RETURN & EXCHANGES

RETURN & EXCHANGES

  • Most of the goods supplied are under warranty ranging from 6 months to 3 years depending on the exact type/class of goods in question.
  • Goods delivered in good condition are not returnable except in the case of warranty.
  • The warranty condition only, will supersede any other agreement the customer has with Bezai Services.
  • However, this is subject to the warranty period on the specific good procured.
  • Each case will be accessed on it’s own merit for a cost free repair.
  • Shipping/Freight :- The cost of shipping/freight if any, will be borne by customer.

24 Comments

  1. Igben David says:

    I need my 50" television mere flashing fault repaired and sent back to me in good working condition. Thanks. Igben David

    I bought a scanfrost 50″ plasma television from your major distributor in Ughelli in Delta State Nigeria. That was on April in 2020. In November 2021, it developed a fault of a line of flashing at the left hand side vertically down. I immediately took it their office where I bought it at Ughelli. They tested it and saw that it’s a minor problem and took it from me to send it for repair in Lagos office. It’s still there now. The Ighorodje store in Ughelli from where I bought is saying they will refund the money I paid for it in 2020 to me and forget about the television. Now the new price is well over what I paid then. I refused to accept it that way. I want my television back working in good order. If you’re not able to repair or replace it , return my television to me and I have repaired myself and your company pay for the cost of repairs. I need to be idemnified. So please look into my case. I need my television back in good condition. Thanks Igben David.

    1. scanfrost Support says:

      PLS SEND YOUR NAME, ADDRESS DETAILS WITH THE EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  2. Chekwube Christian Ezeuchendu says:

    My fridge is not cooling anymore due to no gas

    Please I bought scanfrost side by side fridge in November 2020 But the fridge is no more working now

    1. scanfrost Support says:

      Great day, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  3. Vincent Mark Ogbogu says:

    Screen not showing, just audio working,on my SFLED32CL

    Though,good customer service.No prompt response,to issues.

    1. scanfrost Support says:

      Great day, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  4. Joyce Odigie says:

    Replacement or to purchase abroken blender glass jar

    broken blender glass jar
    model : SFKAB 406
    date of Purchase: 2017
    AMAC
    ABUJA FCT

    1. scanfrost Support says:

      Great day, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  5. Obinna Walter Dike says:

    This freezer is not giving me what I want

    My deepfreezer inverter 300 litre always defrost between 2/3 hours after 12hours of it being on.

    1. scanfrost Support says:

      Thanks for getting in touch. Pls find below 👇the link below is for our aftersales.

      Pls log in your issue in the comments field. Scroll down.

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      https://scanfrost.bezaiservices.com/contact-us/

  6. Adeola dawodu says:

    Replacement of spoilt battery for my Rechargeable Mist Fan

    model:SFRCFN16
    DOP:NOVEMBER 2021
    issue:spoilt battery
    LG:ikorodu
    state:lagos

    1. scanfrost Support says:

      Great day, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

      1. Toyin taiwo says:

        Please scanfrost i beg you people kindly response to my request 🙏, I'm tired of heart that's why we bought your AC that stop working within two months.

        please i need urgent attention concerning your AC product we bought 🙏

        1. scanfrost Support says:

          Kindly provide the model number sir,

          Model?
          Date of purchase?
          issue with the appliance?
          Local Govt?
          State?

        2. scanfrost Support says:

          It’s been forwarded to the aftersales unit mam

    2. scanfrost Support says:

      Great day ma, PLS SEND YOUR NAME, ADDRESS DETAILS WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

  7. Toyin taiwo says:

    Please scanfrost i beg you people kindly response to my request 🙏, I'm tired of heart that's why we bought your AC that stop working within two months.

    please i need urgent attention concerning your AC product we bought 🙏

    1. scanfrost Support says:

      Kindly provide the model number sir,

      Model?
      Date of purchase?
      issue with the appliance?
      Local Govt?
      State?

      1. Toyin taiwo says:

        Reply to scanfrost support

        scanfrost split AC SFACS09INM 9000 BTU 1H

        1. scanfrost Support says:

          Already responded to.

        2. scanfrost Support says:

          You will be contacted shortly.

  8. Toyin taiwo says:

    Response to a scanfrost support

    scanfrost split AC SFACS09INM 9000 BTU 1H
    06- 10- 2023
    ODI- OLOWO MUSHIN LOCAL GOVERNMENT
    lagos state

    1. scanfrost Support says:

      PLS SEND YOUR NAME, ADDRESS DETAILS
      WITH EMAIL YOU USED TO REGISTER ON THIS PLATFORM TO THIS WHATSAPP NUMBER 08037045688

    2. scanfrost Support says:

      This has been responded to mam

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