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155 Comments

  1. Olu-Lawanson Afolake says:

    Scanfrost cools down every of my system

    1. admin says:

      Now you are talking about service and home and office appliances that give peace of mind

  2. Temidara Elizabeth says:

    I honestly have had the worst experience ever with this company!
    Your customer service is appalling! Bought an AC in December 2019 and it suddenly stopped cooling 2months after.
    I have contacted your office countless times and all I keep hearing is that a representative will call me and till date nobody has called.
    I honestly expected more for this company.

    1. scanfrost Support says:

      Great day Mrs Temidara,

      You didn’t buy directly from us. :”Scanfrost Bezai Services”
      However, scanfrost has the best after sales customer experience.
      It must be from the dealer you procured from mam!
      We are so sorry about your experience.

      Where exactly did you buy it from?
      What is the spec of what you procured?
      What is your location?
      Do you have documentation of procurement?

      Let us see how best to mitigate this pain. so sorry mam!

    2. scanfrost Support says:

      We have checked our records, you did not buy directly through Bezai Services -Scanfrost mam!!

    3. scanfrost Support says:

      You have not respondedtill date so we could try to help resolve the issue you had on the Air Conditioner mam?

  3. Suresh says:

    Washing machine service

    My washing machine had problem, its second time .
    Power not On,last time they changed front kit.
    Need service on it.
    Scanforst SFWMTLZK

    Thanks!!!

    1. scanfrost Support says:

      Great day Mr. Suresh,
      You did not procure this machine from us, but our repiar and Maintenance unit will take up this ticket immediately after the lockdown.
      Pls confirm date of puchase and state whether still under warranty sir?

    2. scanfrost Support says:

      Great Day Shri Suresh, pls answer th e questions and confirm your details so we can get an engineer to check up your washing machine for you.
      Phone number?

    3. admin says:

      Great day Mr Suresh Kumar

      Your details have been forwarded to the technical/maintenance department.

      You will be contacted shortly.

      Pls, respond to this notification once you have been contacted as we monitor until your issue is resolved.

      Regards and God’s Blessings
      Support

      1. scanfrost Support says:

        Great day Mr. Suresh,
        Based on the fact that the cost of the front panel has been forwarded to you for your final decision between repair and replace. We will be closing this ticket sir.
        Appreciating being of service to you!!

  4. Okunlola oluwagbenga says:

    Repair

    I need the address of your company in ibadan for repair my freezer have a problem and I want to repair it, I stay at apata ibadan

    1. scanfrost Support says:

      Great Day Mr Okunlola,

      Pls confirm that the item is still under warranty as to date of purchase documents or send your contact details for our ibadan rep to get in touch with you sir!

  5. Iyoha Daniel says:

    Hello Good day, my scanfrost Ac with a 5yr warranty, which I bought just November 2019 does not come on, the led display light comes on and after about 5mins when its about to pick up, it d vent just closes and restarts again, it does this repeatedly all day without coming on. I called your rep in Benin city, and he is no where to be found, please am loosing patience. I am Daniel, I stay in Benin City.

    Hello Good day, my scanfrost Ac with a 5yr warranty, which I bought just November 2019 does not come on, the led display light comes on and after about 5mins when its about to pick up, it d vent just closes and restarts again, it does this repeatedly all day without coming on. I called your rep in Benin city, and he is no where to be found, please am loosing patience. I am Daniel, I stay in Benin City.

    1. scanfrost Support says:

      Pls send a copy of the purchase receipt to the whatsapp number and your address details so we can followup.
      Appreciate your contacting us!!

    2. scanfrost Support says:

      Waiting for your response on this sir

      1. scanfrost Support says:

        Great day Mr Daniel, for your reported issue, try acquiring an A.V.S. or a stabilizer. This should resolve your complaint. We await your response.

    3. scanfrost Support says:

      Based on your further response sir, the issue has been forwarded to the technical unit and you will be contacted within 48hrs from tomorrow. Today being a public holiday!

  6. Iyoha says:

    I have responded on your WhatsApp number, pls confirm.

    1. scanfrost Support says:

      An engineer will get in touch shortly sir!

  7. Ajibade Abdullateef says:

    FRONT OUTER SURFACE OF MY FREEZER IS HOT

    The front outer surface of my freezer gets hot when the freezer is working. I started using the freezer today and I observe the front outer surface keeps getting hot as the freezer works.Please what do you think is wrong and what can I do. I will not be happy if a freezer that has not served me for complete 24hrs is now being taken out for repair.

    1. scanfrost Support says:

      Great day Mr Abdullahteef, Pls provide
      a) documentary evidence of purchase to the site whatsapp number.
      b) your location and address details for the technical team to be able to contact you sir!

    2. scanfrost Support says:

      Great Mr. Abdulateef, relating to the issue you logged,

      The hotness is normal
      For our M – series model of freezers because of the internal condenser it
      It is not a fault or defect

      1. scanfrost Support says:

        Pls look at this, we will check with you in 24hrs to ensure you are okay with our reply.

  8. Iyoha Daniel says:

    I was told it was d fault of the stabilizer wire by ur engineer… Thanks for your prompt service…

  9. Morenike says:

    Scanfrost TV SFLED32ELnot showing picture.

    Scanfrost TV SFLED32EL not showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support

    1. scanfrost Support says:

      Issue has been logged. You are confirming that it’s not anymore under warranty?

      1. scanfrost Support says:

        Great day Morenike, Based on our last correspondence with you, kindly confirm the TV has been made available to our Tech team so we can close this ticket?

  10. Ozzy says:

    DEFECTIVE CHEST FREEZER

    My chest freeze that I have had for about three-four years now, has never served me, unluckily I didn’t follow up on it while it was still under Warranty. It does not retain frost, we can have light for 48hrs and it will take a very long time to accumulate frost, and the whole frost disappears once the light is off again. We have actually parked it up since but we are hoping that we might be able to fix the problem.

    1. admin says:

      Info passed on to the technical unit sir, will revert back on monday!!

    2. admin says:

      Pls send address details to the whatsapp number for further engagement!

  11. Good evening,am Mrs Hassan by name,am having a problem with my washing machine which I bought in 2018 . I stay in Ikeja Lagos State. thanks

    Washing machine

    1. admin says:

      Great day mam! Pls give a detail description of the issue so the technical department can respond.

    2. admin says:

      Model?
      Kind of problem etc

  12. If I pour water inside it ,it will not roll but is just giving a sound

    When ever I pour water and clothes inside d washing machine,it won’t wash talkless of rolling

    1. admin says:

      What is the model of machine ma?

    2. admin says:

      Pls expect a response by monday mam. Now is saturday 1740hrs

  13. SFWM TTA is the model

    The model is SFWM TTA

    1. admin says:

      This is already out of warranty
      Customer will pay assessment fee of N2500 for technician to visit

  14. Oluwole says:

    My Scanfrost chest freezer with model number SFL-311 is not cooling. The seems working though but the freezer is not cooling at all. Please we need your assistance asap. Thanks in anticipation of prompt response.

    My experience with scanfrost chest freezer is awesome. It cools and freezes so fast. It’s very efficient but now I need the company to look into why it’s not freezing nor cooling now. I appreciate if it can be fixed.

    1. scanfrost Support says:

      Issue has been forwarded to the technical depatment, you will be contacted shorthly sir!!

    2. scanfrost Support says:

      Great day sir, we will revert back to you by monday on the way forward sir!!

    3. scanfrost Support says:

      Appreciating your procuring a new scanfrost SFL411X – INOX sir

  15. Fred Peter says:

    Good day,am Fred Peter by name,am having a problem (Not spinning dry) with my washing machine which I bought in 2018 . I stay in Omua-Aran Kwara State. thanks

    1. scanfrost Support says:

      Great Day sir, Pls give the model spec of your Washing Machine

    2. scanfrost Support says:

      Pls send your contact phone number and address details to this whatsapp number -08037045688

    3. scanfrost Support says:

      The issue has been forwarded to the technical unit sir, The technical unit will contact you soonest!!

  16. Ozzy says:

    A technician has now visited to carry out an inspection on the freezer, he requested that I buy something he called a burner and then refill the gas. I will proceed as he has directed and hope this works. Will revert with my verdict when this is sorted.

  17. About my washing machine

    My name is Mr Hassan from Air Force Base Ikeja,My washing machine develop a fault, if I pour water,soap and clothes inside it ,it won’t roll , instead of that it will just be giving a sound as if it want to roll, please how can u help me out.08066983328

    1. scanfrost Support says:

      Your issue has been forwarded to the technical unit. You will be contacted soon sir!!

    2. scanfrost Support says:

      We will close this issue sir!!!

  18. My address is Block Y4,Flat 15 Air Force Base Ikeja.

    1. scanfrost Support says:

      Someone Has already contacted you sir!! Feel free to update your responses herre till your issue is resolved sir.

  19. Demilade says:

    Fridge developed sudden faults

    My fridge with a top freezer suddenly started making noise whenever it’s on and the fridge compartment doesn’t get so cold anymore

    1. scanfrost Support says:

      Great Day Mr. Patrick,
      Pls give the model of the fridge sir!!

    2. scanfrost Support says:

      Based on the information you have provided, an Engineer will contact you shorthly sir!!

  20. Charles Jatto says:

    My scanfrost water dispenser isn’t working.

    My water dispenser I bought in December of 2019 isn’t cooling. It is an SFWD 1402. What do I do?

    1. scanfrost Support says:

      Great day Mr. Charles, Your issue has been forwarded to the technical unit. You will be contacted shorlty.

      1. scanfrost Support says:

        Please remember to bring along the invoice/receipt of purchase!!

    2. scanfrost Support says:

      The receipt gets you warranty attention if the equiptment is still under warranty sir!
      Otherwise you will have to pay for the repairs sir!!

    3. scanfrost Support says:

      This is because you are stating that you can’t find the receipt sir!

  21. Azabeye Emmanuel Ashibekong says:

    Pls kindly help, I bought a 8KG twin tub semi-Automatic washing machine-SFSANTTD6. on 2019-06-02 12:44:31 with a 2 years warranty on it, now for the past four months I have been having Issues with the machine. When it working it just keeps stopping at every 1,2,or 3 minutes, ones just have to stand there to be touching the nop for it restart pls something need it to be fix urgently, I can't start machine and to do other things I have to stand there and be monitoring it and touching the nop it doesn't make sense at all please, thank you.

    Please kindly help, I purchased a

    1. scanfrost Support says:

      Your issue has been passed to the technical unit!
      You will be contacted shortly sir!

  22. DUDUYEMI says:

    Good day

    I bought Scanfronst chest freezer SFL251 litres from Royal Priesthood Electronic Limited, Ikotun Ijegun Road on the 24th of July, 2020.

    The distributor I bought it from set the temperature knob to high and it has been like that since I bought it but it takes time to freeze. After taking a long time to freeze, it defreezes fast. 

    I tried registering my product on the website of your company to activate the warranty but wasn’t able to do so. The site is poor. 

    I want something done about this problem and fast.

    Thank you

    1. scanfrost Support says:

      Great Day Mr. Opeyemi,
      Pls, what’s the model of the freezer?

    2. scanfrost Support says:

      Once it’s a “M” series, it comes with an internal condenser, this explains why it’s hot sir!!
      I hope this clarifies your concern?

  23. Kellybillion Ichide says:

    Scanfrost washing machine

    Please, I need a Scanfrost 7kg twin tub semi automatic washing machine

  24. Iyanda says:

    My scanfrost washing machine of model SFWMTLZK had developed spinning and draining fault.

    1. scanfrost Support says:

      When was it purchased?
      Is it still under warranty?
      What’s your location mam?

  25. Nzekwue Charles Ogechukwu says:

    My scanfrost 32″ LED TV is not displaying. When turned on, its supply power, but display series of white and black line

    1. scanfrost Support says:

      When was it purchased?
      Is it still under warranty?

    2. scanfrost Support says:

      The offline discussion we have had allows, sir we will be closing this ticket.
      However, if your issue is still unresolved, respond to this message for a reopening.

  26. Mrs Moses says:

    Twin tub tub washing machine

    My scanfrost twin Tub washing machine is not draining out water.

    1. scanfrost Support says:

      Pls expect to be contacted soon mam!

  27. Mrs Moses says:

    Twin tub tub washing machine

    Twin tub washing machine of model no sfwmtt10

    1. scanfrost Support says:

      issue passed on to the Technical unit mam!

  28. Akindele Michael Okedoye says:

    Washing machine power and door lock problem.

    Good morning,
    My name is Akindele Michael Okedoye. I live in Effurun, Delta State. The washing machine model is SFWMFL 7001.
    The problem with it are:
    (1) power problem
    (2) door lock.
    If your services does not cover Effurun, Delta State, I will need to buy the front electical panel to fix. Same thing may be applied to the door lock.

    Thank you.

    1. scanfrost Support says:

      issue passed on to the Technical unit sir!

    2. scanfrost Support says:

      Pls expect to be contacted soon sir!

  29. Ayorinde Abolarinde Jide says:

    I need support

    I am Ayorinde, I bought scanfrost sound bar and wire less subwoofer 3 days ago but I have been finding it difficult to pair the subwoofer with the sound bar please I need help to pair the system my phone 08030762820

    1. scanfrost Support says:

      The issue has been reffered sir

    2. scanfrost Support says:

      Someone will contact you shortly.

    3. scanfrost Support says:

      Pls with the response to your whatsapp, we have given you, we will be closing this ticket sir!!

  30. Boumee says:

    FAULTY FREEZER: NOT COOLING

    Not so good

  31. Boumee says:

    FREEZER STOPPED COOLING SINCE A YEAR AGO

    My freezer has not been cooling for a while. I bought from jumia 2 years ago but since the past 1 year, the freezer stopped working. I cntacted support, they refused to send a technician to me. Please rectify. Thanks

    1. scanfrost Support says:

      Pls specify your location mam!

    2. scanfrost Support says:

      The issue has been forwarded to the technical unit mam!

    3. scanfrost Support says:

      As you can clearly see mam, the receipt received. We have escalated your issue.
      Pls confirm an engineer has contacted you mam?

    4. scanfrost Support says:

      Pls confirm an engineer has recontacted you mam?

    5. scanfrost Support says:

      Great morning Madam, pls confirm your issue has been resolved so we can close this ticket?

  32. Bianuru Evelyn says:

    My food processor needs repair

    Food processor
    Model. SFKAFP2001

    1. scanfrost Support says:

      The issue has been responded to mam!

  33. Akindele Michael Okedoye says:

    Washing machine power and door lock problem.

    Good afternoon,
    My name is Akindele Michael Okedoye. I live in Effurun, Delta State.
    On August 24, 2020, I posted about my washing machine model SFWMFL 7001 with problems:
    (1) power problem
    (2) door lock.
    And If your services does not cover Effurun, Delta State, I will need to buy the front electical panel to fix. Same thing may be applied to the door lock.
    Since that time I have not heard anything from your authority.
    Can you please address the problem as enumerated above?
    Thank you. 08035688453

    1. scanfrost Support says:

      So sorry Mr Akindele, the issue has been reflaged and an engineer will contact you shortly sir!

  34. Fred Peter says:

    My name is Fred and have logged my complaint here before. The agent recommended has kept my machine and telling me stories upon stories
    for more than two months. This is very disappointing and I regret buying scanfrost washing machine

    1. scanfrost Support says:

      So sorry doctor, this issue has been escalated before now.
      It’s been further escalated again sir.
      You will surely get a response from us soon sir!!

  35. Shobayo Adedotun Olumide says:

    I’d like to know if my Scanfrost SFLED40AS Tv, broken screen can be replaced and how much it’ll cost.
    Regards

    1. scanfrost Support says:

      Great day Sir,
      Pls what is your location
      Is the equipment still under warranty?

  36. Shobayo Adedotun Olumide says:

    Lagos and it’s no longer under warranty.

    1. scanfrost Support says:

      PLS SEND YOUR WHATSAPP NUMBER TO THIS NUMBER 08037045688

  37. SCANFROST COMMERCIAL BLENDER: SFKACB 2001

    Hi Bezai Services,
    Am ALPHA and I live in GBOKO, BENUE STATE. I need a brand new unit of the SCANFROST COMMERCIAL BLENDER MODEL NO.: SFKACB 2001.
    It has the following features:
    • 2L capacity glass jar
    • 1200 W powerful motor
    • Patented 3 sets blade system with 4-layer cutting blade
    • 6 Speed slide control with pulse function
    • Pre-set programmed for ice crushing & smoothie
    • Auto clean function
    • Dual safety lock
    • With 2 Years PAN Nigeria Warranty
    Also, can you get me the complete 2L JAR (i.e. Jar with the blades) for my old unit of the same blender model SFKACB 2001?
    Thanks in anticipation of your reply.

    1. scanfrost Support says:

      Will revert back sir

    2. scanfrost Support says:

      Pls be patient, sir, we will repond shortly

    3. scanfrost Support says:

      Great day sir, currently we do not have stock SCANFROST COMMERCIAL BLENDER MODEL NO.: SFKACB 2001. We are however expecting. The ports are just getting back to normal.
      So sorry sir!

    4. scanfrost Support says:

      As earlier retirated sir, the blender isn’t available, however the replacement jar you requested for isn’t with blade so the blade from the spoilt jar can be inserted in the jar we are going to make available.

    5. scanfrost Support says:

      Confirm this is okay As we have called you severally sir with your line not going thru.

  38. Joseph Enejo says:

    I bought a Scan frost LED TV model SFLED40CM in February this year, shortly before the lock down. Twas working normally. Stop using it for a while cause of the closure of worship centres. Last month came to use it and saw it had a crack on the screen. Even when we put it back into the carton. I live in Karshi Abuja. 08032888647. Pls I need assistance on this. Thanks.

    1. scanfrost Support says:

      The issue has been passed to technical team sir!

    2. scanfrost Support says:

      warranty does not cover broken screen sir

    3. scanfrost Support says:

      Pls confirm that the solution proffered is okay sir?

  39. Joseph Enejo says:

    Twas cool using my Scan frost TV.

    1. scanfrost Support says:

      Appreciating your approval of the product sir!

  40. Please do you have a branch office in Benin city where I can purchase scanfrost gas cooker ?

    1. scanfrost Support says:

      What specific model of cooker do you have in mind sir?

  41. Omolola Esther says:

    Machine stopped working

    My name is Omolola, I purchased scanfrost SFSANTTD6 last year and it suddenly stopped working.i reside at ilero,Oyo state. Got it on jumia.

    1. scanfrost Support says:

      Your issue has been escalated sis.

    2. scanfrost Support says:

      Pls send your address details to this whatsapp number. 08037045688

  42. My SFLED32EL smart tv showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support

    1. scanfrost Support says:

      Pls mam, where are you located?
      Is it still under warranty?

  43. Chikezie Nwaogwugwu says:

    Sir,
    I purchased a tabletop Scanfrost refrigerator from Mega Plaza, Victoria Island Lagos, in April 2014 and now it is not cooling. I need assistance to fix it so it could be cooling.
    My location: Gberigbe Ikorodu

    1. Appreciate your concerns sir,
      Pls state model

    2. Pls send your whatsapp number to this number -08037045688

  44. Morenike says:

    TV NOT SHOWING PICTURE

    Scanfrost TV SFLED32EL not showing picture. The sound is perfect. It seems the backlight is bad. I will appreciate your technical support

    1. scanfrost Support says:

      Pls what’syour location sir?
      When was it purchased?

    2. scanfrost Support says:

      Location?
      Time of purchase?

  45. Andrew Osagie says:

    Scanfrost 55 smart TV SFLED55JP Please I bought this smart TV 55inch on 28 of August 2020. The problem am having with the smart TV is that I can't find Netflix on it and I try to download it is not working please want to know if it doesn't accept the app or how to get the app Thanks.

    Scanfrost 55 smart TV
    SFLED55JP
    Please I bought this smart TV 55inch on 28 of August 2020.
    The problem am having with the smart TV is that I can’t find Netflix on it and I try to download it is not working please want to know if it doesn’t accept the app or how to get the app
    Thanks.

    1. scanfrost Support says:

      The issue has been referred to the technical department sir!

    2. scanfrost Support says:

      Location sir?

  46. Olumuyiwa says:

    My washing machine is giving a horrible sound.

    Good morning, please I got my scanfrost 6.8kg twin tub Semi-Automatic Washing Machine – SFSANTTD6- White on 9th December 2019 but realise the washing side is giving a sound that’s not too good which I believe needs an attention please.

    1. scanfrost Support says:

      Great morning sir,
      what is your location sir?
      copy of receipt?

  47. Olumuyiwa says:

    6.8kg Twin Tub Semi-Automatic Washing machine - SFSANTTD6 giving a horrible sound.

    Please reach me on 07038153888 so I can give my location and other personal details.

    1. scanfrost Support says:

      You are very right sir.
      Send personal details to this whatsapp number 08037045688

  48. Fatokun odunayo says:

    my scanfrost washing machine spinal has stopped work and I bought it february

    I bought a washing matchine at just right February, 2020..model SFSANTTA6….code…128213 SN: 4f7819262. But the spinal had stopped work

    1. scanfrost Support says:

      Your issue is being escalated but respond to earlier questions.

  49. Collins Aghayere says:

    Model number of my washing machine is SFSATTA6.
    BOUGHT APRIL 15TH 2019.

    MY WASHING MACHINE JUST DRAINS WATER ON IT’S OWN WHILE WASHING..

    1. scanfrost Support says:

      Pls respond to the questions so we can proceed sir

  50. collins Aghayere says:

    DRAINING WATER WHY WASHING

    model number of my washing machine is SFSATTA6 bought on the 15th of April 2019.

    the machine while washing drains out water on its own even with the drain switch on off position.

    1. scanfrost Support says:

      Great day Mr Collins,
      Pls what’s your location?
      send your phone details to this number
      08037045688

  51. Habeeb Muritala says:

    Good morning Sir, please I got my scanfrost 6.8kg twin tub Semi-Automatic Washing Machine – SFSANTTD6- White on 11th November 2019 but just realised that the spinning tub is no longer functioning but just making sounds. So I decide to lodge complaint
    for immediate attention.
    Thanks in anticipating for your favorably reply

    1. scanfrost Support says:

      Great day Madam Habeeb,
      Pls what’s your location?
      send your phone details to this number
      08037045688

  52. repair for my 32 inch TV

    I have been using one of your 32inch TV for over two years lately it went blank and I could only hear voices let me know what could done thanks

    1. scanfrost Support says:

      Pls respond to th e questions sir

  53. Tv repair

    Need to know what to go about my 32inch tv that went blank but still talking thanks

    1. scanfrost Support says:

      Great day sir,
      What’s the model?
      Your location?
      Date of purchase?

  54. Ayeni Armstrong says:

    E01 error on my front loader washing machine

    Hello my scanfrost front loader washing machine shows me E01 error when I push the start button. What’s wrong ?

    Date of purchase :15 October 2019

    Model-sfwmfl8000-8

    1. scanfrost Support says:

      Great day sir,
      It has been passed to the technical unit.
      What is your location sir?

  55. Ayeni Armstrong says:

    Greenville estate badore Ajah

    1. scanfrost Support says:

      We will contact you shortly sir.

  56. Lekan Akinade says:

    Led TV crack

    Hello, Please I have a Scanfrost TV SFLED32EL. It developed an internal cracked screen. It was purchased about 3 years ago. How do I fix it and how much will it cost. Thanks

    1. scanfrost Support says:

      Where are you located sir?

  57. Lekan Akinade says:

    Led TV crack

    Lagos Island, Lagos

    1. scanfrost Support says:

      Where are you located sir?

    2. scanfrost Support says:

      Great day Mr Akinade,
      Pls what’s your location?
      send your phone details to this number
      08037045688

  58. My spinner is not working and im still within the warranty period

    Washing machine spinner fault

    1. scanfrost Support says:

      Pls specify the model of washing machine, Date of Purchase and location sir

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