsolo. Oshodi ISOLO
    State Lagos

    1. scanfrost Support says:

      THE ISSUE IS WITH THE TECHNICAL UNIT, SOMEONE WILL CALL YOU SHORTLY

  132. Please I need a technician to work on it.

    Mr Ezekoka Jude Model
    SFLll1 Scanfrost Chest Freezer Date :28/10/2017 Address 93, Gbemisola Adenubi Street Ago Palace way Okota lsolo. Oshodi- ISOLO State: Lagos Issue : The freezer is not cooling.

    1. scanfrost Support says:

      ALREADY RESPONDED TO SIR

  133. Model SFSANTTA6 8kg washing machine. I need a technician to repair my washing machine.

    Model: SFSANTTA6 DATE : 03/22/2019 Address 93, Gbemisola Adenubi Street Ago Palace way Okota lsolo. Local Gov Oshodi Isolo State : Lagos State. Issue: The washing machine is not working when I connect it to the socket.

    1. scanfrost Support says:

      ALREADY RESPONDED TO MAM

  134. Chuks says:

    Model: SFLED40EL Date of purchase: 08/09/2017 Issue : faulty TV receiver; TV receiver just stopped working. I can no longer watch channels through the antenna LGA: Obio/Akpor State: Rivers State

    Model: SFLED40EL
    Date of purchase: 08/09/2017
    Issue : faulty TV receiver; TV receiver just stopped working. I can no longer watch channels through the antenna
    LGA: Obio/Akpor
    State: Rivers State

    1. scanfrost Support says:

      THE ISSUE IS WITH THE TECHNICAL UNIT, SOMEONE WILL CALL YOU SHORTLY

  135. Fola says:

    Scanfrost Washing Machine not working less than a year after purchase. Please I need it fixed

    I bought my scanfrost washing machine wash and dry combo in August 2019, it stopped working less than a year later. All my effort to get through to the customer service has been futile. Feels like I wasted my money.

    1. scanfrost Support says:

      Please answer the questions below so as to resolve your issue speedily.

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  136. Tabitha says:

    Scanfrost washing machine
    Model: SFSANTTD6
    March 2020
    Spin and dry wont spin
    Kosofe
    Lagos state

    1. scanfrost Support says:

      We have responded sir

  137. Tabitha says:

    Scanfrost washing machine

    Scanfrost washing machine
    Model: SFSANTTD6
    Date of purchase: March 2020
    Issue: spin and dry portion of the machine does not work anymore
    Location: Kosofe, Lagos

    1. scanfrost Support says:

      pls send your address details to this whatsapp number-08037045688 with the email you have used to register mam!

  138. Murewa says:

    Faulty Washing Machine

    My washing machine SFWMTLXK, which was purchased in 2017, no longer drains water. I’m located in Iyana-Ipaja, Alimosho LG, Lagos State.

    1. scanfrost Support says:

      pls send your address details to this whatsapp number-08037045688 with the email you have used to register mam!

  139. Emmanuel says:

    Request For New AC cord

    Product purchased: Electric kettle is of high quality standard. Experienced a leakage around the base of the nozzle but this has been sealed with an strong adhesive epoxy glue.

    Model?: Electric kettle, information seal has been removed.
    Date of purchase?:2 Years plus
    issue with the appliance?: AC cord damaged
    Local Govt?: Alimosho L.G.A
    State?: Lagos State

    1. scanfrost Support says:

      Checking availability, will revert back soon sir.

  140. Emmanuel says:

    Model Info Found under the AC inlet plastic guard as SFKE18.

    1. scanfrost Support says:

      will revert back soon

  141. Hanatu says:

    Scanfrost refrigerator with model number SFSBS520M is not cooling anymore

    My scanfrost refrigerator with model no SFSBS520M is no longer cooling

    1. scanfrost Support says:

      ALREADY RESPONDED TO THIS

  142. Hanatu says:

    Scanfrost refrigerator with model number SFSBS520M is not cooling anymore
    Received shipment sometime in December 2020

    1. scanfrost Support says:

      ALREADY RESPONDED TO THIS

  143. Hanatu says:

    Scanfrost refrigerator with model number SFSBS520M is not cooling anymore
    Received shipment sometime in December 2020.Local government (koshofe)

    1. scanfrost Support says:

      Your issue has been forwarded to the Technical unit, Pls send your address details with your email to this whatsapp number-08037045688

  144. Oladipupo Olasanmi says:

    TV SCREEN REPLACEMENT

    Model: SFLED32CL
    Date of purchase: 10/07/2019
    Issue : TV screen took a knock, ink spread on the inner surface, but still working. I want screen replaced.
    LGA: Lagos Mainland
    State: Lagos State

    1. scanfrost Support says:

      Pls send your address details to this whatsapp number 08037045688 with the email you used in registering sir.

  145. INNOCENSIA says:

    Change the freezer for me.

    My husband purchased a SCANFROST chest freezer for me from SPAR ENUGU; since February.
    I haven’t been able to use it. Can it be changed?

    1. scanfrost Support says:

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  146. Mr Adeyemi says:

    Ck5400i model standing burner plate replacement

    Scanftost oven plate burner replacement with model number CK5400i four burner standing

    1. scanfrost Support says:

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

    2. scanfrost Support says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  147. Felix says:

    Broken scanfrost model SFLED43SD android TV screen.

    My TV model no: SF LED43 SD. Bought Jan 2021.
    Issue with appliance: Broken screen.
    Local government: AMAC
    State: FCT Abuja.

    1. scanfrost Support says:

      Great Day sir, kindly share model number?

  148. Felix3 says:

    My TV model no: SF LED43 SB.

    1. scanfrost Support says:

      Already responded to sir!

  149. Felix says:

    My TV model no: SF LED43 SB.

    1. scanfrost Support says:

      Forwarded to Technical unit

  150. Microwave glass plate purchase request. My microwave glass is broken.

    I want to make enquires on the purchase of the microwave glass plate. Mine got broken shortly after I bought it and I want to replace the plate. Please help provide guided information on its availability at Scanfrost and also how to buy it. Thank you.

    1. scanfrost Support says:

      Great Day Mam, this issue has been forwarded to stores to confirm availability. Expect a response soon.

    2. scanfrost Support says:

      It’s available mam!, it’s going =N=8,700

  151. Doris says:

    User manual not included in my sfsanttd6 washing mashing.

    I tried using sfsanttd6 washer yesterday and noticed there is no instructional manual and only God knows what else. Can i please get a soft copy of the manual to help me know what to expect.
    Bought on 28th July 2021 from Konga.
    Thank you

    1. scanfrost Support says:

      Great Day Mrs Doris, working on it.

  152. Doris says:

    Missing items in washing machiine

    No instructional manual in the washing I bought. I also noticed that the filter that is supposed to sieve dirts from entering the motor is missing and only God knows if there are other items missing that I have not noticed.
    Model: SFSANTTD6
    Date of purchase: 28th July, 2021
    Issue with the appliance: missing items such as manual and filter.
    LGA: Ajeromi Ifelodun
    State:Lagos state

    1. scanfrost Support says:

      Already responded to this.

  153. 6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.

    My 6.5kg washing machine stopped spinning.

    1. scanfrost Support says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  154. Mike says:

    Model: SFSANTTD6Date of purchase? issue with the appliance? Local Govt? State?

    6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.

    1. scanfrost Support says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  155. Mike says:

    Model: SFSANTTD6. Date of purchase? 12TH DECEMBER, 2019. issue with the appliance? SPINNER NOT WORKING. Local Govt? AMAC. State? FCT

    6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.

    Model: SFSANTTD6.
    Date of purchase: 12TH DECEMBER, 2019
    issue with the appliance: SPINNER NOT WORKING.
    Local Govt: AMAC.
    State: FCT.

    1. scanfrost Support says:

      Pls send your address details to this whatsapp number 08037045688 with the email you used in registering sir.

  156. Mike says:

    6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.

    Model: SFSANTTD6
    Date of purchase: 12/12/19
    issue with the appliance: SPINNER STOPPED ROLLING
    Local Govt: AMAC
    State: FCT

    1. scanfrost Support says:

      Pls send your address details to this whatsapp number 08037045688 with the email you used in registering sir.
      Is theis the same Mike of [email protected]? if os pls ignore this response sir.

  157. Olajide says:

    Please how much can I get Scanfrost 55 tv screen... my tv just got broken...SFLED55TV

    Scanfrost is a good product

    1. scanfrost Support says:

      Great day sir, issue has been forwarded to the technical unit.

  158. Olajide says:

    Model? SFLED55TV Date of purchase? 26/3/21 issue with the appliance? Broken screen Local Govt? Mosan okunola local government State? Lagos

    Good product

    1. scanfrost Support says:

      Already respnded to sir

  159. Olajide says:

    Broken screen

    Model? SFLED55TV

    Date of purchase? 26/3/21

    issue with the appliance? Broken screen

    Local Govt? Mosan okunola local government

    State? Lagos

    1. scanfrost Support says:

      Great day sir, issue has been forwarded to the technical unit.

  160. Mike says:

    6.5kg washing machine bought in December 2019 with 2 years warranty stopped spinning.

    I have sent my details to that WhatsApp number as requested and no response since Monday.

    1. scanfrost Support says:

      Pls use the email you registered the issue with on this site so we can tie you with the details you sent as the volume of issue handled is nation wide sir!

  161. Ekene Mekwunye says:

    Model: SF20
    DOP: April 1, 2018 @ circle mall
    Issue: My microwave just started parking and I noticed like a bulge inside
    My address: Ibrahim Odofin street, Peaceville Estate, Idado, Lekki

    1. scanfrost Support says:

      THE ISSUE HAS BEEN FORWARDED TO THE TECNICAL UNIT SIR!

    2. scanfrost Support says:

      Great Day Sir, We advice that you take it to back to the place of purchase so that we can align a technician to visit and resolve the issue there sir.

  162. Ekene Mekwunye says:

    Hello, You responded to my message about my microwave by saying I should take it to my place of purchase. But I bought it at Circle mall and it has been closed since the #Endsars protest. So what to I do now? This is really taking long as I need my microwave working. It’s hard living without one. Thanks

    1. scanfrost Support says:

      We have responded to this sir! The issue is now resolved.

  163. Olufade Akinkunmi says:

    Broken TV screen

    Scanfrost – Model SFLED32EL TV bought on Konga December 2020.
    The screen cracked. My number is 08138493584. Abeokuta, Ogun State

    1. scanfrost Support says:

      Already responded to sir

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